how is microsofts coustmer service line

luckily ive never had to deal with calling MS, although ive lost 2 360s and im betting that my next 360 will inevitably require me to call them sometime in the future. Ive heard people mention how they got deals with microsoft by complaining their lungs out. So im basically wondering how much crap you can give the person on the other line before they hang up or give you a free 360.

It's complete crap.

Consumer programs here have all proven problems like disc scratching are possible and to no fault of the user. The hotline people know this too. Yet, if you tell them you're 360 scratches discs they call you a liar (in a orderly fashion) and accuse you of doing it yourself. Then, you have to tell them you didn't do it yourself and you saw on TV it was proven and demand repair. Then, they suddenly agree to repair it.

It's so lame. They try with smooth talk - even though they know it's due to faulty hardware - to talk themselves out of having to repair it. Only if you have patience and keep forcing you're way on them they finally agree to help. I have a friend who also had his 360 broken due to Red Lights and they even blamed him that he did it himself (once again in an orderly fashion). After a lot of persuasive talking they agreed to help him also.

So, basically, it sucks. It takes about 1,5 hour to have them agree to help you out. And then it takes 2-3 weeks before you have a good working 360 again. And there is no guarantee the thing works when you get it back too.

I'm still waiting for my 4th to return from the repair station and I'm getting pissed off that this keeps happening.

Believe it or not, not every MS trouble call is a negative experience. I for one was won over by MS customer service. When my 360 went out, sure I had to mail it back to them, yea it took 3 weeks but my warranty had just ran out and they still repaired my 360 for free. I told them that my wireless control that I had brought, was dropped by me and broke... they told me to send it in and they replaced it. I'm no fanboy but I was totally unhappy with Sony's customer service when my PS2 got those 'disc read error' msgs. They only decided to fix it after everyone started complaining about the same thing and even filed lawsuits. So it all depends on your experience dealing with whoever is on the other side of that phone. And just becaue someone has a bad/good experience with customer service it doesnt mean that you will have the same experience.

Believe it or not, not every MS trouble call is a negative experience. I for one was won over by MS customer service. When my 360 went out, sure I had to mail it back to them, yea it took 3 weeks but my warranty had just ran out and they still repaired my 360 for free. I told them that my wireless control that I had brought, was dropped by me and broke... they told me to send it in and they replaced it. I'm no fanboy but I was totally unhappy with Sony's customer service when my PS2 got those 'disc read error' msgs. They only decided to fix it after everyone started complaining about the same thing and even filed lawsuits. So it all depends on your experience dealing with whoever is on the other side of that phone. And just becaue someone has a bad/good experience with customer service it doesnt mean that you will have the same experience.

StromileSwiftee

Same thing for me, I've rang up a few times and have had no problems whatsoever. As long as you're polite, speak clear English and then they're more then happy to help you out. I've actually spoken to a lady there who complimented me on being one of the nicest callers lol, mostly due to the way I talk. lol