Confused about Repair

So I just wanted to check on my repair and what do you know it...it says no pending repair. I was surprised because that means they fixed it or just sent me back another one. Thing is....My serial Number isnt new and I just got off the phone MS Support and the india Guy named jane told me to call back 10-12 buiness days. Im confused.

IS the website still broke or what?

Thanks

and I know you guys get this topic alot but I figured I just ask anyways.

Im not some 12 year old kid being impatient, I just wanna know whats going on.

Ah so you have that problem as well.....maybe its just the website.siletsteve24

It took like a week to update it so im sure thats not the problem if it is one.