Nintendo Screws Over Fan

This is an issue Nintendo needs to address.

The Freakin' Games are ON your Club Nintendo Account!

it's great the guy got $200 of credit for his "New" WiiU but not only for that being Half of what he paid for, it's on the wrong store and with the Virtual Console not coming out to the WiiU for another few months to a whole year, the releases are going to be slow so getting those games back will not be easy.

Wait he can still play his downloadable games on his wii right? If so, I'd say he lucked out. I'd take $200 to spend on wii U games over being able to play games I can play on my Wii on my Wii U.

Wait he can still play his downloadable games on his wii right? If so, I'd say he lucked out. I'd take $200 to spend on wii U games over being able to play games I can play on my Wii on my Wii U.

cain006

No the thing was that after all the trouble he went through he was only able to get $200 WiiU Credit to compensate for his Loses.

Thing is though, All of the Vitrual Console games he wants are on the Wii side of the WiiU and not the WiiU.

If he's going to get the WiiU version of the games he lost, he's going to have to wait a long time.

He should have called Nintendo and set up a repair instead of returning the system to the store, even if they had to replace the system they could have transferred the licenses over.

They only have the tool to transfer that in the actual facility and need the system, a retailer or phone support is simply incapable of moving licenses. Even if Nintendo wanted to they cannot get his games back because he got rid of the system.

Nintendo did not screw anyone over, they may have a strange system for dealing with games on accounts, but it is entirely the consumers fault that he lost his games. They did more than was required, the consumer was not entitled to get a $200 credit. He was the one who threw away $400 worth of games because he made a rash decision.

Their account system is ass. I could smash my 360 to smitherreens with a sledgehammer, and it would be no problem at all to buy a new one, recover my gamertag, and redownload everything.locopatho

yeah when it comes to Downloads on Consoles, Microsoft does it the best.

As long as you know your Gamertag you can probably get everything back.

Sony from what I heard you have like 5 or 3 chances then you have to start over (I don't know if this is true or not.)

Nintendo you're lucky to even get any compensation from them.

This is an issue Nintendo needs to address.

The Freakin' Games are ON your Club Nintendo Account!

it's great the guy got $200 of credit for his "New" WiiU but not only for that being Half of what he paid for, it's on the wrong store and with the Virtual Console not coming out to the WiiU for another few months to a whole year, the releases are going to be slow so getting those games back will not be easy.

LegatoSkyheart

As much as I hate how this "tied to the system" thing works, guess we have to just go with it and call Nintendo should something go wrong (unless you'd rather leave them for their business practices, something MANY gamers have done).
 

Wait he can still play his downloadable games on his wii right? If so, I'd say he lucked out. I'd take $200 to spend on wii U games over being able to play games I can play on my Wii on my Wii U.

cain006

It sounds like he'd already gotten rid of his Wii. Why would he need it anymore, right? Of course, that's not actually stated in the article.

[QUOTE="cain006"]

Wait he can still play his downloadable games on his wii right? If so, I'd say he lucked out. I'd take $200 to spend on wii U games over being able to play games I can play on my Wii on my Wii U.

Barujin

It sounds like he'd already gotten rid of his Wii. Why would he need it anymore, right? Of course, that's not actually stated in the article.

[QUOTE="locopatho"]Their account system is ass. I could smash my 360 to smitherreens with a sledgehammer, and it would be no problem at all to buy a new one, recover my gamertag, and redownload everything.LegatoSkyheart

yeah when it comes to Downloads on Consoles, Microsoft does it the best.

As long as you know your Gamertag you can probably get everything back.

Sony from what I heard you have like 5 or 3 chances then you have to start over (I don't know if this is true or not.)

Nintendo you're lucky to even get any compensation from them.

[QUOTE="LegatoSkyheart"]

This is an issue Nintendo needs to address.

