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Bulova

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#1 Bulova
Member since 2003 • 1237 Posts
When I turned on my 360 this morning, I got one flashing red light (the bottom right of the ring) and the error E 74. Anyone know what this means or how to fix it? I'm out of warranty and don't want to send it to MS when it's their screw up to begin with. It's ridiculous to have to pay another $200 to fix it ($168 CDN repair cost plus shipping).
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adams_73717

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#2 adams_73717
Member since 2004 • 1660 Posts
I would check your a/v cable. it could be bad or it could be that you 360 is starting to quit on you. i would call M$ about it. thats what my friend ended up having to do
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Mikerules868

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#3 Mikerules868
Member since 2004 • 2153 Posts

E74: AV cable error... There is a problem with the AV cable, try using a different AV cable. (this could also be a problem with the internal AV encoder chip)

So check your cables, or try / get a new one.

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Bulova

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#4 Bulova
Member since 2003 • 1237 Posts

How do I try another AV cable? The cables are specifically made for the 360. And what do you mean check the AV cables? Check what specifically? They are plugged in...I've tried unplugging and replugging them in and it hasn't helped.

I called MS and they said to send it in for repairs which will cost $168 plus shipping.

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Mikerules868

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#5 Mikerules868
Member since 2004 • 2153 Posts
no, i mean try another AV cord, 360 Av cords. Go to EB or something and get new ones. Dont call Microsoft so quickly.
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Bulova

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#6 Bulova
Member since 2003 • 1237 Posts
So i need to get new cables? What if it isn't the problem? Then I've bought cables I can't return
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Bulova

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#7 Bulova
Member since 2003 • 1237 Posts
Well I bought new AV cables, and I am still having the E74 error come up with the one red light. Does this mean it's the AV encoder chip and I will now need to send my console to microsoft for repairs?
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Bulova

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#8 Bulova
Member since 2003 • 1237 Posts

bump

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Rick_Moni

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#9 Rick_Moni
Member since 2005 • 263 Posts
Take your hard drive out and then start your console and see if it does it ok. If it starts without showing you the error message, then turn it off attach your hard drive again and then turn it on again, that might help you too.
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Bulova

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#10 Bulova
Member since 2003 • 1237 Posts

Take your hard drive out and then start your console and see if it does it ok. If it starts without showing you the error message, then turn it off attach your hard drive again and then turn it on again, that might help you too.Rick_Moni

Tried that, it didn't help.

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Metallicadam379

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#11 Metallicadam379
Member since 2004 • 795 Posts
better start plan B then. Call microsoft. It isn't as painful as you might think. When I got the 3 red lights on mine, I was dreading that call(I hate talking on the phone), but it isn't that bad and you get your 360 back within 2 weeks.
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AimWIRED

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#12 AimWIRED
Member since 2007 • 109 Posts
same thing happened to me , except i bought new vga cables and it was fixed 
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Bulova

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#13 Bulova
Member since 2003 • 1237 Posts

better start plan B then. Call microsoft. It isn't as painful as you might think. When I got the 3 red lights on mine, I was dreading that call(I hate talking on the phone), but it isn't that bad and you get your 360 back within 2 weeks.Metallicadam379

I already called microsoft before I even made this post. They said it will cost $168 CDN plus shipping to repair it. I never dreaded calling them, I just think that it is stupid to have to pay almost $200 to fix it just over a year later when the system cost me $500. The failure is due to microsoft's faulty hardware and I shouldn't have to pay them to fix their own mistake. If I had done something to cause it, I would have no problem paying to fix it since it was my fault, but it isn't.

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Bulova

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#14 Bulova
Member since 2003 • 1237 Posts

same thing happened to me , except i bought new vga cables and it was fixed AimWIRED

My tv doesn't support VGA.

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slayer85

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#15 slayer85
Member since 2006 • 926 Posts
i wonder if yo8u could take it to EB and request a refurbishment for it? i dont know how much it would cost of if they would even do it, but i dunno, just throwing an idea out
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Bulova

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#16 Bulova
Member since 2003 • 1237 Posts

i wonder if yo8u could take it to EB and request a refurbishment for it? i dont know how much it would cost of if they would even do it, but i dunno, just throwing an idea outslayer85

You mean ask them to replace the system with a refurbished one? Or get mine refurbished?

