Will microsoft's shoddy handiwork come back to bite them in the ass?

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Infinatey

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#1 Infinatey
Member since 2006 • 1059 Posts

Ok....we all know there have been MASSIVE numbers of XBOX 360s breaking down for various reasons: the system reads a game as a DVD, 3 red lights, the disc drive starts acting up, etc etc. There is no denying this.

Microsoft says the number is only 5%......but come on. Get real, we all know it's alot more than that, at the LOWEST I'd say it's 10%.

Some people call this kindness, I call it running back with your tail between your legs....they even had to change the crappy 1 month microsoft warranty to 1 year.

I know 1 person in real life (not many of my friends have a next gen syste, yet), and 1 friend over XBL/chat rooms who's had their XBOX 360 breakdown. The person in real life had it break down twice, in nearly the same time frame. The person over the internet/XBL only had it break down once. I know both of these people keep their systems ventilated, and dust free......yet it still broke on them.

I have yet to encounter a problem of this severity, but it's because of mediocresoft shoddy work of hardware as to why I'm selling my 360/getting a PS3.

Microsoft's customer service is also the crappiest ever, and the people are far from helpful (I called once to get hexic: HD code back, and it ended up taking 30 freaking minutes to get it....) and this isn't a racist comment, honestly, but you can hardly understand some of the people that microsoft outsourced. I was at my friend's house when it broke the 2nd time, and they had said his warranty expired (he bought his 360 round summer) and he goes and get's his recepit but they tell him the same thing. He yells at them and they just said (speaker phone FTW!) to "calm down". Microsoft also sends you crappily-rebuilt-reused-broken before XBOX 360s...which break so few days later. From what I've heard of the few PS3 breaking incidents, the customer service is great (and you can understand them!),and they send you a new PS3 TWO days later, where as it can take 2-3 weeks to get a new XBOX 360 back. And then you have to call microsoft back up to get your content......

The most commonly enountered problem is the 3 red lights, and this is caused to to overheating and causing a cable to disconnect due to crappy soldering. The thing is........microsoft would have to replace ALL XBOX 360's and replace them with new/better fans, heat pipes, disc trays,the 65nm chips,etc.....and microsoft would not only take a huge financial beating from that but also their reputation would take a plummet.

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Infinatey

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#2 Infinatey
Member since 2006 • 1059 Posts

O....and the HD DVD drive is also noted to have alot of problems, like the disc drive. :?

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redflagwaving

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#3 redflagwaving
Member since 2006 • 908 Posts
you make a good arguement and i kind of have to agree with you.
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shsonline

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#4 shsonline
Member since 2005 • 2937 Posts
I'm not saying I will, necessarily, but you could be reported for violating TOS. There is already a forum specifically for 360 hardware fault questions, this isn't system wars related and could be misconstrued as flamebait.
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D0013ER

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#5 D0013ER
Member since 2007 • 3765 Posts
I've already taken my miniscule chunk out of MS's profits by sending in 3 broken 360s... that outta learn them a thing or two about a thing or two eh?
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Infinatey

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#6 Infinatey
Member since 2006 • 1059 Posts

http://archives.seattletimes.nwsource.com/cgi-bin/texis.cgi/web/vortex/display?slug=btxbox26&date=20070226&query=XBOX+360

http://archives.seattletimes.nwsource.com/cgi-bin/texis.cgi/web/vortex/display?slug=xbox26&date=20051126&query=XBOX+360+crashes

 

that even hints that the failure rate is near 20%......

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Infinatey

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#7 Infinatey
Member since 2006 • 1059 Posts
wow....there's a forum DEDICATED to 360 hardware failures? Not an xbox 360 hardware board, a board dedicated to failiures........There's even a whole article about those in wikipedia.
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2largeadults

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#8 2largeadults
Member since 2007 • 1608 Posts
Nope. A lot of people have gone thru the issue but instead of jumping ship to the PS3 or the Wii, they remain loyal because of the great polish of the Xbox360. Some are even willing to pay repair charges because thus far, the Xbox360 has established itself as the leader to be chased down. I myself have gone thru 2 exchanges of faulty units. I'll admit that if the exchanges were not covered by my Best Buy warranty, I would have stopped using the system. But there are other much more loyal fans out there. And as such, the shoddy handiwork (on some, not ALL Xbox360 units) shouldn't come back to bite the company in the behind. Doesn't mean the issue is not irritating however...
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D0013ER

