I'm done with MS for good

I've been flat out ripped off by them, here goes my short story.

I purchased my 360 at launch and of course shortly after it died, and so I had to send it in for repair after repair after repair during that 1st year (no Joke about 4x), so time came to decide if I should renew my Live account, I made sure I didnt due to no time to play as well as a very unsatisfied 360 user. Fast forward to today, I dust off my 360 that I havent touched in about 10 months fire it up and Notice I cant play any of my purchased content my arcade games are all trial versions.

So I try to log onto live and notice theres a problem I keep getting return to the profile Sign in screen, so I call MS customer support she confirms my info I tell her my issues she comes back to me with "well your account is in collections and so you lose all of your points and downloadable content" I then tell her wait a minute how is this possible collections?I called and canceled my subscription in December of 06' I ask to speak to a supervisor he goes on to say the same but adds I must pay a balance of 49.99 in order to retrieve anything at this time ive been on hold and on the phone for about 45 minutes I i tell him screw this and hang up.

So i'm in collections and I've lost all my points and anything I've purchased because they did not cancel my account like I asked.

Peace!

Maybe you should have turned on your damn 360 in the last year, hmm?

first of all, ever seen this "."symbol? or maybe this one ","? second, this is truly a disgrace, so thanks for bringing it up.

Ppl, just to be clear, u don't buy anything from MS, u rent it! (apparently)

Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

You miss understood me my account is in billing collections meaning MS has locked my account unless I pay them 49.99. for service I don't want atm.

and btw I paid with my bank card.

Maybe you should have turned on your damn 360 in the last year, hmm?

hillelslovak

Exactly what i thought to.

Oh on a side note.. I've only had 2 360's, my current one, wich is running fine, and the first that I sold cause I was broke when my GF turned 19.

Only problem I ever had with the 360 is when I last updated Naruto:Rise of a ninja, the japanese voices disappeared somehow.

you can always buy a ps3 :PFuri-Kun

Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

TC, I just don't see how they can do this to you. Specially your arcade games. I'd be pissed if I lost the arcade games I already paid for while I was a silver member. I hope they don't do this to me if I ever decide to not continue my gold membership. Sorry to hear that. I guess I am lucky, got my self a really used 360, and have yet to have any problems other than the faulty DVD drive which I kind of fixed.

[QUOTE="farrell2k"]Collections? You PREPAY for live. Fakeboys should be in System Wars.sandbo

You miss understood me my account is in billing collections meaning MS has locked my account unless I pay them 49.99. for service I don't want atm.

and btw I paid with my bank card.

So you're saying as long as you pay the monthy fee you can access your DLC? That sucks. You paid for the DLC right? If you already paid for the DLC you shouldn't be required to pay another fee just to use it.

[QUOTE="sandbo"]

[QUOTE="farrell2k"]Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

You miss understood me My account in billing collections meaning MS has locked my account unless I pay them 49.99. for service I don't want atm.

I didn't misunderstand anything. You wrote very clearly. You wrote that you were in collections. You PREPAY for live on a monthly, quarterly, bi-annually, of yearly basis. If your account expires and they cannot auto bill you, or if you don't do it manually, you are reverted from gold to silver. You can still access all your content on silver. The only time I could forsee MS sending any prepaid live account to collections is in situation where the user used all or a majority of the service, then decided to dispute a charge through their card issuer. If you did that, then you deserve it. Sorry. I am just not buying it.

What are you talking about I paid 12 months with my bank debit card, I called and canceled my account when I sent in in for repair in early Dec of 06' and I never had to dispute anything because I got charged once for 12 months. but now that I think about it during the end of that year, Washingtion Mutual went from Visa to Mastercard and MS probably wanted to bill me again but couldnt for something I had canceled.

:( Sucks for joo.

Seems like I'm the only person who's had to send my 360 in only once.LilYungsta

Only once for me as well.

[QUOTE="sandbo"][QUOTE="farrell2k"][QUOTE="sandbo"]

[QUOTE="farrell2k"]Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

You miss understood me My account in billing collections meaning MS has locked my account unless I pay them 49.99. for service I don't want atm.

I didn't misunderstand anything. You wrote very clearly. You wrote that you were in collections. You PREPAY for live on a monthly, quarterly, bi-annually, of yearly basis. If your account expires and they cannot auto bill you, or if you don't do it manually, you are reverted from gold to silver. You can still access all your content on silver. The only time I could forsee MS sending any prepaid live account to collections is in situation where the user used all or a majority of the service, then decided to dispute a charge through their card issuer. If you did that, then you deserve it. Sorry. I am just not buying it.

