I'm sorry to hear that you've been having a lousy time with the XBO. Since I got mine I've been pretty happy with it, but maybe I just haven't run into the same problems as you.
I would agree with DHMATT in saying that the store is much less organized than on the 360. Some things were better on the 360. But I also think a lot of things are better on the One. I'm kind of partial to the way the main menu is set up, it's simple and to-the-point, and isn't overloaded with ads.
My thinking is that Microsoft will eventually address these issues in future system updates. Let's not forget, the Xbox 360 went through about two major UI updates since its launch, so I'm sure they'll do the same with the One.
One thing I did notice is that a lot of the menu navigation was originally built around the use of the Kinect 2.0, so it would be a lot easier to say commands to get your XBO to do stuff than to try to click through stuff and find what you're looking for.
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