I tend to avoid Best Buy at all costs after I've had a number of bad experiences there. First one came when I went in to buy my Xbox 360 Arcade, I found the guy in the game section and pointed up at the stack of 360's that I couldn't reach and asked him to get one down for me. The guy looks at me and then to the consoles and says "Sorry we're all sold out" then laughs and kinda high fives his buddy standing there like he just pulled a fast one on me. Standing there completely blown away by this level of stupidity I point to it and tell him to get it down for me, after still trying to convince me they are sold out he finally gives up and brings me the 360 trying to act like he had me going.
Second time I had a run in at Best Buy was when I was trying to buy the new Day of the Dead, I go into the store and can't seem to find it, ask a person in the store and they take me to a computer to check the store's inventory. After like 5 minutes of standing there and him staring at the same screen he tells me they don't have it, I glace at the screen and see they are supposed to have like 20 copies and ask about it. He dismisses me and turns to walk off as a guy that was standing right behind (whom I couldn't see cause the other guy that was "helping" me was blocking my view) is stocking the shelf with the 20 copies I just saw on the computer.
Third one came during black Friday when I came into the store with my brother in law after waiting outside till nearly 5:45 am because someone thought it would be a great idea to only let 50 people into the store at a time and it wouldn't jam everything up, nevermind the fact that they combined the Geek Squad and check out line into one long ass line that ran all over the store and blocked off nearly everything. Anyways I come inside and I'm looking for the 19 in flat screen LCD Samsung monitor for $129.99, can't seem to find it and I figure they are out but once again I ask someone that works there. Now stupidly I said I was looking for the Toshiba monitor but I pointed to the Samsung one in the ad I had in my hands. The guy stands there for like a minute not saying anything and just staring blankly at the ad I'm holding and at the monitor I'm still pointing to. Finally he says they don't have a Toshiba one and I correct myself and tell him I meant Samsung (my brother in law was looking for a Toshiba laptop and I was trying to keep that in mind, hence why I got mixed up) and once again I state I want the 19 in flat screen lcd Samsung monitor from the ad that is $129.99, I get another minute of blank stares before he finally leads me around for awhile before handing me a box. Now I join my brother in law waiting in the Geek Squad/Check out line and we wait for nearly an hour and a half. Along the way we have 4 employees ask us if we needed anything from the Geek Squad line and we told them yes and showed them what we wanted and were told that we could get it once we reached the front. Now about 10 feet from the front of the line this female employee is worming her way back through the line and stops and asks us if she can help us find anything.... after we've been in line for over an hour. So we finally get to the front and are asked again what we want, my brother in law tells them and they say they can't sell it to us because they gave out vouchers for it and that they would release the item at noon (it was after 7 at this point). Now I can understand the voucher thing however nothing was said about that in the ad other than that vouchers would be given out for certain door buster sales but didn't say which ones. Now here is the icing on the cake, that monitor I had this entire time was wrong one! Yes it was Samsung 19 in flat screen LCD monitor but it was wrong model number.
Thankifully though they had one monitor left and a woman behind us had a voucher for the laptop we wanted and she gave it to us for nothing. We got what we wanted but after all that I'm not really interested in giving any best buy anywhere my business. Also bare in mind these are all different Best Buys all over northern California.
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