I feel like "being too hard" is too subjective of a criticism. For example, in last year's Wonderful 101 review, GS gave the game a 4/10. But people who are fans of the game think more highly of the game and are ok with its faults. It's kind of like giving a Dark Souls game a lower score because it's challenging. But isn't that what the genre is about? I could say "being too hard" being a problem if it's just unreasonable and ridiculous or just plain fault.
How about you, SW? Should games lose points for "being too hard"?
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