Cant get microsoft points

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existingfear47

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#1 existingfear47
Member since 2008 • 66 Posts

alright, so on wednesday, 9/24, i bought 1600 MSP at a store. i waited until the next day to enter the code. My 360 recognized they were 1600 MSP. Then there were 2 options - Redeem or Cancel. Obviously, i clicked redeem. (1) Then it said there was a system error. (2) I tried it again 10 minutes later and it said it was an invalid code. This was repeated again the next day. And part 1 happened after it was repeated. Anything wrong?

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PlasmaBeam44

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#2 PlasmaBeam44
Member since 2007 • 9052 Posts
Have you tried buying anything form the marketplace? If it says you don't have any points then I would call MicroSoft support. They'll give you another code. Just have the one you used on hand because they'll need to know that you actually bought a card that didn't work.
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existingfear47

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#3 existingfear47
Member since 2008 • 66 Posts
also, people, just a guess, is it because i havent been able to sign into messenger for the last 2 or 3 weeks?
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SOLID_SNAKE_LEO

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#4 SOLID_SNAKE_LEO
Member since 2003 • 1271 Posts
Check that your address info is filled in because I once had a problem redeeming a code and that was the problem.