Got burned by Gamestop... Again!

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rwoot

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#1 rwoot
Member since 2002 • 356 Posts
I don't know about you guys but it annoys the piss out of me when I feel I have wasted my time for no good reason. So Gamestop/EB Games and I have a history which starts with $17 worth of trade in credit disappearing and no manager assistance, thus I am out $17 worth of traded in game credit.... Long story. Anyhow, I made the mistake of thinking that a modern company like Gamestop would have a real time inventory tracking software package that can update the website. I check the website for in store availability for The Darknessand it says my local store has plenty like 5+ copies in stock. Cool, now if it said it had like 1 or 2 copies I would have called ahead but I am thinking they got plenty no worries. So I drive 15 minutes to the mall where the EB store is. I look at the wall and no luck, so i think maybe they have it in the new release case behind the counter. Well no luck there either. The guy behind the counter I talk to informs me that they have a bunch of copies but they are for pre-orders, OK great this isn't Halo 3 for God's sake. Your website says you have a bunch of copies available, I drive to your store to find out they are already reserved, say what? I know my buddy behind the counter is basically a minimum wage earner who works at this store for the discount more than anything so I don't fire him up too much but damn it annoys me when I waste my time like this. Maybe it is just me but if the small retail establishment I work for can afford software that keeps up to the minute inventory on our website why can't a huge nation wide chain spend a bit of coin and get a system that omits products that are unavailable because they have been reserved.
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JDUB_x

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#2 JDUB_x
Member since 2003 • 2828 Posts

You can never trust anything but Calling a retailer to check availability.

And Gamestop hardly ever gets enough copies of a game to cover anything over the preorders.

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joshuarocker

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#3 joshuarocker
Member since 2006 • 603 Posts

That sucks.I don't evergo by their website anymore sincealmost the same thing happened to me. I only live 2 mintes from a gamestop so it wasn't a huge deal when they didn't have a copy. I didn't realize the darkness was going to be such a hot property though. I wasn't going to buy it, but i'm rethinking that after all the great reviews have been coming out.

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rwoot

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#4 rwoot
Member since 2002 • 356 Posts
Yeah, I was not super annoyed that I couldn't get the game as I was that I wasted my time. I am sure the game would be cool but I have not been waiting for months for this game to come out, otherwise I would have "pre-ordered" it. It looks lik it might be worth picking up though.
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club-sandwich

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#6 club-sandwich
Member since 2007 • 8399 Posts
smile like you gamercard....come on you know you want to :D
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JDUB_x

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#7 JDUB_x
Member since 2003 • 2828 Posts

Is Gamestop you guys only option?

I recomend Best Buy. I have had nothing but good experiences at Best Buy with games. If you go Release day, they are usually never out of stock.

The place to avoid is Circuit City, they have the worst Game department in the Business. Only when CC sells a game for $10 cheaper should you ever shop there.

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JDUB_x

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#8 JDUB_x
Member since 2003 • 2828 Posts

smile like you gamercard....come on you know you want to :Dclub-sandwich

Like Alba much? :o

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1_Hit_Killer

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#9 1_Hit_Killer
Member since 2006 • 2458 Posts

Is Gamestop you guys only option?

I recomend Best Buy. I have had nothing but good experiences at Best Buy with games. If you go Release day, they are usually never out of stock.

The place to avoid is Circuit City, they have the worst Game department in the Business. Only when CC sells a game for $10 cheaper should you ever shop there.

JDUB_x
Actually they're finally gonna open the first Best Buy AND Circuit City here so I'm pretty happy with that since I can now go to other places for my gaming needs and not have to depend on stuipid EB or Gamestop.
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rwoot

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#10 rwoot
Member since 2002 • 356 Posts

Is Gamestop you guys only option?

I recomend Best Buy. I have had nothing but good experiences at Best Buy with games. If you go Release day, they are usually never out of stock.

The place to avoid is Circuit City, they have the worst Game department in the Business. Only when CC sells a game for $10 cheaper should you ever shop there.

JDUB_x

Funny you should mention that because I left the mall and drove across to Best Buy just in time to see them close the metal gate for closing, I thought they were open until 10 every day but it is just Friday and Saturday. Went upstairs to Target but they had no copies to be found, probaly in a box in the back room and have yet to be put out for sale.