The Freakin' Games are ON your Club Nintendo Account!

it's great the guy got $200 of credit for his "New" WiiU but not only for that being Half of what he paid for, it's on the wrong store and with the Virtual Console not coming out to the WiiU for another few months to a whole year, the releases are going to be slow so getting those games back will not be easy.

nintendoboy16

As much as I hate how this "tied to the system" thing works, guess we have to just go with it and call Nintendo should something go wrong (unless you'd rather leave them for their business practices, something MANY gamers have done).
 

at the moment that's what it seems, you got to call Nintendo first before doing anything, but heck when a system goes down, why should you go to the company first and not to the store to get a new one?

[QUOTE="nintendoboy16"]

[QUOTE="LegatoSkyheart"]

This is an issue Nintendo needs to address.

The Freakin' Games are ON your Club Nintendo Account!

it's great the guy got $200 of credit for his "New" WiiU but not only for that being Half of what he paid for, it's on the wrong store and with the Virtual Console not coming out to the WiiU for another few months to a whole year, the releases are going to be slow so getting those games back will not be easy.

LegatoSkyheart

As much as I hate how this "tied to the system" thing works, guess we have to just go with it and call Nintendo should something go wrong (unless you'd rather leave them for their business practices, something MANY gamers have done).
 

at the moment that's what it seems, you got to call Nintendo first before doing anything, but heck when a system goes down, why should you go to the company first and not to the store to get a new one?

Because Nintendo is the company that makes the system and will be better equipped to troubleshoot issues and provide support compared to Walmart.ferret-gamer

because if the system dies on the first day or two I can take it back to the store and get a new one.

I did this with my First Xbox 360.

yeah nintendo didn't learn a single lesson from the wii, I had quite a few games purchased on my original wii but there was no reason to play it I ended up selling it even though they had transaction history it even showed up in my club nintendo list there was no way too get them on the wii I purchased later.

combine that with the price gouging they do on games I could go buy from some times less then a dollar...

[QUOTE="ferret-gamer"] Because Nintendo is the company that makes the system and will be better equipped to troubleshoot issues and provide support compared to Walmart.LegatoSkyheart

because if the system dies on the first day or two I can take it back to the store and get a new one.

I did this with my First Xbox 360.

[QUOTE="LegatoSkyheart"]

[QUOTE="nintendoboy16"]Sad to say, but this doesn't look like something they can fix. It's like making the Wii U run with a Pro controller. One HELL of a patch.

As much as I hate how this "tied to the system" thing works, guess we have to just go with it and call Nintendo should something go wrong (unless you'd rather leave them for their business practices, something MANY gamers have done).
 

ferret-gamer

at the moment that's what it seems, you got to call Nintendo first before doing anything, but heck when a system goes down, why should you go to the company first and not to the store to get a new one?

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

[QUOTE="LegatoSkyheart"]

[QUOTE="ferret-gamer"] Because Nintendo is the company that makes the system and will be better equipped to troubleshoot issues and provide support compared to Walmart.ferret-gamer

because if the system dies on the first day or two I can take it back to the store and get a new one.

I did this with my First Xbox 360.

Now we're at a complete Circle. 

• Guy buys a WiiU, Transfers his stuff, System dies.
• It's within Store Warrenty why not go back to the store and get a new one?
• Gets a New one suddenly finds out he can't get any of his games back.
• Calls Nintendo.
• Finds out if he called sooner he would have had all of his games. < BAM RIGHT THERE

Assuming this guy is the average consumer around this point is where most people will find out you have to do this otherwise you'd lose your crap, This guy probably doesn't lurk on forums like we do, doesn't dig around for Information like we do, probably didn't know the content is stored on the System rather than the actual Account (despite all purchases being on the Club Nintendo account).

Don't just go say "Oh well he probably should have contacted Nintendo first!"

This is an actual Issue that was made when the Wii's Vitrual Console came out and is an Issue that should have already been solved.