What are you talking about I paid 12 months with my bank debit card, I called and canceled my account when I sent in in for repair in early Dec of 06' and I never had to dispute anything because I got charged once for 12 months. but now that I think about it during the end of that year, Washingtion Mutual went from Visa to Mastercard and MS probably wanted to bill me again but couldnt for something I had canceled.

I see. You're still not getting it, though. MS doesn't give you a gold account, then bill you 6 months later. You go into collections when you owe money to an entity who tries to collect on an owed debt. MS will not give you access to live (gold), if you cannot be billed. If you cannot be billed, you aren't given live (gold), and thus cannot go into collections. You would be reverted to silver, and you still have access to all of your previously purchased content. Your story doesn't add up.

Let me break it down to you, I Purchase my 360 at launch of 05' get 1 free month of gold so the following month I input my credit info for 12 months of Live, fast forward to the following year Dec 8th 06' I call for repair and to cancel my Live account at the proper time meaning please dont bill my card on file again. now since I've recieved my system I hadnt had the time to play other then when I first got it back from repair up untill now that I am on vacation and have all day to play games as I please, and this is where the problems start, I cant access what should be a my silver account, instead I have a locked account in collections with them for 49.99.

[QUOTE="Cesar_Barba"]

[QUOTE="Furi-Kun"]you can always buy a ps3 :Pfarrell2k

Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

Yup. Credit carda are authenticated immediately, or in batches ever few hours. Live is a prepaid system. You pay before you play. MS doesn't bill you, thus no collectiuons.

i think more people should start boycotting microsoft for the crappy way they treat their customers. I mean its ridiculous that its been 2 years since the release of the xbox 360 and it still has constant hardware failures on a regular basis, and Microsoft still will not solve the problem. Also the december update is a load of Sh*t, im 17 and i cannot download M rated content anymore, because Microsoft wants to play big brother. PS3 owners never have to put up with this sh*t.ascendentjustic

poor diddums. read the fine print. TOS state the live is...AN 18+ SERVICE!!! you agreed to the TERMS OF SERVICE WHEN YOU JOINED LIVE.

Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

Collections? You PREPAY for live. Fakeboys should be in System Wars.farrell2k

not if your credit card/ debit card is on their system. If it is theyy continue to charge you every year 49.99 (i knoe this because when i look at my checking account statement it constantly shows it year in and year out.) and if he cancels credit cards or what not then they will continue to bill a non working credit card so their far his account is in collections. Use logic, my friend.

maybe you should learn to pay your billsstolz1975

That is why I ABSOLUTELY made sure to buy a prepaid card, no way am I giving Microsoft my credit card after all that I have read. the last time I needed to cancel something, it got so bad, I had to cancel the actual account the card was tied to and start a new one. The company charging me? Still had the guts to call me and tell me my card was not authorizing, no &*% Sherlock.

I've got a trail account, bought 3 games on the arcade, does that mean I'll lose them when trial ends?

Confused. :|

from what i understand M$ is supposed to revert your membership to Silver now, because they got so many people angry with the auto-renewal BS. I already got an email warning me my membership expires in january. I might just let it revert to silver since i dont play on Live that much. they better not charge my cc unless i agree to renew!Talldude80

[QUOTE="ascendentjustic"]i think more people should start boycotting microsoft for the crappy way they treat their customers. I mean its ridiculous that its been 2 years since the release of the xbox 360 and it still has constant hardware failures on a regular basis, and Microsoft still will not solve the problem. Also the december update is a load of Sh*t, im 17 and i cannot download M rated content anymore, because Microsoft wants to play big brother. PS3 owners never have to put up with this sh*t.darksusperia

poor diddums. read the fine print. TOS state the live is...AN 18+ SERVICE!!! you agreed to the TERMS OF SERVICE WHEN YOU JOINED LIVE.

I've got a trail account, bought 3 games on the arcade, does that mean I'll lose them when trial ends?

Confused. :|

LittleTurbo

[QUOTE="darksusperia"]

[QUOTE="ascendentjustic"]i think more people should start boycotting microsoft for the crappy way they treat their customers. I mean its ridiculous that its been 2 years since the release of the xbox 360 and it still has constant hardware failures on a regular basis, and Microsoft still will not solve the problem. Also the december update is a load of Sh*t, im 17 and i cannot download M rated content anymore, because Microsoft wants to play big brother. PS3 owners never have to put up with this sh*t.ascendentjustic

poor diddums. read the fine print. TOS state the live is...AN 18+ SERVICE!!! you agreed to the TERMS OF SERVICE WHEN YOU JOINED LIVE.

let me put it this way..

you may be able to go out and purchase M rated stuff, see an M rated movie etc.

In aus here M is 15+, still doesnt change the FACT the live is an 18+ service.

US legal age to drink is 21, aus its 18.

