So my 360 had the red rings of death 2 weeks before christmas and I sent it in got it back and now the CD drive is broken. So I call tech support to get it sent back in and ive been on hold for over 2 hours and 30 minutes. Now this is just ridiculous. Worst part is you have to listen to this indian crap music while you wait. 2 hours is just plain ridiculous. Microsoft you suck at customer service. I love microsoft and have been a big fanboy but after all this im just pissed big time.