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slayer85

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#17 slayer85
Member since 2006 • 926 Posts
get yours refurbed
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Bulova

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#18 Bulova
Member since 2003 • 1237 Posts

Great news everybody! I just called xbox support to complain to them because I found articles all over the web that any console manufactured before January 1st 2006 was eligible for a free "out of warranty" repair. So I called them and requested this as I had purchased a launch console that was manufactured in October 2005. The guy said that the "promotion" had expired in February, but when he pulled up my account, it says that I am still within warranty. When I called the other day (Saturday) the woman I spoke with said I was not in warranty and would have to pay...

I had sent them an email this morning saying I would rather spend the money it would cost to repair my 360 on a Nintendo Wii...I wonder if that did anything....

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Longman27

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#19 Longman27
Member since 2006 • 706 Posts
crap i have the same problem and I've already called Microsoft and the box should be getting here today. It could just be the cables? Now i don't know what to do cause if its the cables I just need to go get them but if its not then I'm gonna be buying cables i don't need. Does microsoft send calbes with the new one?
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WillT12345

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#20 WillT12345
Member since 2004 • 3123 Posts
crap i have the same problem and I've already called Microsoft and the box should be getting here today. It could just be the cables? Now i don't know what to do cause if its the cables I just need to go get them but if its not then I'm gonna be buying cables i don't need. Does microsoft send calbes with the new one?Longman27
Know anyone near you with a 360, just swap em to test.
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Bulova

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#21 Bulova
Member since 2003 • 1237 Posts

crap i have the same problem and I've already called Microsoft and the box should be getting here today. It could just be the cables? Now i don't know what to do cause if its the cables I just need to go get them but if its not then I'm gonna be buying cables i don't need. Does microsoft send calbes with the new one?Longman27

I bought new cables from EB for $20 (mad catz brand) and it didn't help. But EB said when I bought them that they will take them back opened, but only for store credit.

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Longman27

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#22 Longman27
Member since 2006 • 706 Posts
o ok thanks for the help
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eddie_877

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#23 eddie_877
Member since 2007 • 25 Posts
Did you get your console working?, if yes how did you get it working as I have the same problem with e74.
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californiascene

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#24 californiascene
Member since 2007 • 25 Posts
i got the same message. did you have an elite?? i want to know if elites have the same problem with this e74 thing.
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drewdogg58

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#25 drewdogg58
Member since 2008 • 25 Posts

i have the premium, bought the "august 2006" (when it was manufactured [as it says on the disk drive inside]) so i got the e74 too, but it went away the first time so i thought everything was okay, but no today the stupid box got the e74 once again just from restarting it minutes after it worked, but i opened up my xbox and put the whisper fans in so nothing would go wrong again (and modded the case) so if anyone knows how to fix this with a voided xbox since its opened up plz reply me

andrew

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KittensWithBeer

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#26 KittensWithBeer
Member since 2007 • 782 Posts

Same thing happened to me and about 5 friends last month. Just do the walmart swap and it'll be fine.

Incase you don't know what that is, you buy a new 360, put the old one it its package, and take it back asking for a refund because it won't work. I've done it 3 times and it always works :)

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KittensWithBeer

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#27 KittensWithBeer
Member since 2007 • 782 Posts

E74: AV cable error... There is a problem with the AV cable, try using a different AV cable. (this could also be a problem with the internal AV encoder chip)

So check your cables, or try / get a new one.

Mikerules868

Actually, it's an AV cable or GPU failure.

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DaKidLiLJ

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#28 DaKidLiLJ
Member since 2007 • 842 Posts
I had that problem...mines was related to having water fall inside...(dog pissed on mines...tried 2 clean it off with a really wet rag...forgot to rinse it a little more) i tried everything...heating the inside up nothing worked...so i sent it in...
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k2theswiss

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#29 k2theswiss
Member since 2007 • 16599 Posts
even your 3 year warranty is out? rrod because you can over heat it and fry it so un can get it replaced free
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k2theswiss

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#30 k2theswiss
Member since 2007 • 16599 Posts

Same thing happened to me and about 5 friends last month. Just do the walmart swap and it'll be fine.

