Why is this not covered (Xbox 360)

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PS3Goose

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#1 PS3Goose
Member since 2006 • 1597 Posts

I want to know why this is not convered... I was unlucky enough to get the Hitachi GDR-3120L dusc drive which is known for having the glue in it melt which leads to it being unable to spin the disc... Why will Microsoft not replace this for free... Its because there console gets to hot that the glue melts in the first place... My Xbox 360 is extremely loud and it does not read the discs (Unplayable Disc)

How I know what Disc drive I have- http://www.llamma.com/xbox360/Xbox_360_DVD_Drive_Comparison.htm (You don't have to open your console up you just compare those pictures to your disc tray...

What the problem is- "The "Unplayable Disc" error has also been heavily reported. The error appears to be limited to the Hitachi CD/DVD ROM drives that replaced the earlier Toshiba drives. The error message is preceded by a loud series of grinding noises and the system returning to the dashboard. From that point forward, any disc that is put in the unit will result in the "Unplayable Disc" error. In the majority of cases, this error is caused by the adhesive that holds a small magnetic washer heating up and allowing the washer to affix its self to the metal top of the drive. After this occurs, the system can no longer spin the disk as necessary. Numerous fixes are available on the internet, but all involve opening the console box. Opening the console will result in the unit's warranty being voided.[75] Microsoft will fix the error for a fee. Included in the repair fee is one additional year of warranty coverage"

http://en.wikipedia.org/wiki/Xbox_360_technical_problems click on number 6 (Disc Tray) in there table of content... I will work on finding a non wiki link for you in a bit...

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AIH_PSP

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#2 AIH_PSP
Member since 2005 • 2318 Posts
That's MS for ya. That's why I don't even buy their operating systems anymore.
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Floppy_Jim

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#3 Floppy_Jim
Member since 2007 • 25933 Posts
Why wasn't DRE covered? Because Sony and Microsoft are thieves and criminals.
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Dante2710

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#4 Dante2710
Member since 2005 • 63164 Posts
my friend`s ps3 wont read discs either, he has to pay 150 from what i heard.....he isnt very happy........this is up to the companies, as much as it sucks, its how things are
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stappy

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#5 stappy
Member since 2004 • 611 Posts

That's MS for ya. That's why I don't even buy their operating systems anymore.AIH_PSP

Wow, you're missing out on alot of games then!

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PS3Goose

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#6 PS3Goose
Member since 2006 • 1597 Posts
I just got of the phone with Microsoft... I could not understand a word the person was saying to me so I just gave up... I've been trying to give it RRoD, but my POS 360 seems to be unhurt by my attempts...
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PS3Goose

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#7 PS3Goose
Member since 2006 • 1597 Posts

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.stappy

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

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stappy

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#8 stappy
Member since 2004 • 611 Posts
[QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.PS3Goose

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

Actually, i'm talking about computer games. If you're not buying any Windows OS, you're unable to play World In Conflict and the likes.

I guess it's the same reason i don't buy Sony products. They tend to stop working after the warranty is gone, which happened to my PS2. Not like it's got any good exclusives either.

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mattbbpl

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#9 mattbbpl
Member since 2006 • 23356 Posts
[QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.PS3Goose

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

If he won't buy a MS operating system he's missing out on PC games as well such as Crysis, Stalker, and Mass Effect (360 and PC only).

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lesner87

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#10 lesner87
Member since 2004 • 2441 Posts

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.stappy

Wow, you're missing out on alot of games then!

Gears 2,Banjo and Fable 2 ?

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Phazevariance

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#11 Phazevariance
Member since 2003 • 12356 Posts
[QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.PS3Goose

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

Coming from a sony fan whose entire NAME on gamespot is sony based. Listen, call microsoft again, ask for a manager or supervisor, speak to them DIRECTLY and say that it is their fault 100% that the glue melted, and in no way is it your fault from properly usign the console, and demand a replacement. If that doesnt work, ask for HIS boss. Keep going until someone replaces it for free, and keep insisting that at no fault of your own and in no way were you misusing it, it just breaks due to bad design and bad manufacturing... you'll get a free one.

