Microsoft admits LIE regarding hardware problems

Seeing as we weren't involved in the experiment Kassa conducted and have little insight in the means used, we are not capable of responding to these findings in great detail. As a result of regular use it is possible that scratches on the disc may start to appear. However, Kassa's experiment shows no indication that these things occur on a big scale.

Evidently it's important to us that our customers get the best possible gaming experience and thus we take the test results very seriously. Xbox owners who claim their discs have been similarly scratches as indicated by Kassa, should contact us. We will research your console and if necessary repair it to a completely working condition. As a plus, we will inform Xbox owners on how they can acquire replacement discs if they should need them.Translation of Microsoft's statement

Yeah I heard that Kassa would investigate the matter (because people send in more than thousand complaints to the show about the issue). One gamer even went as far as planning a lawsuit against a retailer and Microsoft because of this. But the retailer inmediatly responded with a "coulance regulation" and replaced the xbox360 and all the games with brand new ones for free.

Why did the program did a scratch test? Because Microsoft, despite all the complaints and the many reports on the interwebs, still wouldn't admit that there is a problem and they held on their statement: "If stably placed the Xbox can cause no scratches on discs.".

Because of this Kassa investigated the matter and would held tests during three days with as many as nine gamers. Both in a laboratorium and a housechamber setting. Obviously, it turned out that the xbox360 infact, even while placed stably, will (not can) cause circle shaped scratches on several gamediscs.

"From the data known by Kassa, it turns out that the problems especially occures with Xbox360's that were produced at the end of last year with the notorious TSST-drive. For this reason we send Microsoft a list with specific questions, which we would liked answers to. We didn't get a respond on these questions. However, the company did eventually came with a declaration on the issue. And it is remarkable:" (see OP for their statement).


So there you have it, they forced Microsoft to admit and adress the issue, and they'll be watching to see how things will turn out from now. Good news for gamers.Neomoto

Not the first time (Xbox PSU) they've lied about their crappy hardware, and it's not the last ("normal" failure rate etc.). 

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

a dutch tv program have tested it

http://www.uitzendinggemist.nl/index.php/serie?serID=241&md5=4ba74c402896a1670ffcd69c77fc9973

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

thirstychainsaw

Yeah it's nothing new and I'm not surprised since this and the rest of the 360's hardware problems are quite obvious to anyone but the most hardcore fanboys who keep waving their "Microsoft sed 3-5%!!1" and "itz teh sony fnaboys lieing its teh conspiarcay!!11" around. Doesn't make it right though.

And I assume it'd be quite dificult to test the 3RLOD. I mean, most consoles don't break until after a couple of months. Microsoft would surely know what the problem(s) is, but they're not gonna talk.

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

thirstychainsaw

I did say wow :P

But right after that , I said "wtf is that" 

One thing that's not getting much attention is how Microsoft has managed to **** up the ****ing optical port on the AV cable. Seriously, how the hell does one do that? It's a standard jack FFS. :|

If you place the optical cable carefully you'll get a signal though. But still, how did they succeed? It's mindboggling.

One thing that's not getting much attention is how Microsoft has managed to **** up the ****ing optical port on the AV cable. Seriously, how the hell does one do that? It's a standard jack FFS. :|

If you place the optical cable carefully you'll get a signal though. But still, how did they succeed? It's mindboggling.

InsaneBasura

It's obvious Microsoft back engineered the Cell and are now using it for EVIL! 

[QUOTE="InsaneBasura"]

One thing that's not getting much attention is how Microsoft has managed to **** up the ****ing optical port on the AV cable. Seriously, how the hell does one do that? It's a standard jack FFS. :|

If you place the optical cable carefully you'll get a signal though. But still, how did they succeed? It's mindboggling.

thirstychainsaw

  Yea why should we be so harsh on Microsoft ...
     afterall they lack limitless power -- fear not though Gears are in motion and god will grant Gates a Halo as a symbol -- a symbol that God exists yet Bill Gates will call it -  sign of the savior - the icon - the forerunner of Xbox ! ...

  but onto the topic ... i think Microsoft is being honest and the failure rates arnt as high as people claim -- the only appear high compared to how low PS3 failure rate is and Wii failure rate. So its more of a sucess for SONY ( Nintendo Wii is like manufacturing a suped up Gamecube ... Nintendo knew in advance any problems they would face ) .... than failure for Microsoft ...

[QUOTE="thirstychainsaw"]

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

asdasd

I did say wow :P

But right after that , I said "wtf is that" 

haha classic :D

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

thirstychainsaw

I did say wow :| 

Especially with SPM, it rocks 

I have't had problems with my 360, it hasn't scratched any of my disks. None of my friends with 360s have had any problems either, and all of them had launch units.

I have't had problems with my 360, it hasn't scratched any of my disks. None of my friends with 360s have had any problems either, and all of them had launch units.

soldier-dark

That means the problem doesn't exist and that unicorns can fly. lol, just kidding, unicorns can't fly. Everyone knows they teleport.