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#9 D0013ER
Member since 2007 • 3765 Posts
[QUOTE="2largeadults"]Nope. A lot of people have gone thru the issue but instead of jumping ship to the PS3 or the Wii, they remain loyal because of the great polish of the Xbox360. Some are even willing to pay repair charges because thus far, the Xbox360 has established itself as the leader to be chased down. I myself have gone thru 2 exchanges of faulty units. I'll admit that if the exchanges were not covered by my Best Buy warranty, I would have stopped using the system. But there are other much more loyal fans out there. And as such, the shoddy handiwork (on some, not ALL Xbox360 units) shouldn't come back to bite the company in the behind. Doesn't mean the issue is not irritating however...

Pretty much sums up my take on the whole thing. Sucks to have sent it in this many times, but when it's working my gaming experience is pure bliss, not to mention the whole turnover rate has never taken longer than a week.
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Infinatey

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#11 Infinatey
Member since 2006 • 1059 Posts
[QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfo

wow.....such idiocy in this post, it's pathetic. I won't even retort to this.
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KAS3Y_JAM3Z

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#12 KAS3Y_JAM3Z
Member since 2006 • 1699 Posts
wow....there's a forum DEDICATED to 360 hardware failures? Not an xbox 360 hardware board, a board dedicated to failiures........There's even a whole article about those in wikipedia. Infinatey
because wikipedia is SO accurate right? you realize anyone can make a page on that website, right? all of your "facts" are all based on your point of view, or "experiences" or just random numbers you have made up.
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2largeadults

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#13 2largeadults
Member since 2007 • 1608 Posts
[QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfo

New 360s are given out after THREE exchanges. They give you a refurbished unit for free if you are still within the 1 year warranty period. If not, it's a $140 charge. By the by, cussing is not allowed here. Reported.
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KAS3Y_JAM3Z

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#14 KAS3Y_JAM3Z
Member since 2006 • 1699 Posts
[QUOTE="Infinatey"][QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfo

wow.....such idiocy in this post, it's pathetic. I won't even retort to this.

hahahahaha, how? please, tell me. I'd really like to know. I'm not the one who is making up numbers and saying, oh it's probably 10% because I think so. I don't expect you to retort to this anyways, probably because the definition is to reply quickly and in a witty manor, I can't see you doing such things.
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Infinatey

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#15 Infinatey
Member since 2006 • 1059 Posts

Ok, so wikipedia might not be accurate......but I think the seattle times should suffice (look for the links I supplied).

It's well known that the numbers are well more than microsoft's said, and if you don't think that you are A) dumb, B) in denial, or C) bill gate's sex slave.

The XBOX 360 hasn't sold 12,000,000 yet.......it around 10-11 million by the way.

Go to the actual board decicated on this site....you'll probably see it's alot more than you make it out to be...

 

 

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Infinatey

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#16 Infinatey
Member since 2006 • 1059 Posts
And besides.........microsoft hasn't manned up enough to say the actual numbers, and there hasn't been a world-wide-must-take poll asking owners if they've had a console break down on them/how many.
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#17 DilutedDante
Member since 2004 • 1633 Posts

We don't know what ther failure rate is. You are making it up completely. Just because you say it, doesn't make it fact.

 2.5% is the average failure rate for electronic goods. If Microsoft is saying it is at 5%, then it's already at twice the rate. So why go pulling figures out of the air, when there is already a figure that can be criticised?