[QUOTE="ferret-gamer"][QUOTE="LegatoSkyheart"]

at the moment that's what it seems, you got to call Nintendo first before doing anything, but heck when a system goes down, why should you go to the company first and not to the store to get a new one?

razgriz_101

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

[QUOTE="ferret-gamer"][QUOTE="LegatoSkyheart"]

because if the system dies on the first day or two I can take it back to the store and get a new one.

I did this with my First Xbox 360.

LegatoSkyheart

Now we're at a complete Circle. 

• Guy buys a WiiU, Transfers his stuff, System dies.
• It's within Store Warrenty why not go back to the store and get a new one?
• Gets a New one suddenly finds out he can't get any of his games back.
• Calls Nintendo.
• Finds out if he called sooner he would have had all of his games. < BAM RIGHT THERE

Assuming this guy is the average consumer around this point is where most people will find out you have to do this otherwise you'd lose your crap, This guy probably doesn't lurk on forums like we do, doesn't dig around for Information like we do, probably didn't know the content is stored on the System rather than the actual Account (despite all purchases being on the Club Nintendo account).

Don't just go say "Oh well he probably should have contacted Nintendo first!"

This is an actual Issue that was made when the Wii's Vitrual Console came out and is an Issue that should have already been solved.

I don't get why you are so adamant that people should just ditch their property the instant it has an issue instead of attempting to solve the problem.

[QUOTE="razgriz_101"]

[QUOTE="ferret-gamer"] Because Nintendo is the company that makes the system and will be better equipped to troubleshoot issues and provide support compared to Walmart.WilliamRLBaker

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

[QUOTE="ferret-gamer"][QUOTE="LegatoSkyheart"]

at the moment that's what it seems, you got to call Nintendo first before doing anything, but heck when a system goes down, why should you go to the company first and not to the store to get a new one?

razgriz_101

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

[QUOTE="razgriz_101"]

[QUOTE="ferret-gamer"] Because Nintendo is the company that makes the system and will be better equipped to troubleshoot issues and provide support compared to Walmart.nintendoboy16

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

Still horrendously poor system design that was seen as an issue with the Wii...i'd rather one hell of a patch and tweak of their online over this if my system bricked.

[QUOTE="nintendoboy16"]

[QUOTE="razgriz_101"]

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

razgriz_101

Still horrendously poor system design that was seen as an issue with the Wii...i'd rather one hell of a patch and tweak of their online over this if my system bricked.

[QUOTE="ferret-gamer"][QUOTE="LegatoSkyheart"]

because if the system dies on the first day or two I can take it back to the store and get a new one.

I did this with my First Xbox 360.

LegatoSkyheart

Now we're at a complete Circle. 

• Guy buys a WiiU, Transfers his stuff, System dies.
• It's within Store Warrenty why not go back to the store and get a new one?
• Gets a New one suddenly finds out he can't get any of his games back.
• Calls Nintendo.
• Finds out if he called sooner he would have had all of his games. < BAM RIGHT THERE

Assuming this guy is the average consumer around this point is where most people will find out you have to do this otherwise you'd lose your crap, This guy probably doesn't lurk on forums like we do, doesn't dig around for Information like we do, probably didn't know the content is stored on the System rather than the actual Account (despite all purchases being on the Club Nintendo account).

Don't just go say "Oh well he probably should have contacted Nintendo first!"

This is an actual Issue that was made when the Wii's Vitrual Console came out and is an Issue that should have already been solved.

 You should always try to troubleshoot a problem before just up and replacing something, regardless of whether is it a Wii, Xbox, PS3, etc. What if the guys Wii U had an Issue that could have been fixed with a phone call to Nintendo. It just takes a couple minutes, it isn't exactly hard to call a consumer support line.

 

I don't get why you are so adamant that people should just ditch their property the instant it has an issue instead of attempting to solve the problem.

ferret-gamer

I don't get why you think everyone should think like you do.