Whoa microsoft admits to lying? I wish all major companies would admit to things like that.eddy_of_york

Phil Harrison admitted the "rumble is last gen" was bollocks. Always something. 

of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..elementz28

U realize its only been units made before or during launch.......

and the ps3 is only worth that much too...since it has only one game worth playing and blku-ray problems. 

 and everyone said the new technoligy on the PS3 would light up in flames :roll:

anywho....thats a bad buuurrn for MS

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..killaj2786

U realize its only been units made before or during launch.......

and the ps3 is only worth that much too...since it has only one game worth playing and blku-ray problems.

What blu-ray problems? link or you lieing. 

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..killaj2786

U realize its only been units made before or during launch.......

and the ps3 is only worth that much too...since it has only one game worth playing and blku-ray problems.

yeah thats why sony is losing millions on the PS3 :roll:  we got of plenty of games to play this year..what else you lemming are goin to bash when you got nothin else to talk down on about the ps3..

[QUOTE="killaj2786"]

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..shungokustasu

U realize its only been units made before or during launch.......

and the ps3 is only worth that much too...since it has only one game worth playing and blku-ray problems.

What blu-ray problems? link or you lieing.

http://www.joystiq.com/2007/04/11/dragons-lair-may-foil-your-blu-ray-player/

http://www.joystiq.com/2007/02/02/playstation-3-1-51-update-fixes-blu-ray-pausing/

http://www.joystiq.com/2007/01/17/ps3s-blu-ray-drive-speed-could-be-reason-for-oblivion-delay/ 

[QUOTE="thirstychainsaw"][QUOTE="InsaneBasura"]

One thing that's not getting much attention is how Microsoft has managed to **** up the ****ing optical port on the AV cable. Seriously, how the hell does one do that? It's a standard jack FFS. :|

If you place the optical cable carefully you'll get a signal though. But still, how did they succeed? It's mindboggling.

choasgod

Yea why should we be so harsh on Microsoft ...
afterall they lack limitless power -- fear not though Gears are in motion and god will grant Gates a Halo as a symbol -- a symbol that God exists yet Bill Gates will call it - sign of the savior - the icon - the forerunner of Xbox ! ...

but onto the topic ... i think Microsoft is being honest and the failure rates arnt as high as people claim -- the only appear high compared to how low PS3 failure rate is and Wii failure rate. So its more of a sucess for SONY ( Nintendo Wii is like manufacturing a suped up Gamecube ... Nintendo knew in advance any problems they would face ) .... than failure for Microsoft ...

The 360 rates are more than High N4g reported that over 65% of 360's broke. 

[QUOTE="killaj2786"]

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..elementz28

U realize its only been units made before or during launch.......

and the ps3 is only worth that much too...since it has only one game worth playing and blku-ray problems.

yeah thats why sony is losing millions on the PS3 :roll: we got of plenty of games to play this year..what else you lemming are goin to bash when you got nothin else to talk down on about the ps3..

to play....we have enough to play...that's what i hear every cow say...let me tell u this...I have 10 360 games ( 6 exclusive or console exclusive) and 5-6 games( including 4 exclusives) anticipated befoe september(forza,darkness, mass effect, DiRt, blue Dragon, and bioshock)...what do u guys got....mutiplats til september( most that have already been p[layed on the 360)...yea the ps3 is so much better....

[QUOTE="choasgod"][QUOTE="thirstychainsaw"][QUOTE="InsaneBasura"]

One thing that's not getting much attention is how Microsoft has managed to **** up the ****ing optical port on the AV cable. Seriously, how the hell does one do that? It's a standard jack FFS. :|

If you place the optical cable carefully you'll get a signal though. But still, how did they succeed? It's mindboggling.

meischris39

Yea why should we be so harsh on Microsoft ...
afterall they lack limitless power -- fear not though Gears are in motion and god will grant Gates a Halo as a symbol -- a symbol that God exists yet Bill Gates will call it - sign of the savior - the icon - the forerunner of Xbox ! ...

but onto the topic ... i think Microsoft is being honest and the failure rates arnt as high as people claim -- the only appear high compared to how low PS3 failure rate is and Wii failure rate. So its more of a sucess for SONY ( Nintendo Wii is like manufacturing a suped up Gamecube ... Nintendo knew in advance any problems they would face ) .... than failure for Microsoft ...

The 360 rates are more than High N4g reported that over 65% of 360's broke.

U realize that's 6.5 million people.....u realize how stupid that is.... anything above 30%, MS wouldve recalled by now...it's more like 1( i think it's 10% not 5%) million...which is bad but when u considered 10 million sold......but relyin on a forum is not good.

and everyone said the new technoligy on the PS3 would light up in flames :roll:

Solid-CELL

Isn't it ironic, dontcha think? IT'S LIKE RAAAHEEEAAAAAAIN!!11 

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..killaj2786

U realize its only been units made before or during launch.......