Laws and cl@ssifications are individual to the country. Live is a GLOBAL service. Generally globally 18 is recognized as adult. They are well within their rights to make any changes to the live service at any time they deem fit. You dont have a leg to stand on so to speak as all this is part of the TOS you AGREE to when you JOIN. it pays to read stuff before you agree to it.
Not a dictatorship at all.

you can get your parents to promote your account to an adult account, create a new one, or turn 18. those are your choices.

[QUOTE="ascendentjustic"][QUOTE="darksusperia"]

[QUOTE="ascendentjustic"]i think more people should start boycotting microsoft for the crappy way they treat their customers. I mean its ridiculous that its been 2 years since the release of the xbox 360 and it still has constant hardware failures on a regular basis, and Microsoft still will not solve the problem. Also the december update is a load of Sh*t, im 17 and i cannot download M rated content anymore, because Microsoft wants to play big brother. PS3 owners never have to put up with this sh*t.darksusperia

poor diddums. read the fine print. TOS state the live is...AN 18+ SERVICE!!! you agreed to the TERMS OF SERVICE WHEN YOU JOINED LIVE.

let me put it this way..

you may be able to go out and purchase M rated stuff, see an M rated movie etc.

In aus here M is 15+, still doesnt change the FACT the live is an 18+ service.

US legal age to drink is 21, aus its 18.

Laws and cl@ssifications are individual to the country. Live is a GLOBAL service. Generally globally 18 is recognized as adult. They are well within their rights to make any changes to the live service at any time they deem fit. You dont have a leg to stand on so to speak as all this is part of the TOS you AGREE to when you JOIN. it pays to read stuff before you agree to it.
Not a dictatorship at all.

you can get your parents to promote your account to an adult account, create a new one, or turn 18. those are your choices.

Wait a minute. Are you saying they reverted fully paid for, full version arcade games that currently exist on your hard drive to trial versions?

That would be completely illegal and a huge lawsuit ready to happen, that would be the same as them coming to your house and changing your game disks to trial versions because they said you owe them money.

I doubt very much that happened, or maybe I just misunderstood ya.

[QUOTE="darksusperia"][QUOTE="ascendentjustic"][QUOTE="darksusperia"]

[QUOTE="ascendentjustic"]i think more people should start boycotting microsoft for the crappy way they treat their customers. I mean its ridiculous that its been 2 years since the release of the xbox 360 and it still has constant hardware failures on a regular basis, and Microsoft still will not solve the problem. Also the december update is a load of Sh*t, im 17 and i cannot download M rated content anymore, because Microsoft wants to play big brother. PS3 owners never have to put up with this sh*t.ascendentjustic

poor diddums. read the fine print. TOS state the live is...AN 18+ SERVICE!!! you agreed to the TERMS OF SERVICE WHEN YOU JOINED LIVE.

let me put it this way..

you may be able to go out and purchase M rated stuff, see an M rated movie etc.

In aus here M is 15+, still doesnt change the FACT the live is an 18+ service.

US legal age to drink is 21, aus its 18.

Laws and cl@ssifications are individual to the country. Live is a GLOBAL service. Generally globally 18 is recognized as adult. They are well within their rights to make any changes to the live service at any time they deem fit. You dont have a leg to stand on so to speak as all this is part of the TOS you AGREE to when you JOIN. it pays to read stuff before you agree to it.
Not a dictatorship at all.

you can get your parents to promote your account to an adult account, create a new one, or turn 18. those are your choices.

as i mentioned to you in the other thread, live is a GLOBAL service, so 18+ across the board it is. You NEED to USE THE PROMOTE ACCOUNT FEATURE. this will make your account an adult account..

I've been flat out ripped off by them, here goes my short story.

I purchased my 360 at launch and of course shortly after it died, and so I had to send it in for repair after repair after repair during that 1st year (no Joke about 4x), so time came to decide if I should renew my Live account, I made sure I didnt due to no time to play as well as a very unsatisfied 360 user. Fast forward to today, I dust off my 360 that I havent touched in about 10 months fire it up and Notice I cant play any of my purchased content my arcade games are all trial versions.

So I try to log onto live and notice theres a problem I keep getting return to the profile Sign in screen, so I call MS customer support she confirms my info I tell her my issues she comes back to me with "well your account is in collections and so you lose all of your points and downloadable content" I then tell her wait a minute how is this possible collections?I called and canceled my subscription in December of 06' I ask to speak to a supervisor he goes on to say the same but adds I must pay a balance of 49.99 in order to retrieve anything at this time ive been on hold and on the phone for about 45 minutes I i tell him screw this and hang up.

So i'm in collections and I've lost all my points and anything I've purchased because they did not cancel my account like I asked.

sandbo