In retrospec, he probably should have called, but reading the article, it implies the guy had a clear Hardware problem, seeing how he had a Warranty still from the shop he got it from it's a no brainer he would get a new one there rather than calling Nintendo, I've already made my point clear about that.

Only till AFTER the fact did he find out that "Yeah you should always call Customer Support for Nintendo Products."

Everyone else has a clear easier way of handling things Digitally than Nintendo.

Nintendo has stated they're looking into freeing the Accounts LATER, but right now it's a pretty big problem.

[QUOTE="ferret-gamer"]

 You should always try to troubleshoot a problem before just up and replacing something, regardless of whether is it a Wii, Xbox, PS3, etc. What if the guys Wii U had an Issue that could have been fixed with a phone call to Nintendo. It just takes a couple minutes, it isn't exactly hard to call a consumer support line.

 

I don't get why you are so adamant that people should just ditch their property the instant it has an issue instead of attempting to solve the problem.

LegatoSkyheart

I don't get why you think everyone should think like you do.

In retrospec, he probably should have called, but reading the article, it implies the guy had a clear Hardware problem, seeing how he had a Warranty still from the shop he got it from it's a no brainer he would get a new one there rather than calling Nintendo, I've already made my point clear about that.

Only till AFTER the fact did he find out that "Yeah you should always call Customer Support for Nintendo Products."

Everyone else has a clear easier way of handling things Digitally than Nintendo.

Nintendo has stated they're looking into freeing the Accounts LATER, but right now it's a pretty big problem.

I think it's best to view downloadable games as subscriptions that could be cancelled at some time in the future. On most DD services it will be a very long time but if you have paid for access to a service there is always a chance that service could be discontinued.

That the guy made an error does not negate the fact that this is an atrocious system implemented by Nintendo, for what reason I can't understand. It shouldn't even be a possibility that anyone can be locked out of what they purchased, caused by the stupidity of a corporation's decision.

 

Nintendo impresses me more and more everyday, and not in the right way. It seems everyday there's a negative news article/topic somewhere. It'd be fun to watch such a slow motion trainwreck happen if it wasn't so sad. C'mon Nintendo, where are you? MirkoS77

Fail Nintendo, Nitendon't do convenience.

He should have called Nintendo and set up a repair instead of returning the system to the store, even if they had to replace the system they could have transferred the licenses over.

 

They only have the tool to transfer that in the actual facility and need the system, a retailer or phone support is simply incapable of moving licenses. Even if Nintendo wanted to they cannot get his games back because he got rid of the system.

 

Nintendo did not screw anyone over, they may have a strange system for dealing with games on accounts, but it is entirely the consumers fault that he lost his games. They did more than was required, the consumer was not entitled to get a $200 credit. He was the one who threw away $400 worth of games because he made a rash decision.

ferret-gamer

Come on, that's unrealistic. First, it won't occur to the consummer to go to Nintendo first, especially if they aren't aware of this. Second, i'd want to go to the store first too, it would be much quicker than sending out.

It's easy to look back once you understand things. Like I wouldn't have lent my brother HL2 before I played it (back when steam was brand new) if I knew it tied to a freakin account. That cost me only £25 and I was pissed at valve for ages after that. This guy lost out on a ton more and he's still willing to forgive Nintendo. Don't think I could if it was me.

[QUOTE="MirkoS77"]That the guy made an error does not negate the fact that this is an atrocious system implemented by Nintendo, for what reason I can't understand. It shouldn't even be a possibility that anyone can be locked out of what they purchased, caused by the stupidity of a corporation's decision.

 

Nintendo impresses me more and more everyday, and not in the right way. It seems everyday there's a negative news article/topic somewhere. It'd be fun to watch such a slow motion trainwreck happen if it wasn't so sad. C'mon Nintendo, where are you? nintendoboy16

Don't expect them to do it though.

nintendoboy16

So I shouldn't expect Nintendo to IMPROVE their Digital Online Space?

