I don't have a 360 myself (mine should be hitting the mail soon. Got a really good deal from Microsoft on one) but I work at GameStop. Out of all the game systems out in the two years I've worked there, new 360's are the most exchanged (the runner up are old model used PS2). Now, I really don't know if its user error or manufactoring error (I think its a healthy mix of both), but I see alot.
To top that off, we have had alot recently. However, in these cases, I'll attribute that to the fact that most 360 shipments have been ones that have to have been sitting in the warehouse for months (they are in the old boxes, and when I checked the manufacturing date, were from August).
I suspect the main problem is that its overpowered for such a small box, and should be treated like a computer, not like the game systems we are use too.
For full disclosure purposes, I own a PS3 and Wii. I only turn on my Wii every Monday to see whats on the VC, and I play my PS3 every few days at almost 3 hours at a time (I don't know why, but Godfather on it is addictive. If you haven't played it, rent it for 360. You might be surprised). While the PS3 doesn't get as loud as the 360, it sure does get hot.
For example, their is a glitch in the Motorstorm demo on PS3 demo units that cause it to lock up (if you believe one thing in this post, believe that the home demo and game do not do this) which if you see PS3s in stores locked up, check the screen. Odds are you will see it on Motorstorm. To reset it, you have to open the case to get to the system. Its like a oven inside.
On the flip side, the store I worked at the 360 launch actually went threw three demo 360s in the first six months.
This time around, Microsoft has built the system that will break the most (so far). Does that matter overall? No. I've heard Microsoft has very good customer service when it comes to exchanges (as opposed to what I hear is very difficult with Sony).Â
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