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carljohnson3456

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#12 carljohnson3456
Member since 2007 • 12489 Posts

Eh, dont tell me that!!!

Thank goodness the new 360 SKUs are 199. If anything happens to my 360 I would like to replace it... and at least 200 isnt exactly breaking the bank for this gen.

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PS3Goose

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#13 PS3Goose
Member since 2006 • 1597 Posts
[QUOTE="PS3Goose"][QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.Phazevariance

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

Coming from a sony fan whose entire NAME on gamespot is sony based. Listen, call microsoft again, ask for a manager or supervisor, speak to them DIRECTLY and say that it is their fault 100% that the glue melted, and in no way is it your fault from properly usign the console, and demand a replacement. If that doesnt work, ask for HIS boss. Keep going until someone replaces it for free, and keep insisting that at no fault of your own and in no way were you misusing it, it just breaks due to bad design and bad manufacturing... you'll get a free one.

This is my Old account... I switched back to it when this happened to my 360... To be truthful I'm saying Halo is the only good game to make the pain of me not being able to play my 360 less...

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PS3Goose

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#14 PS3Goose
Member since 2006 • 1597 Posts
they have a 30 minute wait for the Supervisor... Microsoft Phones sure are popular...
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PS3Goose

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#15 PS3Goose
Member since 2006 • 1597 Posts
I'm on hold right now... I talked to a supervisor and he is trying to get me a discount...
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sneslover

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#16 sneslover
Member since 2005 • 957 Posts

That's MS for ya. That's why I don't even buy their operating systems anymore.AIH_PSP

YOU BUY THOSE?

OMG.

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carljohnson3456

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#17 carljohnson3456
Member since 2007 • 12489 Posts
Man, I just found out I have the same disc drive as you. :(
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PS3Goose

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#18 PS3Goose
Member since 2006 • 1597 Posts

Man, I just found out I have the same disc drive as you. :(carljohnson3456

lol... I talked to a supervisor or what ever for an hour and there going to replace it for free... They really took there time with everything thing...

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deactivated-58b6232955e4a

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#19 deactivated-58b6232955e4a
Member since 2006 • 15594 Posts
Mine actually just did that and ms is repairing it for free
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dukebd699

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#21 dukebd699
Member since 2006 • 12054 Posts
[QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.PS3Goose

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

Could you be anymore of a fanboy?

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PS3Goose

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#22 PS3Goose
Member since 2006 • 1597 Posts
[QUOTE="PS3Goose"][QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.dukebd699

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

Could you be anymore of a fanboy?

Yes...

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Immortal_Evil

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#23 Immortal_Evil
Member since 2007 • 2004 Posts
[QUOTE="dukebd699"][QUOTE="PS3Goose"][QUOTE="stappy"]

[QUOTE="AIH_PSP"]That's MS for ya. That's why I don't even buy their operating systems anymore.PS3Goose

Wow, you're missing out on alot of games then!

As in Halo 3??? Halo is the only good Exclusive Xbox game...

Could you be anymore of a fanboy?

Yes...

It's true, halo 3 the ONLY good exclusive..pffft yeah ok mate go back to your MGS4 and leave the "xbox" you apparently have to the real gamers.
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Game_Druggy

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#24 Game_Druggy
Member since 2007 • 490 Posts
I got the same error, and i sent it in a month ago and have yet to recieve a update of some sort
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danjammer69

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#25 danjammer69
Member since 2004 • 4331 Posts

I just got of the phone with Microsoft... I could not understand a word the person was saying to me so I just gave up... I've been trying to give it RRoD, but my POS 360 seems to be unhurt by my attempts...PS3Goose

Just put a game in it, that should take care of things.