My 360 manufactured in February disagrees. Unless you were referring to this specific scratching issue. 

[QUOTE="killaj2786"]

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..InsaneBasura

U realize its only been units made before or during launch.......

My 360 manufactured in February disagrees. Unless you were referring to this specific scratching issue.

Yea...i was ...everyone needs to check the maf. date from now....cuz i seriously think any 360 made after march 2006 doesnt have problems( i have one from nov.2005 tho but it works ) 

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

thirstychainsaw

[QUOTE="InsaneBasura"][QUOTE="killaj2786"]

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..killaj2786

U realize its only been units made before or during launch.......

My 360 manufactured in February disagrees. Unless you were referring to this specific scratching issue.

Yea...i was ...everyone needs to check the maf. date from now....cuz i seriously think any 360 made after march 2006 doesnt have problems( i have one from nov.2005 tho but it works )

My second 360 from June 2006 disagrees. Unless you were talking about the disc scratching again. It only froze a bit though, never got the RLOD.

[QUOTE="killaj2786"][QUOTE="InsaneBasura"][QUOTE="killaj2786"]

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..InsaneBasura

U realize its only been units made before or during launch.......

My 360 manufactured in February disagrees. Unless you were referring to this specific scratching issue.

Yea...i was ...everyone needs to check the maf. date from now....cuz i seriously think any 360 made after march 2006 doesnt have problems( i have one from nov.2005 tho but it works )

My second 360 from June 2006 disagrees. Unless you were talking about the disc scratching again. It only froze a bit though, never got the RLOD.

[QUOTE="InsaneBasura"][QUOTE="killaj2786"][QUOTE="InsaneBasura"][QUOTE="killaj2786"]

[QUOTE="elementz28"]of course they are lying..everyone knows it..its jus the lemmin is the one who refuse to believe them..lol..i will never touch their system..i get it when its 250 the true worth of the 360 console..killaj2786

U realize its only been units made before or during launch.......

My 360 manufactured in February disagrees. Unless you were referring to this specific scratching issue.

Yea...i was ...everyone needs to check the maf. date from now....cuz i seriously think any 360 made after march 2006 doesnt have problems( i have one from nov.2005 tho but it works )

My second 360 from June 2006 disagrees. Unless you were talking about the disc scratching again. It only froze a bit though, never got the RLOD.

That was the manufacturing date. I received it in September. There are plenty of people having issues with 360's manufactured after March 2006.

Lying about hardware isn't new.

Sony: DREs? What DREs?

Nintendo: When you see Wii games, you'll say wow!

thirstychainsaw

you can't bring that issue up in this case, because MS's lies are being used here to make a point about how they are not better than Sony/Nintendo

i hve 2 360s, no probs with either.. they must've been blessed with holywater before i bought them or something.Kook18

why do you have two? is one a spare? that is a good idea man! ;)

I get the one red light every now and then but i don't care because restarting fixes it with ease, other then that i've only ever had one game get stratched and that was gears of war (accidently bumped the console). My console hasn't had any problems besides those, i can't deny that others haven't had problems because i know about three people that have had theres break and been over to fix them to get them working again.

It isn't the greatest made console but considering i lost my first ps2 in 4months and this things still going at 9months later, we'll its probably just luck or the fact i don't play it constantly and have it plugged into power constantly. 

I think disc-scratching is a very rare problem. I've never had it. I dont know anyone who's ever had it, and the majority ARE from fools who move their 360 while it's on. I think the concern they SHOULD be testing here is the 3 red lights. I've had it twice, my buddy's had it; loads of people have had it. That's the REAL problem.Ninja-Vox

Did you read about the test conducted 3 inches above your post? Or did you ignroe it? 

[QUOTE="Kook18"]i hve 2 360s, no probs with either.. they must've been blessed with holywater before i bought them or something.Mordred19

why do you have two? is one a spare? that is a good idea man! ;)

I bought my 360 a year after launch is died right away. Not red lights, the disk drive would no longer read disk. Now this new one is crapping out. It is starting to not read disk. I am thinking they built a poor disk drive.

But why do I have to be one of the unlucky ones. None of my other systems ever broke. They worked for years until I got rid of them. My atari, NES, SNES, Playstation, Playstation 2

All worked fantastic for years and years. I enjoy the 360, I like the controller better than the ps3, yes I have played ps3. And I enjoy the games, but dang they better fix it and it better never break again.

Any system that gets overplayed by you rich kids is going to give sooner or later, doesn't matter if its a PS3, 360, or wii.prate20

This one is kind of new. That they break because people use them too much. I hope you realize that these things are meant to be used? I hope you agree that if it breaks when used, that is the fault of the console, not of the person using it?

The wii and ps3 haven't been out long enough for us to see all there problems, and give them the amount of time the 360 has been out and you will hear the adequate whining by then and only then can we compare.prate20