Incase you don't know what that is, you buy a new 360, put the old one it its package, and take it back asking for a refund because it won't work. I've done it 3 times and it always works :)

KittensWithBeer

i had video chip got scewed in june lol

but that will only work at some stores because with alot store with electronices there 30 day warrtys are are pretty stright forward by swapiong it out because u opened the box. ya ya even if u did that have 2 xboxs sell one on ebay lol ppl pay cost u less then 169 bucks

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sayhi2stupid

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#31 sayhi2stupid
Member since 2008 • 25 Posts
Same thing happened to me about 3 hours ago. I had a friend over and had him bring his cables over and we tried them out. Unfortunatley that did not work out. I tried taking out the hard drive, didnt work, leaving everything out for 30 min, didnt work. I am so pissed off. I had to call microsoft and luckly i was still inside the 1 year warrenty. So i have to wait 2 to 3 weeks to get it back :(.
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white_sox

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#32 white_sox
Member since 2006 • 17442 Posts
If you call MS, do not tell them that you have the E74 error or they will make you pay. Tell them you have 3 red rings, and then send it into them. E74 can mean many things, unfortunately it can mean hardware failure just like 3 rings, but you would stilll have to pay. Mine's currently in repair for E74.
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tory001

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#33 tory001
Member since 2007 • 25 Posts

WTH - guys - why are people recommending 'walmart' repair. Talk about cheating / lying / morally bankrupt.

Telling MS its 3 red lights instead of 1 seems lame too - I think they will pay for it if they should pay for it either way.

I just got this thing (E74)- called MS - first time they had me un plug everything and then re-plug and it came up ok. Then later when I started playing force unleashed again in a little bit the image was all grainy again.

I called MS a second time (as they had asked me to do if it happened again) and they had me try a second cable.

This did not stop the red blinking light for my xbox, and so they are sending me a shipping label to send it in for repair. Yes I am under warentee partially because of the extended warentee they gave everyone, and I also bought the extended warentee for both my 360's.

Im not sure how impressed I am with the hardware reliability, but I do know I use my 360s ALOT, and that support and replacement has been good - I am very happy with the service.

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chaoscougar1

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#35 chaoscougar1
Member since 2005 • 37603 Posts

Same thing happened to me and about 5 friends last month. Just do the walmart swap and it'll be fine.

Incase you don't know what that is, you buy a new 360, put the old one it its package, and take it back asking for a refund because it won't work. I've done it 3 times and it always works :)

KittensWithBeer

hooray for dishonesty...wait no, thats stealing

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nclong

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#36 nclong
Member since 2003 • 25 Posts
I had the same problem and fixed it! Look it up on youtube. Not that difficult. I have no electronics training and I was able to do it. Good luck!
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keldonson

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#37 keldonson
Member since 2004 • 80 Posts
My E-74 error was a bad video card. They replaced mine for free.
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tjroune

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#38 tjroune
Member since 2008 • 25 Posts
After sending in your xbox 360 with the E74 error and getting back (for any of you that have gone through that), has it ever had the same error again? I mean is it something that is a permenant fix?..like something Microsoft should done correctly the first time?
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BaconB1ts123

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#39 BaconB1ts123
Member since 2006 • 1294 Posts

[QUOTE="Bulova"]When I turned on my 360 this morning, I got one flashing red light (the bottom right of the ring) and the error E 74. Anyone know what this means or how to fix it? I'm out of warranty and don't want to send it to MS when it's their screw up to begin with. It's ridiculous to have to pay another $200 to fix it ($168 CDN repair cost plus shipping).BaconB1ts123

Your price is all wrong. It is $122 Canadian plus tax. Shipping is included and they come to your door. It is still too much for that errror but who would pay $200 when the new 60 gig pro is $299?

I was going to say the same thing. Mine was like $130 canadian and included shipping. A new arcade is $199 canadian and comes with a wireless congtroller, 2 games and 5 arcade games. I should have just got one of those since I could have got HDMI.

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Knubbz360

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#40 Knubbz360
Member since 2007 • 470 Posts
I got the same message too, and unfortunately I think your 360 is pretty much dead. Mine had a video card failure so I'm assuming you had the same thing. I don't think you have any other option other than to call for the coffin.
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LooseChangepor

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#41 LooseChangepor
Member since 2006 • 329 Posts
so what wal mart is an evil anti union coperation who break every labor law so good. Im for it. Also putting out products knowing they are faulty is a litle dis honest as well. i got e74 im gonna go out and try this.
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yonaswii08

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#42 yonaswii08
Member since 2007 • 796 Posts
Towel Trick will fix your xbox360 E74. It helped mine!