after many days of it randomly freezing i finally am getting the constant three red lights, and microsoft is sending me a box to ship it in (how nice of them). Now my question is, how many of you have had a similar problem and, how long did it take to get back, was it working when you got it back? thanks
It took about 5 days to get the box from them. I shipped it back to them immediately. They recieved it in about 3 days. That was about 2 weeks ago and they have not emailed me yet saying ithas beenfixed. I have read on some forums that it is taking anywhere from 3 to 5 weeks for them to fix it once they receive it.
after many days of it randomly freezing i finally am getting the constant three red lights, and microsoft is sending me a box to ship it in (how nice of them). Now my question is, how many of you have had a similar problem and, how long did it take to get back, was it working when you got it back? thanksrazorsedge678
hahaha sucks to be you mine has been working for well over 1 year and it even sat in water for a few hours cuz my basement flooded who says 360s arent reliable
Mine broke once and it only took a week before I got it back. Its been a year now with no problems. Microsoft has really stepped up in this problem and I'm sure you will get it back soon. They want you to keep playing and buying games right.
[QUOTE="razorsedge678"]after many days of it randomly freezing i finally am getting the constant three red lights, and microsoft is sending me a box to ship it in (how nice of them). Now my question is, how many of you have had a similar problem and, how long did it take to get back, was it working when you got it back? thanksDanplunkett
hahaha sucks to be you mine has been working for well over 1 year and it even sat in water for a few hours cuz my basement flooded who says 360s arent reliable
Nobody ever says the 360's are not reliable! That 3 year warranty was just a gift out of nowhere for no reason at all.
It took about 5 days to get the box from them. I shipped it back to them immediately. They recieved it in about 3 days. That was about 2 weeks ago and they have not emailed me yet saying ithas beenfixed. I have read on some forums that it is taking anywhere from 3 to 5 weeks for them to fix it once they receive it.blakemurray
It took about 3 days for me to get the box and then exactly 10 days (like they said) for it to come back. The biggest problem was the stupid ups guy who kept leaving notes on my door without actually ring the bell. I eventually just went down to the call center and picked it up myself.
[QUOTE="spazdawg"]ps3 fanboy^^^^^^^^^^^^^^^^ plus ur gonna get a warnin for postin this topicrazorsedge678
lol i think most everbody that bought a 360 close to lauch has had it break like that.
I bought mine a month ago and I have a feeling I may be seeing some red lights in the near future.
eh maybe, but not necessarily, just be glad you have a very long warranty
Yeah I know. Plus I bought the BB replacement plan before the extended warranty release so if it should happen, I should be able to get another console pretty quickly. But I've been having some problems playing movies and games will freeze after a while. Plus I've done everythign that you are supposed to do about a good way to set up the console. So we'll see.
It took about 5 days to get the box from them. I shipped it back to them immediately. They recieved it in about 3 days. That was about 2 weeks ago and they have not emailed me yet saying ithas beenfixed. I have read on some forums that it is taking anywhere from 3 to 5 weeks for them to fix it once they receive it.blakemurray
My advice is if it's coming up to the time where you should have been notified is to place a call to the help center. In a civil and courteous tone make an inquiry into the progress of the fix. they will likely tell you to wait another day or two and if you haven't heard anything to phone back. When you do phone back they'll fast track a replacement for you and you'll have it 24-48 hours later.
When mine went down that's all i did and it tends to work with any customer service in any industry. By nice and they will be nice back. I've had nothing but good experiences with MS support over the years. The people i know that have had bad experiences tend to be the ones who get angry and start to get frustrated. There is a time and place for that anger but it isn't until several calls later and then it's best to contain anger and simply ask to talk to a supervisor. That tends to get good results.
Not saying there aren't legitimate bad customer services experiences as there most certianly are but by and large keeping things civil gets results.
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