New Failure Rate numbers released!!!

Just thought everyone would love to know the new numbers. Looks as though MS is making great strides to lower they failure rate, and Nintendo continues to lead the way. Please discuss these numbers, and THESE NUMBERS ONLY.

Highlights of the study include:
-
Looking at the first 2 years of ownership, 2.7% of Wii owners reported a system failure to SquareTrade, compared with 10.0% of PlayStation 3 owners, and 23.7% for Xbox 360 owners.
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Excluding "Red Ring of Death" failures, which are covered by Microsoft's 3-year warranty, 11.7% of Xbox 360 owners reported a failure.
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While the RROD problem continued to be the major issue for Xbox 360s purchased through 2008, early indications point to the problem abating in 2009.
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The most common types of problems seen with the PS3 and Xbox 360 were disc read errors and output issues. The Wii had more power and remote control issues than the other 2 systems.

As you can see, even WITH RROD, 360 stands around 24%, and excluding it (because warranty covers it) its about 12%

LINKY

PS3 and Xbox 360 are both too high, electronics should be trying to hitting around 5% error. These numbers seem reasonable give or take a couple % numbers.

Edit: Just to clarify, I am not saying the study's numbers are too high but as pieces of electronics they are too high.

Good stuff. Its still embarassingly high but atleast its improving. The PS3 one is also way higher than I thought. Seems off to me but yeah, interesting numbers.

You might want to try reading the report .......micky4889

Why do you think they are wrong?navyguy21

SquareTrade can only look at the consoles they cover.. Most consoles are covered by MS, Sony, and Nintendo themselves. Their sample size includes only 16,000 consoles, out of over 100,000,000 on in peoples homes right now.

Square Trade again? Their sample size has to be a fraction of the people who own 360s....Couth_

Square Trade also covers buyers from ebay and other websites.....so a lot of these consumers are buying preowned consoles which can lead to the higher deficiency rate.

What's interesting about PS3s YLOD is BBC watchdog managed to repair all the PS3s they were given within 30 minutes, all had the same problem as well. However for Sony to repair them after warranty it costs you a 100 odd.

Clip of the show

[QUOTE="micky4889"]You might want to try reading the report .......navyguy21

"In a survey of SquareTrade customers with Xbox 360s conducted by email, SquareTrade found that over half of our customers who experienced a RROD error reported their problem directly to Microsoft without contacting SquareTrade. Email survey respondents tend to be a self-selecting group, so the data should be used directionally rather than definitively, particularly because we did not survey PS3 and Wii owners with the same question. With that caveat in mind, applying the survey data to the analysis shows that the Xbox 360 failure rate could be as high as 35%."

Interesting, for what they are worth. I suppose we'll never have extremely accurate figures, but these at least give a frame of reference when thinking about a purchase.

So according to these numbers, the RROD only consists of 12%. So Ps3 is now 10%. That pretty much says that there should be as many ps3 failures as there are 360 ones. And we all know that is not the case.

Why is everyone still vigorously trying to perform damage control for M$? RRODs are happening left and right andyou still believe that 12% crap. And that's just RROD. Other kinds of failures constitute a whopping 24% failure rate. No electronic device on the market should have that kind of failure rate...ever.

Now, why would anybody in the right mind exclude the RROD? Mine wasn't replaced for free.

[QUOTE="navyguy21"][QUOTE="micky4889"]You might want to try reading the report .......micky4889

"In a survey of SquareTrade customers with Xbox 360s conducted by email, SquareTrade found that over half of our customers who experienced a RROD error reported their problem directly to Microsoft without contacting SquareTrade. Email survey respondents tend to be a self-selecting group, so the data should be used directionally rather than definitively, particularly because we did not survey PS3 and Wii owners with the same question. With that caveat in mind, applying the survey data to the analysis shows that the Xbox 360 failure rate could be as high as 35%."

Now, why would anybody in the right mind exclude the RROD? Mine wasn't replaced for free.

Leejjohno

[QUOTE="Leejjohno"]

Now, why would anybody in the right mind exclude the RROD? Mine wasn't replaced for free.

navyguy21

[QUOTE="navyguy21"][QUOTE="Leejjohno"]

Now, why would anybody in the right mind exclude the RROD? Mine wasn't replaced for free.

Couth_

So according to these numbers, the RROD only consists of 12%. So Ps3 is now 10%. That pretty much says that there should be as many ps3 failures as there are 360 ones. And we all know that is not the case.

Why is everyone still vigorously trying to perform damage control for M$? RRODs are happening left and right andyou still believe that 12% crap. And that's just RROD. Other kinds of failures constitute a whopping 24% failure rate. No electronic device on the market should have that kind of failure rate...ever.