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KillaHalo2o9

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#18 KillaHalo2o9
Member since 2006 • 5305 Posts
Wow man maybe it is a good idea to wait for the 65NM CPU :)
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2largeadults

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#19 2largeadults
Member since 2007 • 1608 Posts
[QUOTE="KAS3Y_JAM3Z"][QUOTE="Infinatey"][QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfo

wow.....such idiocy in this post, it's pathetic. I won't even retort to this.

hahahahaha, how? please, tell me. I'd really like to know. I'm not the one who is making up numbers and saying, oh it's probably 10% because I think so. I don't expect you to retort to this anyways, probably because the definition is to reply quickly and in a witty manor, I can't see you doing such things.

http://forums.xbox.com/281/ShowForum.aspx /thread.
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shungokustasu

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#20 shungokustasu
Member since 2004 • 7190 Posts
Maybe if you blow inside the disk drive it will work?
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Infinatey

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#21 Infinatey
Member since 2006 • 1059 Posts
the only way I'd actually be able to prove that number was if microsoft either A) completely admitted it, or B) All XBOX live users had to take a short questionerre asking if they had a system break down on them, and how many. And the latter some people would obviously lie......so that's already inaccurate.
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#22 djestar
Member since 2005 • 480 Posts
My 360 broke down recently... It's not about being loyal it's all about the games and I think people should choose a console based on what games interest them and not based on whether or not it's Sony, Nintendo or Microsoft. Anyways here in Australia all electrical items by law have 12 month warranty and is the responsibility of the retailer. Therefore all I had to do was take my broken 360 down to the shops and got it exchanged for a new one. For the record i'm on my 3rd LOL! As long as the AAA & AA games keep coming and my 360 still has warranty... no complaints here :)
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killab2oo5

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#23 killab2oo5
Member since 2005 • 13621 Posts
I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfoKAS3Y_JAM3Z
Its hard to believe only 5% of 360's break,I only know of some people over xboxlive whos 360's never broken.Everyone I know in real life who has a 360(Around........6 or 7?8?)is on their 2nd one or more.My cousin has had to send in his 360 3 or 4 times now.Another thing,why does it take 14 days to send and receive my 360,theyre only in Texas,Im in Ga,but with sony it takes 5 days to ship and receive a PS3 or less,everytime.Microsoft told me it would take 10 days also.:|It took about 18 business days just to send and receive my AV cables,even though they said it would take 8.Everytime I called over and over the tech would say "Sorry,their was a mistake in the address."The shipping of a 360 isnt as simple as you want it to be,just a few facts.
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NuclearFreedom

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#24 NuclearFreedom
Member since 2006 • 1235 Posts
It will maybe tomorrow or next week or maybe next year or even in 10 years. It depends on how we see it and how other people see it. Till then, microsoft is safe
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2largeadults

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#25 2largeadults
Member since 2007 • 1608 Posts
[QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfokillab2oo5
Its hard to believe only 5% of 360's break,I only know of some people over xboxlive whos 360's never broken.Everyone I know in real life who has a 360(Around........6 or 7?8?)is on their 2nd one or more.My cousin has had to send in his 360 3 or 4 times now.Another thing,why does it take 14 days to send and receive my 360,theyre only in Texas,Im in Ga,but with sony it takes 5 days to ship and receive a PS3 or less,everytime.Microsoft told me it would take 10 days also.:|It took about 18 business days just to send and receive my AV cables,even though they said it would take 8.Everytime I called over and over the tech would say "Sorry,their was a mistake in the address."The shipping of a 360 isnt as simple as you want it to be,just a few facts.

It's a money issue. Faster shipping costs more for MS.
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twopic58

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#26 twopic58
Member since 2007 • 3710 Posts
Yeah i own a 360 for like 3 months now and it started scratching my discs. Now it's off in Texas (supposedley) getting fixed. I'm gonna stick with te 360 because the games that it has or is gonna have are the games i like. Microsoft should have changed the interior design. If you ever see the inside of a 360 you will see what i mean. The fan is tiny as hell.
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jrhawk42

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#27 jrhawk42
Member since 2003 • 12764 Posts

it never bothered sony.

All the talk about MS systems beign defected is pretty much BS.  Don't you all remember the same BS about it when the original xbox came out.

Sure some people have problems but if you go on XBL and ask how many people have returned their boxes or had problems you'll find it's actually alot lower than you think.  I sent a mass msg out on XBL and ask my 100 "friends" if they had any problems.  96% got the msg, but only 10 responded and 3 of those said they'd had problems but they 360 was fine now.  Now a fanboy would call that a 30% failure rate, but a wiser person would see that 4% would be the highest percentage possible of friends that didn't have their box working (or they also could of not played for a while).

