Though ME2 is my personal 2010 Game of The Year, I can't hide my slight disappointment with its level design. Most of the time, it boils down to cover+crates+shoot+biotic and repeat.
ME2 is stunning if we were to scrutinize its artistic design; but the gameplay levels are pretty linear and monotonous. All you do is start a mission, move, fight any enemies, enter the next door, and the next and the next. The occasional hacking mini-game doesn't help if its dull. Plus,The enemies in the game could use a little more variety.
Against games like Gears of War and such, ME2 is great.
However, Starcraft 2 has more variety in terms of level/mission design; Super Mario Galaxy 2 is superior in this particular aspect as well.
Now, Dragon Age: Origin. The environment in the game is boring not only to look at, but to explore as well. Remember how "fun" is The Deep Roads level and how "creative" is the level design for the whole game? One thing Dragon Age does better than ME2 is its battle flexibility (PC version). The enemies are tactically more diverse than its Sci-fi cousin. You actually need to come up with a specific strategy against different crowd of enemies.
Alas, even Dragon Age: Origin pales in comparison with Baldur's Gate 2, Bioware's RPG classic.In BG2, there is a wide range of enemies that forces you to radically change tactics moving from one compartment to another. The levels not only vary in colour schemes, but also in objectives.
My conclusion is: If you count narrative into what makes a game great, then Bioware is one of the best developers; but if you exclude narrative as a criterion of a solid game, Bioware is not Blizzard, Valve, or Nintendo. The Studio's gameplay doesn't have that "polish" yet.
Before you overstate the importance of narrative structure in a game, please do believe that it is a well-known fact that a lot of people can play games with solid gameplay but with zero story; but not many think that games with mediocre gameplay but with above-average story are good games.
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