help on need for speed

help im reely anoyed because on need for speed carbon my game wont load when i go on load it comes up with my profile and i click A on it then i go on start career an it says to play carrer i must make a new profile please can someone help me

damn i waz so close to the end well thnx any way:( :(:( :( :( :( :( :( :( :(