Now, why would anybody in the right mind exclude the RROD? Mine wasn't replaced for free.

[QUOTE="micky4889"]

[QUOTE="navyguy21"]Is that aimed at me?? Because im not sure i follow..................navyguy21

"In a survey of SquareTrade customers with Xbox 360s conducted by email, SquareTrade found that over half of our customers who experienced a RROD error reported their problem directly to Microsoft without contacting SquareTrade. Email survey respondents tend to be a self-selecting group, so the data should be used directionally rather than definitively, particularly because we did not survey PS3 and Wii owners with the same question. With that caveat in mind, applying the survey data to the analysis shows that the Xbox 360 failure rate could be as high as 35%."

Not only is the sample size extremely small (something heavily criticised about the game informer poll) but it still shows the 360 to be more faulty then the PS3 even excluding the 360's biggest problem, that's laughable.

A failure is a failure, period. I wonder what the PS3's failure is if we start to deduct things off ??

[QUOTE="navyguy21"][QUOTE="micky4889"]

"In a survey of SquareTrade customers with Xbox 360s conducted by email, SquareTrade found that over half of our customers who experienced a RROD error reported their problem directly to Microsoft without contacting SquareTrade. Email survey respondents tend to be a self-selecting group, so the data should be used directionally rather than definitively, particularly because we did not survey PS3 and Wii owners with the same question. With that caveat in mind, applying the survey data to the analysis shows that the Xbox 360 failure rate could be as high as 35%."

micky4889

Not only is the sample size extremely small (something heavily criticised about the game informer poll) but it still shows the 360 to be more faulty then the PS3 even excluding the 360's biggest problem, that's laughable.

A failure is a failure, period. I wonder what the PS3's failure is if we start to deduct things off ??

[QUOTE="micky4889"]

[QUOTE="navyguy21"]lol, and?? So what would be your excuse for the non-RROD numbers??navyguy21

Not only is the sample size extremely small (something heavily criticised about the game informer poll) but it still shows the 360 to be more faulty then the PS3 even excluding the 360's biggest problem, that's laughable.

A failure is a failure, period. I wonder what the PS3's failure is if we start to deduct things off ??

Exclude RROD? lol I still think there is no real way to ever find out these numbers.punkrocker163

FALSE! BOOO game informer was the gospel truth! boo!!

FALSE! BOOO game informer was the gospel truth! boo!!

WilliamRLBaker

So dont matter which console I buy wii ps3 xbox360. and xbox 360 is twice as high as ps3 failure rate.

I still think there is no real way to ever find out these numbers.punkrocker163

I will say that I only know 1 person IRL whos 360 hasen't RRODed (out of atleast 10, excluding both of mine that have RRODed)

And that none of my friends' ps3 (albiet only 2 of my friends have ps3s) have had issued (although mine has)

[QUOTE="jhcho2"]

So according to these numbers, the RROD only consists of 12%. So Ps3 is now 10%. That pretty much says that there should be as many ps3 failures as there are 360 ones. And we all know that is not the case.

Why is everyone still vigorously trying to perform damage control for M$? RRODs are happening left and right andyou still believe that 12% crap. And that's just RROD. Other kinds of failures constitute a whopping 24% failure rate. No electronic device on the market should have that kind of failure rate...ever.

savagetwinkie

More damage control I see. How bout this....Microsoft rushed out their console out of negligence of that which you just mentioned. If the failure of the GPU was as you say inevitable due to its fundamental design flaws, then surely Microsoft's QC and testing team would have picked it up.

There are only 3 possibilities:

1. Microsoft discovered the problem and swept it under the carpet
2. Microsoft didn't do enough testing, or a long enough test
3. By some miracle, all the tested 360 just didn't break down during testing, in a way that it doesn't fall under category number 2

Which you think of the above is the case?

because of its owner...its increasing...dramatically....damn too many Halo 3 Marathon or Fable Marathon or etc.....

becuae 360 are for addicted users..who play...many hours...who do not care his/her system

I had a hard drive failure in my xbox andRROD. They didn't even cover the hard drive under the warranty, because it was an accessory. My Wii has frozen a fair amount, and is not nearly as durable as my Cube was, but its still much better than my Xbox (If it freezes in the middle of a game one more time I will go insane!)

because of its owner...its increasing...dramatically....damn too many Halo 3 Marathon or Fable Marathon or etc.....

becuae 360 are for addicted users..who play...many hours...who do not care his/her system

majestix1988

Square Trade again? Their sample size has to be a fraction of the people who own 360s....Couth_