I contacted Sony support directly and this is the email I recieved:
Hello (Blank),
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA). My name is Tyrell, and I will gladly assist you today. First, I sincerely apologize for any inconvenience you have experienced. I can understand how upsetting this can be and I would be very frustrated as well.
Sony Computer Entertainment America, LLC (SCEA) has not released any details concerning the product, project, or development referenced in your email. SCEA and its affiliated companies are regularly engaged in extensive research and development in many areas of the computer entertainment industry. Hence, we cannot comment on future PlayStation(R) developments, projects, or products. We appreciate your enthusiasm and continued interest in our products, and hope you understand our position.
You may however, visit our website at http://www.us.playstation.com/ and view our current press releases and future updates.
Again, I'm extremely sorry for any inconvenience this may have caused you today.
Thank you so much for your time and for giving me this opportunity to help you today Ricky. You will be receiving a brief survey in your e-mail about the customer service I was able to provide you today. Please let me and my supervisor know how satisfied you are with my personal response. Have a great day.
Sincerely,
(blank)
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