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club-sandwich

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#11 club-sandwich
Member since 2007 • 8399 Posts

[QUOTE="club-sandwich"]smile like you gamercard....come on you know you want to :DJDUB_x

Like Alba much? :o

yes :o
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rwoot

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#12 rwoot
Member since 2002 • 356 Posts
She's tasty but come on man Eva Mendes puts her to shame.
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JDUB_x

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#13 JDUB_x
Member since 2003 • 2828 Posts
[QUOTE="JDUB_x"]

Is Gamestop you guys only option?

I recomend Best Buy. I have had nothing but good experiences at Best Buy with games. If you go Release day, they are usually never out of stock.

The place to avoid is Circuit City, they have the worst Game department in the Business. Only when CC sells a game for $10 cheaper should you ever shop there.

rwoot

Funny you should mention that because I left the mall and drove across to Best Buy just in time to see them close the metal gate for closing, I thought they were open until 10 every day but it is just Friday and Saturday. Went upstairs to Target but they had no copies to be found, probaly in a box in the back room and have yet to be put out for sale.

Target is also really really bad for Games, except when they put things on clearance.

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rwoot

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#14 rwoot
Member since 2002 • 356 Posts
Well at 9:20 that was pretty much my last hope, needless to say I am not playing The Darkness tonight. :)
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JDUB_x

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#15 JDUB_x
Member since 2003 • 2828 Posts

Well at 9:20 that was pretty much my last hope, needless to say I am not playing The Darkness tonight. :)rwoot

No Walmarts?

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club-sandwich

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#16 club-sandwich
Member since 2007 • 8399 Posts
She's tasty but come on man Eva Mendes puts her to shame.rwoot
:o :o :o :o :o :o :o :o :o omfg omfg omfg oooooooohhhhhhhhhhhhhh :o no way no way in hell aaaaaaaarrrrrrrrghhh :x *explodes*
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rwoot

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#17 rwoot
Member since 2002 • 356 Posts

[QUOTE="rwoot"]Well at 9:20 that was pretty much my last hope, needless to say I am not playing The Darkness tonight. :)JDUB_x

No Walmarts?

Walmart is way out of my area, Seattle is devoid of Walmart until you hit the less savory suburbs.

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JDUB_x

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#18 JDUB_x
Member since 2003 • 2828 Posts
[QUOTE="JDUB_x"]

[QUOTE="rwoot"]Well at 9:20 that was pretty much my last hope, needless to say I am not playing The Darkness tonight. :)rwoot

No Walmarts?

Walmart is way out of my area, Seattle is devoid of Walmart until you hit the less savory suburbs.

Yeah, especially at that time of night

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darkagent0019

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#19 darkagent0019
Member since 2005 • 224 Posts

Maybe you should reserve a game you want next time? You reserve, you are guaranteed a copy. If you don't plan to get it anymore, cancel the preorder.

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rwoot

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#20 rwoot
Member since 2002 • 356 Posts
Eh, not that worried about playing that game. More annoyed about wasting my time because of their website giving misinformation. I reserve games I am truely worried about getting on day one.
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JDUB_x

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#21 JDUB_x
Member since 2003 • 2828 Posts

Maybe you should reserve a game you want next time? You reserve, you are guaranteed a copy. If you don't plan to get it anymore, cancel the preorder.

darkagent0019

That does not change the fact that Gamestop screws people over by only ordering enough copies to cover preorders. If a game has a lot of preorders there is a good chance that a lot people will want to buy it. Gamestop does this on purpose to get people scared that they need to pre order games to get them, and that is just plain wrong.

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darkagent0019

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#22 darkagent0019
Member since 2005 • 224 Posts
[QUOTE="darkagent0019"]

Maybe you should reserve a game you want next time? You reserve, you are guaranteed a copy. If you don't plan to get it anymore, cancel the preorder.

JDUB_x

That does not change the fact that Gamestop screws people over by only ordering enough copies to cover preorders. If a game has a lot of preorders there is a good chance that a lot people will want to buy it. Gamestop does this on purpose to get people scared that they need to pre order games to get them, and that is just plain wrong.

Most GameStop/EBs are hole-in-the-walls. They won't get huge quantities unless it was to cover preorders.

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Sokkratez

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#23 Sokkratez
Member since 2004 • 574 Posts
I didn't read your wall of text, but, be like me and just don't go to those stores. I don't buy EB/GameStop and I don't buy EA, because I have standards. There are alternatives, I wish the gaming community would wake up and realize it.
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rwoot

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#24 rwoot
Member since 2002 • 356 Posts

I didn't read your wall of text, but, be like me and just don't go to those stores. I don't buy EB/GameStop and I don't buy EA, because I have standards. There are alternatives, I wish the gaming community would wake up and realize it.Sokkratez

I wish the gaming community would develop an attention span that could allow them to read a "wall" of text without making retarded comments. Obviously you don't have much to do if you are trolling a game forum so please spare me the details of the alternatives if you can't take 30 seconds to read the post.

