Gamestop sold me a new copy of dead island as pre-owned

I asked for a used copy of dead island non goty, and he gave me a sealed copy and said something about a policy. When I left i noticed the bottom of the case was smashed, but I opened it anyways and the green plastic bits fell apart. Can I still return the game? I'm thinking they wouldn't sell it on the shelves as new because of the defect, but maybe now I don't have proof of the new game being used if I want a full refund. My receipt doesn't say Dead island USED (should it have).

No the game was shrink wrapped and still had it's seal. the bottom of the case was smashed. And the game disc is in perfect condition. I think they gave me a new copy because of the defect because they wouldn't sell it new, which is better than used but I don't know if I can get a refund.

Yeah, GameStop are the biggest con artists ever. Stay away!

Recap: you went to buy the game used and for the same price they gave you a new copy instead. The disc is in perfect condition. Yet you want a refund bcause... the condition of the DVD case is not to your liking?

Is there something I'm missing here?

The case does not determine if the game was new or used. DVDs, games, etc, all have damaged cases from time to time. Whatever condition is listed on the receipt is what return policy you're bound to.

I don't buy from them anymore. Once I ordered a new game, paid the full price and it came pre-owned. It came sealed but the game was brutally used. It was scratched all over and you can see the dics was cleaned in an attempt to make it look 'new'. Soulreavercross

Stuff like this is why I almost exclusively use Amazon now, until I have a bad experience I guess. its pretty awesome when you have Prime too. Last time I went to GameStop I bought a new copy of Halo Reach. It was still in factory sealed but it looked like someone tossed it across the parking lot and let it slide all over the concrete. Even when I unwrapped it the case was scratched pretty significantly on the front. I've not bought a game at GameStop since and plan to never buy another game there again if I absolutely don't have to.

Recap: you went to buy the game used and for the same price they gave you a new copy instead. The disc is in perfect condition. Yet you want a refund bcause... the condition of the DVD case is not to your liking?

Is there something I'm missing here?

sir_lancelot_b

Same here. TC.....why do you want to return a new copy for used?

[QUOTE="Soulreavercross"]I don't buy from them anymore. Once I ordered a new game, paid the full price and it came pre-owned. It came sealed but the game was brutally used. It was scratched all over and you can see the dics was cleaned in an attempt to make it look 'new'. Blicen

Stuff like this is why I almost exclusively use Amazon now, until I have a bad experience I guess. its pretty awesome when you have Prime too. Last time I went to GameStop I bought a new copy of Halo Reach. It was still in factory sealed but it looked like someone tossed it across the parking lot and let it slide all over the concrete. Even when I unwrapped it the case was scratched pretty significantly on the front. I've not bought a game at GameStop since and plan to never buy another game there again if I absolutely don't have to.

Gamestop really isn't that bad... it's the same as any other retailer if you ask me.

Sometimes the used game deals are pretty good. Just don't trade in... obviously the trade values are low.

Important note: If you buy a used game, you have 7 days to try it, and you can return it. It's a part of the policy. Even if you beat it, you can just return it. Thats a great perk.

Recap: you went to buy the game used and for the same price they gave you a new copy instead. The disc is in perfect condition. Yet you want a refund bcause... the condition of the DVD case is not to your liking?

Is there something I'm missing here?

sir_lancelot_b