I had a question about the Best Buy Product Replacement Plan (PRP)? I bought a Halo Edition today with the extended warranty, I told the cashier I wanted the Product Replacement Plan and he said ok. So I paid $60 for it. When I got home I noticed it said on the receipt: PSP #. I'm wondering if I got the Product Service Plan instead of the Replacement Plan? I also noticed on Best Buy's website it says under the Product Replacement Plan that you have to file a claim and send the unit it away and then they will send you a gift card for what paid for it.....instead of just taking it the store and them swapping you out for a new one. I wonder if anybody has had any problems with their Replacement Plan and had to send it away rather than just swap it out at your nearest store?
It's usually a 90 day exchange policy, after that you deal directly with Microsoft. I work there, the only thing it does after the 90 days is cover you for all other issues and the RROD.
I don't think you have to deal directly with Microsoft if you have the Product Replacement Plan. It goes in a effect right away. Otherwise what is the point of have the replacement warranty, if you have to deal with Microsoft after the first 90 days and use Microsoft's warranty by sending it in and getting it fixed or a refirbushed one.
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