Ok, no, That's crappy.

[QUOTE="nintendoboy16"]

Don't expect them to do it though.

LegatoSkyheart

So I shouldn't expect Nintendo to IMPROVE their Digital Online Space?

Ok, no, That's crappy.

[QUOTE="cain006"]

Wait he can still play his downloadable games on his wii right? If so, I'd say he lucked out. I'd take $200 to spend on wii U games over being able to play games I can play on my Wii on my Wii U.

Barujin

It sounds like he'd already gotten rid of his Wii. Why would he need it anymore, right? Of course, that's not actually stated in the article.

Yeah Nintendo really needs to get this account tied to console nonsense out of here. I wouldn't have downloaded any games if i knew that was the case, so now im basically hoping my wii u doesn't break. Granted nintendo has solid build quality to their products so i haven't had much issues with their stuff breaking (besides the wii, though that's because i kept tipping it over and it still works, just runs very loud and gets hot). But still, its ridiculous that they didn't see this issue coming.

Same thing with the Wii U virtual console. I mean at least they gave a discount, but they should have really let users who bought a virtual console title on the wii to move it to the wii u free of charge (i know you can still play it on the wii menu for free, but regardless it's ridiculous). 

[QUOTE="razgriz_101"]

[QUOTE="ferret-gamer"] Because Nintendo is the company that makes the system and will be better equipped to troubleshoot issues and provide support compared to Walmart.nintendoboy16

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

Why do you think it would be that difficult. Both Sony and MS have made huge changes to system features and how the accounts work through system updates. Unless Nintendo have locked down their own system so tight not even they can make significant changes.

-

I have to say, the Wii U is surprising me. It's definitely one of those systems that's worth waiting 6 months to a year before buying. Seems like they have quite a bit of issues to iron out. Didn't think it would be. Although that's the case with most consoles, didn't expect it from a Nintendo console.

[QUOTE="nintendoboy16"]

[QUOTE="MirkoS77"]That the guy made an error does not negate the fact that this is an atrocious system implemented by Nintendo, for what reason I can't understand. It shouldn't even be a possibility that anyone can be locked out of what they purchased, caused by the stupidity of a corporation's decision.

 

Nintendo impresses me more and more everyday, and not in the right way. It seems everyday there's a negative news article/topic somewhere. It'd be fun to watch such a slow motion trainwreck happen if it wasn't so sad. C'mon Nintendo, where are you? MirkoS77

To be honest I don't want to see nintendo go down this path, but they have been shooting themselves in the foot for the last decade and the half. I mean I think their problem is they are way too stubborn for their own good. I get not copying what your competitors do, but there is no shame in viewing what xbox live does right, what PSN does right, hell even look at steam and at least adopt the aspects that they do well, and then add your own elements from that foundation.

That goes for the hardware as well. Personally I like the gamepad, but if they were trying to bring in the core audience, make sure your console is going to be noticeably better from a hardware standpoint so that consumers with a 360 and ps3 felt the need to switch. The fact is most 360/ps3 users basically look at the wii u as a $350 investment in a tablet controller that can play nintendo 1st party games in HD. I mean is it a really a shock nobody is going for that? 

In general Nintendo needs to go back and rethink their strategy. Look at what worked with the PS2, look at what worked with the PS1, the xbox 360, and even their NES/SNES. What they will find is a console that is simple, convenient for developers (give them the environment they need to achieve their visions), incorporates new features that make sense and are interesting (additional buttons, DVD player, online functionality), and also are consumer friendly, from the price point to customer support and ecosystem of the console. 

I like the gamepad, but it's not a system seller. Games, and more importantly games that make you feel like you have to have this over the other consoles you already own is key. Anything on top of that is fine, but it's a luxury and not a neccesity. Just because the Wii worked doesn't mean it's a good long term strategy. The Wii happened to have the perfect set of circumstances that allowed it to boom in popularity, and i doubt will be replicated again. 

