A problem: help is needed

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milb78

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#1 milb78
Member since 2005 • 25 Posts
I just got my elite and hook it up to my broadband. But when I download a movie off the video marketplace and after a while, it stopped for no apparent reason, could someone please tell me why?
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BikerPunk

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#2 BikerPunk
Member since 2005 • 966 Posts

I just got my elite and hook it up to my broadband. But when I download a movie off the video marketplace and after a while, it stopped for no apparent reason, could someone please tell me why? milb78

OMGZ you broke the internet.....

in all seriousness now, can you still connect online with XBL?

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limpbizkit818

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#3 limpbizkit818
Member since 2004 • 15044 Posts
Did you start playing a game?
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milb78

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#4 milb78
Member since 2005 • 25 Posts
I meant that every time after a video is downloaded from the video marketplace, the download stopped for no apparent reason.
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BikerPunk

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#5 BikerPunk
Member since 2005 • 966 Posts
this is why i asked, theres this little thing people call trouble shooting. maybe your system is having some issues itself, if your online playing is effected as well. There really is no other reason to have a DL stop unless your systems messed up, the file is not being shared, etc. theres lots of reasons.
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milb78

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#6 milb78
Member since 2005 • 25 Posts
My online play is not affected. Games and demos are being downloaded. But why not movies can't be downloaded. What you do suggest I do? Clear the Cache?
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BikerPunk

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#7 BikerPunk
Member since 2005 • 966 Posts

My online play is not affected. Games and demos are being downloaded. But why not movies can't be downloaded. What you do suggest I do? Clear the Cache?milb78

if its all movies, i would make a phone call to the help line, and ask wtf is going on. If its a particular movie, maybe somethings screwed with that file or something. Regardless i would make the call, and get them to look at it.

If everything else is working but that, then its a screw up on thier end, not on yours.

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milb78

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#8 milb78
Member since 2005 • 25 Posts
I tried to download another movie and didn't work. I will either email microsoft or call the help line, like you said.
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#9 BikerPunk
Member since 2005 • 966 Posts
maybe thier server is under maintenance or something, who knows. hope it works out man, let me know.
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deactivated-5a0d077de4037

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#10 deactivated-5a0d077de4037
Member since 2004 • 387 Posts
yes best thing to do is call 1800-my-xbox and ask them wtf is going on