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JDUB_x

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#25 JDUB_x
Member since 2003 • 2828 Posts

I didn't read your wall of text, but, be like me and just don't go to those stores. I don't buy EB/GameStop and I don't buy EA, because I have standards. There are alternatives, I wish the gaming community would wake up and realize it.Sokkratez

If you read the rest of the thread, he clearly states that Gamestop is one of his only options.

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shawn7324

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#26 shawn7324
Member since 2006 • 8690 Posts
Don't feel too bad, the nearest Gamestop or Best Buy to me is an hour drive away. If I want to go to Best Buy & buy some games, then I gotta add in $15 for gas.
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xxmystakalxx

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#27 xxmystakalxx
Member since 2005 • 505 Posts
could those 5 copies not have sold on your way to gamestop?
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rwoot

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#28 rwoot
Member since 2002 • 356 Posts
No man, like I said the kid behind the counter told me they had a bunch of copies but they were all spoken for by people who reserved them. The problem stems from their inventory not reflecting the reserved copies as having been sold and still available.
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Strife88

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#29 Strife88
Member since 2005 • 6073 Posts
for GHII, instead of wasting my time. I called everywhere and when I found one I told them to hold it and I'll go get it in 10mins. no time wasted man.
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EmpCom

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#30 EmpCom
Member since 2005 • 3451 Posts
No man, like I said the kid behind the counter told me they had a bunch of copies but they were all spoken for by people who reserved them. The problem stems from their inventory not reflecting the reserved copies as having been sold and still available.rwoot
Probably because reserved copies are not sold copies until the customer comes in and pays for them.You complain about a problem that was as simple to avoid as phoning the store you were intending to visit.
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DataDream

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#31 DataDream
Member since 2004 • 3195 Posts

I don't know about you guys but it annoys the piss out of me when I feel I have wasted my time for no good reason. So Gamestop/EB Games and I have a history which starts with $17 worth of trade in credit disappearing and no manager assistance, thus I am out $17 worth of traded in game credit.... Long story. Anyhow, I made the mistake of thinking that a modern company like Gamestop would have a real time inventory tracking software package that can update the website. I check the website for in store availability for The Darknessand it says my local store has plenty like 5+ copies in stock. Cool, now if it said it had like 1 or 2 copies I would have called ahead but I am thinking they got plenty no worries. So I drive 15 minutes to the mall where the EB store is. I look at the wall and no luck, so i think maybe they have it in the new release case behind the counter. Well no luck there either. The guy behind the counter I talk to informs me that they have a bunch of copies but they are for pre-orders, OK great this isn't Halo 3 for God's sake. Your website says you have a bunch of copies available, I drive to your store to find out they are already reserved, say what? I know my buddy behind the counter is basically a minimum wage earner who works at this store for the discount more than anything so I don't fire him up too much but damn it annoys me when I waste my time like this. Maybe it is just me but if the small retail establishment I work for can afford software that keeps up to the minute inventory on our website why can't a huge nation wide chain spend a bit of coin and get a system that omits products that are unavailable because they have been reserved.rwoot

Hey I see the SeaHawks logo - if you're in the greater Seattle area you need to drop Gamestop and start using GameCrazy stores which are located in the Hollywood video chain. Not only did they have massive quantities available on the actual launch date - but they are always very helpful and give the best trade in values. I live in Marysville - and GameCrazy is the only place I buy games anymore. IMO they're the best place in WA to get games - not sure about elsewhere but I suspect the same.

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rwoot

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#32 rwoot
Member since 2002 • 356 Posts

[QUOTE="rwoot"]No man, like I said the kid behind the counter told me they had a bunch of copies but they were all spoken for by people who reserved them. The problem stems from their inventory not reflecting the reserved copies as having been sold and still available.EmpCom
Probably because reserved copies are not sold copies until the customer comes in and pays for them.You complain about a problem that was as simple to avoid as phoning the store you were intending to visit.