You know Nintendo, it's not that hard to link all purchases under one single account across all platforms. Get with the times, sheesh.Shottayouth13-

[QUOTE="nintendoboy16"]

[QUOTE="razgriz_101"]

I took my PS3 back to game bout 4 year ago, it broke 2months into its life.Swapped it over with no fuss, logged into PSN activated new PS3 on PSN account, logged in on PSN site deactivated old one and hey ho away we go.Had GH3 DLC,CoD3 variety and a couple of games and got them back with literally no fuss at all...and that was 4 years ago.

Nintendo's way is draconian and old fashioned, and needs sorting they clearly need to take a few notes from the competition when it comes to online and how the account system works.

HalcyonScarlet

Why do you think it would be that difficult. Both Sony and MS have made huge changes to system features and how the accounts work through system updates. Unless Nintendo have locked down their own system so tight not even they can make significant changes.

Especially with Nintendo's past online experiences pre-Wii, which end up failing very badly.

That's dumb. With Sony you just call them and tell them the systems you own and they deactivate the broken ones, or you can do it yourself by logging into PSN on their website. www.us.playstation.com

[QUOTE="HalcyonScarlet"]

[QUOTE="nintendoboy16"]Which they can't do. It would be like taking the Wii U pad away and replacing it with a Pro controller. It would require one HELL of a patch.

nintendoboy16

Why do you think it would be that difficult. Both Sony and MS have made huge changes to system features and how the accounts work through system updates. Unless Nintendo have locked down their own system so tight not even they can make significant changes.

Especially with Nintendo's past online experiences pre-Wii, which end up failing very badly.

Fans of other systems have bashed Nintendo for being stuck way behind all other companies with their hardware and tech. Nintendo fans defend them saying "why does Nintendo have to be like them?" etc. Here's an example of why. And another answer I have for them also is because their in competition and need to keep up or they will lose. Gimmicky controls will not help them against superior PS3, 360, PS4, and 3rd xbox. As the gimmicks wear off and people realise Nintendo is a bad system to buy. 

[QUOTE="nintendoboy16"]

[QUOTE="HalcyonScarlet"]

Why do you think it would be that difficult. Both Sony and MS have made huge changes to system features and how the accounts work through system updates. Unless Nintendo have locked down their own system so tight not even they can make significant changes.

clr84651

Especially with Nintendo's past online experiences pre-Wii, which end up failing very badly.

Fans of other systems have bashed Nintendo for being stuck way behind all other companies with their hardware and tech. Nintendo fans defend them saying "why does Nintendo have to be like them?" etc. Here's an example of why. And another answer I have for them also is because their in competition and need to keep up or they will lose. Gimmicky controls will not help them against superior PS3, 360, PS4, and 3rd xbox. As the gimmicks wear off and people realise Nintendo is a bad system to buy. 

They don't need to be jumping on bandwagons to be a success, you know. They do need to fix some flaws though (if they can make their fandom rejoice over what flaws get fixed... but that's beyond impossible at this point)

Now thats just f*cking stupid nintendo.

Would it be really hard to just link purchased games and stuff to a club nintendo account or something? I mean sure you could always send it in for repairs but thats just way to much of a hassle sometimes.

Nintendo are only hurting themselves more like this

We've got a black President, survived the apocalypse, How I Met Your Mother has gone on for 8 seasons and those damn kids are still sitting there listening to the story, Community has come back from the near-dead, and the same director of the new Star Trek movies will be directing new Star Wars films. 

It is 2013: how the hell are we still with this archaic account business? 

By the way, I don't agree with what the consumer had done in this story. If I had just installed some firmware updates and the system crashed after a day or two of purchasing it I'd return it to the store, but if I just added $400 worth of games to the console I would have seen if I could have sent it in to avoid downloading all those games again or something. :?