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killab2oo5

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#28 killab2oo5
Member since 2005 • 13621 Posts
[QUOTE="killab2oo5"][QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfo2largeadults
Its hard to believe only 5% of 360's break,I only know of some people over xboxlive whos 360's never broken.Everyone I know in real life who has a 360(Around........6 or 7?8?)is on their 2nd one or more.My cousin has had to send in his 360 3 or 4 times now.Another thing,why does it take 14 days to send and receive my 360,theyre only in Texas,Im in Ga,but with sony it takes 5 days to ship and receive a PS3 or less,everytime.Microsoft told me it would take 10 days also.:|It took about 18 business days just to send and receive my AV cables,even though they said it would take 8.Everytime I called over and over the tech would say "Sorry,their was a mistake in the address."The shipping of a 360 isnt as simple as you want it to be,just a few facts.

It's a money issue. Faster shipping costs more for MS.

I took that into consideration,but seeing as MS has way more money than Sony,and is not in the same pickle as Sony,you would think they would do 5 day shipping also.Unless,you mean since their are more malfunctioning 360's than PS3's,it costs more money?
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2largeadults

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#29 2largeadults
Member since 2007 • 1608 Posts

it never bothered sony.

All the talk about MS systems beign defected is pretty much BS. Don't you all remember the same BS about it when the original xbox came out.

Sure some people have problems but if you go on XBL and ask how many people have returned their boxes or had problems you'll find it's actually alot lower than you think. I sent a mass msg out on XBL and ask my 100 "friends" if they had any problems. 96% got the msg, but only 10 responded and 3 of those said they'd had problems but they 360 was fine now. Now a fanboy would call that a 30% failure rate, but a wiser person would see that 4% would be the highest percentage possible of friends that didn't have their box working (or they also could of not played for a while).

jrhawk42
I would hate to be your math instructor. That is some messed up calculation. :P
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2largeadults

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#30 2largeadults
Member since 2007 • 1608 Posts
[QUOTE="2largeadults"][QUOTE="killab2oo5"][QUOTE="KAS3Y_JAM3Z"]I only read the first paragraph, and stopped when you gave your own percentage numbers, with no proof, or reason, or anything. And 5% of 12 million is 0.6. hahahahaha, so even if there is a "problem" it's very very few people who are getting that problem. and who cares, all they have to do is call up MS and they ship them either a new 360, or a refurbished one. you fail. really, really bad. gtfokillab2oo5
Its hard to believe only 5% of 360's break,I only know of some people over xboxlive whos 360's never broken.Everyone I know in real life who has a 360(Around........6 or 7?8?)is on their 2nd one or more.My cousin has had to send in his 360 3 or 4 times now.Another thing,why does it take 14 days to send and receive my 360,theyre only in Texas,Im in Ga,but with sony it takes 5 days to ship and receive a PS3 or less,everytime.Microsoft told me it would take 10 days also.:|It took about 18 business days just to send and receive my AV cables,even though they said it would take 8.Everytime I called over and over the tech would say "Sorry,their was a mistake in the address."The shipping of a 360 isnt as simple as you want it to be,just a few facts.

It's a money issue. Faster shipping costs more for MS.

I took that into consideration,but seeing as MS has way more money than Sony,and is not in the same pickle as Sony,you would think they would do 5 day shipping also.Unless,you mean since their are more malfunctioning 360's than PS3's,it costs more money?

I meant shipping faster in general is expensive and I don't think MS planned on having this many hardware failures. Budgeting for shipping returns might have been set lower than what's necessary to pay for 5 day shipping. This is just a guess. I don't work for MS so to be honest, I have no clue. It could be sheer laziness on the part of MS techs. :P
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KageMonkey

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#31 KageMonkey
Member since 2003 • 660 Posts
Poor quality and shoddy engineering should be expected of Microsoft. Look at their Operating Systems and software. Windows 95 and 98 crashed constantly. Internet Explorer is known to have the most vulnerabilities and security issues. As Microsoft gain more market share and start tying users to their monopolies through things like Windows Live, be certain that they will cut back on Research and Development to recoupe all the lost capital once they gain a monopoly in the console business. Things are going to get worst the more you support Microsoft. So, if you are a consumer, STOP buying Microsoft products.