360 gamertag problem cannot connect to xbox live

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megamaster32

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#1 megamaster32
Member since 2008 • 283 Posts

Ok I just discoverd this today they said my accouont is suspended due to a problem with your payment option change your payment option in account management or update your cureent profile information can anyone help me with this problem? i still have my gamertag etc just cant connect to xbox live. I guess no one will help me:(

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seventy5cent832

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#2 seventy5cent832
Member since 2007 • 1057 Posts
did u use a credit card when u first got it??? u may need 2 reenter the information
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megamaster32

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#3 megamaster32
Member since 2008 • 283 Posts
Yeh i used the credit card I think it probably expired I dont know if i should call xbox to fix the problem I cant go to account management cause im not signed in.
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infinity475

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#4 infinity475
Member since 2006 • 1172 Posts
same thing happened to me, just call MS and there renew your account for you.