OK here we go again. A small retail shop can take a deposit and put an item in a layaway mode so it does not appear on our website and mislead a potential customer into thinking we have an item available. Again a multimillion dollar nation wide chain of stores cannot manage to do such an amazing accomplishment. Again if the website said 1 or 2 available I would have called however 4+ available tells me I am probably good to drive 15 minutes and pick it up. Again the clerk did not say oh sorry we just sold out. And for an update GS/Eb website still lists 4+ units at said location. Get it genius. Not that big of a deal, i will find the game tomorrow, just annoyed I wasted time because of a companies lack of customer service or software savvy.

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EmpCom

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#33 EmpCom
Member since 2005 • 3451 Posts

[QUOTE="EmpCom"][QUOTE="rwoot"]No man, like I said the kid behind the counter told me they had a bunch of copies but they were all spoken for by people who reserved them. The problem stems from their inventory not reflecting the reserved copies as having been sold and still available.rwoot

Probably because reserved copies are not sold copies until the customer comes in and pays for them.You complain about a problem that was as simple to avoid as phoning the store you were intending to visit.

OK here we go again. A small retail shop can take a deposit and put an item in a layaway mode so it does not appear on our website and mislead a potential customer into thinking we have an item available. Again a multimillion dollar nation wide chain of stores cannot manage to do such an amazing accomplishment. Again if the website said 1 or 2 available I would have called however 4+ available tells me I am probably good to drive 15 minutes and pick it up. Again the clerk did not say oh sorry we just sold out. And for an update GS/Eb website still lists 4+ units at said location. Get it genius. Not that big of a deal, i will find the game tomorrow, just annoyed I wasted time because of a companies lack of customer service or software savvy.

Could of phoned should have phoned , simple as that genius
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rwoot

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#34 rwoot
Member since 2002 • 356 Posts
Could have phoned, should not have to phone (21st century has been here for almost a decade), EB lost a sale.... And you missed the point.
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EmpCom

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#35 EmpCom
Member since 2005 • 3451 Posts
Could have phoned, should not have to phone (21st century has been here for almost a decade), EB lost a sale.... And you missed the point.rwoot
Didnt miss the point just know why they dont mark them as sold or layaway as you like to say were as you obviously dont.
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rwoot

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#36 rwoot
Member since 2002 • 356 Posts
Which is what? They obviously have taken some amount of money as a deposit, they obviously are with holding the product so other customers cannot purchase it. If the person decides to cancel their reservation then the item goes back to general stock and becomes available. So what is it you know about this situation that i am missing. Is that too complicated or something, because most retailers have software that does it for them.The point which you are apparently missing is that a major chain store should update their system. Thanks for the sharshooting session, I always appreciate explaining things over again and then still being told that I the customer should change to make the retailers job easier and not vice versa.
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longhair72

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#37 longhair72
Member since 2003 • 4580 Posts

Hate to break it to you pal but when you check in store availability it clearly (and in red) says on top of the message that that is NOT a real time service and that games sell quickly so you should check by phone.

You were warned and it is not GS fault you did not pay attention.

No flaming ,but you are giving an attitude when all ogf it is entirely your fault

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xxmystakalxx

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#38 xxmystakalxx
Member since 2005 • 505 Posts

Could have phoned, should not have to phone (21st century has been here for almost a decade), EB lost a sale.... And you missed the point.rwoot

how'd they lose a sale if they were sold out anyway?

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Alpha172

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#39 Alpha172
Member since 2007 • 1437 Posts
In Australia we don't know what the hell Gamestop is but we do have EB here and we know what it stands for (electronic boutiques). Aye, we aussies need to adapt into American gamer stuff.
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JDUB_x

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#40 JDUB_x
Member since 2003 • 2828 Posts

In Australia we don't know what the hell Gamestop is but we do have EB here and we know what it stands for (electronic boutiques). Aye, we aussies need to adapt into American gamer stuff.Alpha172

Gamestop is basically the same store because they are owned by the same company. EB was its own store at one point and then Gamestop corporation bought EB. The old EB was a lot better than the new Gamestop owned EB.

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Sokkratez

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#41 Sokkratez
Member since 2004 • 574 Posts

[QUOTE="Sokkratez"]I didn't read your wall of text, but, be like me and just don't go to those stores. I don't buy EB/GameStop and I don't buy EA, because I have standards. There are alternatives, I wish the gaming community would wake up and realize it.rwoot

I wish the gaming community would develop an attention span that could allow them to read a "wall" of text without making retarded comments. Obviously you don't have much to do if you are trolling a game forum so please spare me the details of the alternatives if you can't take 30 seconds to read the post.

