How do I return a broken game to Wal-Mart?

I bought a copy of Mafia 2 from Wal-Mart in the bargain bin(a bin where people can throw games aroud and cases get flattened) and when I opened it when I got home, the game was out of its holster and was flopping around getting horribly scratched. The Mafia 2 I got came on two discs so the main disc was this on this flimsy piece of plastic with the installation disc in the usual spot games are. Now it says here:

http://www.walmart.ca/canada-estore/catalog/helpcentercontainer.jsp?show=shippingandreturns

These items must be returned unopened: Prerecorded music, movies, software products, computer/ video games, ink cartridges and boxes of disposable contact lenses.

From working in retail, you can get away with murder with returns if you know what to say, and that it isn't some multi-hundred dollar return. Don't worry about the policies and just go in, explain what happened, and ask for an exchange/return.

From working in retail, you can get away with murder with returns if you know what to say, and that it isn't some multi-hundred dollar return. Don't worry about the policies and just go in, explain what happened, and ask for an exchange/return.

Legendaryscmt

that thing you referenced is only for returning games. you can exchange it for a copy of the same thing. just bring your receipt and tell them it was scratched when you opened it and it wouldn't work and i'm sure they'll let you get another one.

You won't be able to get your money back, but you will be able to exchange the game for a new copy. (of the same game). I've had something similiar happen at Wal-Mart when I bought a CD. The CD was shrinkwrapped but when I opened up the CD case, there was no CD in there. I took it back to Wal-Mart, explained what happened and they gave me another CD.

Just return and ask for another if they have one. If you have the reicept