PSN outage details does not include one apology.

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PlayStation(R)Network

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Valued PlayStation Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised in connection with an illegal and
unauthorized intrusion into our network. In response to this
intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a
full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our
network infrastructure by rebuilding our system to provide you
with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill
as we do whatever it takes to resolve these issues as quickly
and efficiently as practicable.

Although we are still investigating the details of this incident,
we believe that an unauthorized person has obtained the following
information that you provided: name, address (city, state/province,
zip or postal code), country, email address, birthdate, PlayStation
Network/Qriocity password, login, password security answers, and handle/PSN
online ID. It is also possible that your profile data may have been obtained,
including purchase history and billing address (city, state/province, zip
or postal code). If you have authorized a sub-account for your dependent,
the same data with respect to your dependent may have been obtained.
While there is no evidence that credit card data was taken at this time,
we cannot rule out the possibility. If you have provided your credit card
data through PlayStation Network or Qriocity, out of an abundance of caution
we are advising that your credit card number (excluding security code) and
expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email,
telephone, and postal mail scams that ask for personal or sensitive
information. Sony will not contact you in any way, including by email,
asking for your credit card number, social security, tax identification
or similar number or other personally identifiable information. If you
are asked for this information, you can be confident Sony is not the
entity asking. When the PlayStation Network and Qriocity services are
fully restored, we strongly recommend that you log on and change your
password. Additionally, if you use your PlayStation Network or Qriocity
user name or password for other unrelated services or accounts, we
strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss,
we encourage you to remain vigilant, to review your account statements
and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of
this incident, and we regret any inconvenience. Our teams are working
around the clock on this, and services will be restored as soon as
possible. Sony takes information protection very seriously and will
continue to work to ensure that additional measures are taken to
protect personally identifiable information. Providing quality and
secure entertainment services to our customers is our utmost priority.
Please contact us atshould you have any additional questions.

Sincerely,

Sony Computer Entertainment and Sony Network Entertainment

Before I start geting bashed as being a troll or whatever, I would just like to say that PS3 is my console of choice this generation. Sony as a company however is doing a terrible job in treating its customers properly. A simple apology or for them to admit the errors in their security would be nice. For those of you who are not tech savvy, yes this wouldnt be a problem if hackers didnt mess with the hardware. However; from a security standpoint, we were at risk long before hackers opened the system. Anyone with a dev kit, including all developers and Sony itself, had the means to access our information at any time. Instead of encrypting the data and only making the last 4 digits of your CC readable, they literally uploaded all information in standard text format. This is inexcusable and the lack of responability they are admitting to is laughable.

In Sony's defense, PSN is a free service

"We thank you for your patience as we complete our investigation of
this incident, and we regret any inconvenience."

That's, basically... a simple apology. You want them to kiss your scrotum, too?

In Sony's defense, PSN is a free service

DroidPhysX

There's a freaking sticky. Use it please.

"We thank you for your patience as we complete our investigation of
this incident, and we regret any inconvenience."

That's, basically... a simple apology. You want them to kiss your scrotum, too?

emphaticleech

"We thank you for your patience as we complete our investigation of
this incident, and we regret any inconvenience."

That's, basically... a simple apology. You want them to kiss your scrotum, too?

emphaticleech

And this is basically ownage to the TC.

I got that mail but didn't read it tbh, I'm not flipping out over this and I'm pretty sure I'll be back to normal soon.

thread fail....sony made a simple apology, don't know what else you expect...since it is a free service. soapandbubbles

Have honor TC and delete your own thread dont let the Mods own you.

wow i love when people defend sony when their at fault for not securing their servers better , a multimillion dollar corparation should know how to handle getting tough and i mean fortknox bank tough internet security system installed , close what ever loop holes are open and close em for good ,

sony thank god im not buying a ngp nor a ps4 , any time soon ,

sony disappointed me this gen so much that i dont even have a fractrion of what games i have for ps2 and ps1 , in fact i dont even have my average collection number yet and doubt ill ever hit 100 ps3 games, or psp games sorry sony , your getting lazy and i dont like you one bit , until you get back to where it is ps2 used to be then we can talk ,

ditch the power game! cause it is not working for any body

wow i love when people defend sony when their at fault for not securing their servers better , a multimillion dollar corparation should know how to handle getting tough and i mean fortknox bank tough internet security system installed , close what ever loop holes are open and close em for good ,

sony thank god im not buying a ngp nor a ps4 , any time soon ,

sony disappointed me this gen so much that i dont even have a fractrion of what games i have for ps2 and ps1 , in fact i dont even have my average collection number yet and doubt ill ever hit 100 ps3 games, or psp games sorry sony , your getting lazy and i dont like you one bit , until you get back to where it is ps2 used to be then we can talk ,

ditch the power game! cause it is not working for any body

mariokart64fan

Tell that to Blizzard and all the people that get hacked in the game. Oh, and when Orgrimmar is full of hacked trolls and/or night elves spelling out a website name on the ground. Or to Microsoft which has been hacked more times than Mrs. Robinson.

In Sony's defense, PSN is a free service

DroidPhysX

basically this

[QUOTE="DroidPhysX"]

In Sony's defense, PSN is a free service

eboyishere

basically this

Yeah and their free service made my personal information available to identity thieves. Yeah... Thank you Sony for the free assault on my credit rating...