I did spare you the details. All I said is that there are alternatives. That's pretty much the bare minimum that I could have said without not saying it at all. The fact that I prefaced my post by saying that I didn't read your original post was so I would not be chastised in case my comments were redundant.

Also, someone who quoted me mentioned you said that these stores are your only options. It seems, however, that you have access to an internet connection. I'll also go out on a limb and assume that you have a mailing address. I think you know where I'm going with this. I'll spare you the details.

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Staryoshi87

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#42 Staryoshi87
Member since 2003 • 12760 Posts
I can't take two steps without stepping into a pile of copies of The Darkness at my game/electronic stores -_-
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cgoa_disciple

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#43 cgoa_disciple
Member since 2007 • 72 Posts
If someone burns you tell on them immediatly my mom says never to play with fire
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Zeliard9

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#44 Zeliard9
Member since 2007 • 6030 Posts

Maybe you missed the fact that they very clearly state right at the top of the Product Availability screen of whatever game you're looking at, in red font no less:

"Important: Please call store to confirm availability. This is not a real-time count and products sell quickly. In-store pricing may vary from online pricing."

And unfortunately, pre-orders still only go to those that pre-ordered them. That's right, even if "it's not Halo 3".

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deactivated-57af49c27f4e8

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#45 deactivated-57af49c27f4e8
Member since 2005 • 14149 Posts

You can never trust anything but Calling a retailer to check availability.

And Gamestop hardly ever gets enough copies of a game to cover anything over the preorders.

JDUB_x
which is why i never go there to get a new game.
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Guannoboy

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#46 Guannoboy
Member since 2006 • 561 Posts
First, never trust gamestop. 2nd, don't assume they have games in stock, because they almost never do, atleast "new" games. Gamestop only keeps probly 4-5 copies for sale, while the others are for pre orders. The reason they do this is so you'll have to pre order the dumb game next time. Its really sad how gamestop does business, very unprofessional.
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callofdutyzzz

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#47 callofdutyzzz
Member since 2006 • 1829 Posts
I go to Gamecrazy and Funcoland... I love them both equally. I have a Target, EB Games, Gamestop, Funcoland, and Gamecrazy in a 5 minute bikeride!
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EnderSR388

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#48 EnderSR388
Member since 2004 • 6552 Posts

So technically they did have some in stock, but they were for pre-orders. What doesn't make sense to me is why in this modern age a person wouldn't pick up the phone and call (which would've taken less then 2 minutes) to be sure before they had copies to sell before making the 15 minute drive.

Sorry about your $17 though. :?

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munsoned

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#49 munsoned
Member since 2006 • 3064 Posts

im not sure why ppl shop there...

why would i trade in one of my games for 10 bucks store credit just to see it being sold the next day for 54 bucks.

why would i buy a new game there when its already opened?

why would i buy a system there and somethinbg goes wrong and i dont want that system any more and i can get is 30 bucks store credit for it. when if i bought it at another stored ied get a full cash refund.

ied like to help a gaming store but these guys are not worth it!!!

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wargolem

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#50 wargolem
Member since 2003 • 929 Posts

I don't know about you guys but it annoys the piss out of me when I feel I have wasted my time for no good reason. So Gamestop/EB Games and I have a history which starts with $17 worth of trade in credit disappearing and no manager assistance, thus I am out $17 worth of traded in game credit.... Long story. Anyhow, I made the mistake of thinking that a modern company like Gamestop would have a real time inventory tracking software package that can update the website. I check the website for in store availability for The Darknessand it says my local store has plenty like 5+ copies in stock. Cool, now if it said it had like 1 or 2 copies I would have called ahead but I am thinking they got plenty no worries. So I drive 15 minutes to the mall where the EB store is. I look at the wall and no luck, so i think maybe they have it in the new release case behind the counter. Well no luck there either. The guy behind the counter I talk to informs me that they have a bunch of copies but they are for pre-orders, OK great this isn't Halo 3 for God's sake. Your website says you have a bunch of copies available, I drive to your store to find out they are already reserved, say what? I know my buddy behind the counter is basically a minimum wage earner who works at this store for the discount more than anything so I don't fire him up too much but damn it annoys me when I waste my time like this. Maybe it is just me but if the small retail establishment I work for can afford software that keeps up to the minute inventory on our website why can't a huge nation wide chain spend a bit of coin and get a system that omits products that are unavailable because they have been reserved.rwoot

Don't get pissed off because you can't blame anyone but yourself for not taking the proper precautions of CALLING AHEAD! It even says that on their site. It's a new release. Think about it, if it's not too much strain.