How long does it take to get someone for customer service?

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Gokuja

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#1 Gokuja
Member since 2005 • 3767 Posts

I've been on the phone for 50 min, 35+ of those waiting for someone. I remember back in february it didnt take this long. but i guess now with the warranty and more people owning a 360 the waiting time is gonna go up huh.

Also another question. I said it was for 3 red lights, but I'm just having a freezing problem (that will result in 3 red lights anyway) i previously said screen freezing but the voice said "this is easily fixable, let me walk you through it" then he went through the steps which wouldnt help. I just wanted to talk to someone so i did this instead.

Should i just say i have 3 red lights?? or tell him/her my problem (also my disk tray is messed up, doesn't come out all the time) and see ifi get help?

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Alpha172

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#2 Alpha172
Member since 2007 • 1437 Posts
Nasty, always call in the morning which there's rarely anyone in queue. I called up and I only had a 5-8 Minutes queue max.
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crazymunda6

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#3 crazymunda6
Member since 2004 • 1389 Posts
Omg i just thought M$ was racist, after the 30 min mark im like screw this.
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Fuuuuureakkkk

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#4 Fuuuuureakkkk
Member since 2005 • 584 Posts
depends on the day, hell try tomorrow if you tired of it.
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Gokuja

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#5 Gokuja
Member since 2005 • 3767 Posts
yea i think im gonna wait. its probably too late now i dont know their hours. all i know is that i've been on the phone for 74mins now....my ear hurts