My brother's Xbox Live account got hacked, what should I do?

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mECHwARRIORx2

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#1 mECHwARRIORx2
Member since 2004 • 1003 Posts
My brother tried to sign in to his account and it gave him the error message that you receive when your account has been recovered on someone else's 360. It wouldn't let him recover it. I looked at my friend's list for his gamerpicture and it was under another name. He tried that gamertag along with the email and password, and he recovered it just fine. The only problem is that the guy who took his account used 800 of his microsoft points to change the gamertag (I assume so my brother couldn't find it). He doesn't want to file an official complaint, but I sure as hell do. I don't want my account hacked - this crap needs to be reported. I have called 1-800-4MY-XBOX enough times to know that if I call them about this, they will have no idea what to do (I can't even understand them anyways). Here's the bottom line: does anyone know how to officially report hacking to microsoft? I don't want this guy to end up stealing my account and beautiful gamerscore.
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Lilirch100302

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#2 Lilirch100302
Member since 2004 • 154 Posts
put your head in between your legs and kiss that gamertag goodbye!
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xRmRxfreakBOMB

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#3 xRmRxfreakBOMB
Member since 2007 • 621 Posts
I dont really think that there's any way to hunt down the person that "hacked" your bro's account. (BTW your bro probably gave his password to a friend or something. Or a a no-life sat in his basement for a year and tried a TON of passwords and got really really really REALLY lucky)
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Arcade-Fire

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#4 Arcade-Fire
Member since 2008 • 365 Posts
My brother tried to sign in to his account and it gave him the error message that you receive when your account has been recovered on someone else's 360. It wouldn't let him recover it. I looked at my friend's list for his gamerpicture and it was under another name. He tried that gamertag along with the email and password, and he recovered it just fine. The only problem is that the guy who took his account used 800 of his microsoft points to change the gamertag (I assume so my brother couldn't find it). He doesn't want to file an official complaint, but I sure as hell do. I don't want my account hacked - this crap needs to be reported. I have called 1-800-4MY-XBOX enough times to know that if I call them about this, they will have no idea what to do (I can't even understand them anyways). Here's the bottom line: does anyone know how to officially report hacking to microsoft? I don't want this guy to end up stealing my account and beautiful gamerscore.mECHwARRIORx2
hmm well ill tell you how to get it back if you just tell me your e-mail and password
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xRmRxfreakBOMB

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#5 xRmRxfreakBOMB
Member since 2007 • 621 Posts

[QUOTE="mECHwARRIORx2"]My brother tried to sign in to his account and it gave him the error message that you receive when your account has been recovered on someone else's 360. It wouldn't let him recover it. I looked at my friend's list for his gamerpicture and it was under another name. He tried that gamertag along with the email and password, and he recovered it just fine. The only problem is that the guy who took his account used 800 of his microsoft points to change the gamertag (I assume so my brother couldn't find it). He doesn't want to file an official complaint, but I sure as hell do. I don't want my account hacked - this crap needs to be reported. I have called 1-800-4MY-XBOX enough times to know that if I call them about this, they will have no idea what to do (I can't even understand them anyways). Here's the bottom line: does anyone know how to officially report hacking to microsoft? I don't want this guy to end up stealing my account and beautiful gamerscore.Arcade-Fire
hmm well ill tell you how to get it back if you just tell me your e-mail and password

that would be so funny if he did it :P

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great_rulo

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#6 great_rulo
Member since 2007 • 2838 Posts
haha nice one.
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SherlockHolmes1

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#7 SherlockHolmes1
Member since 2008 • 137 Posts
I'm also thinking it was a friend or someone he knew. I find it odd that he didn't want to report it which would indicate that might be the case.
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Warlock89

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#8 Warlock89
Member since 2005 • 2200 Posts
So your brother got his gamertag back? If so, tell him to change his WINDOWS ID password to something completely different then what it was before. So it can't be stolen again. As for reporting a person who took the gamertag, I dunno if anything can be done.
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APOLLOCJD

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#9 APOLLOCJD
Member since 2007 • 2311 Posts

By the sounds of it your brother gave out his e-mail and password to a site that wasn't xbox.com or some other source that got his account stollen. However that doesn't seem to be the case cause phising scams will then change the e-mail and password to something else so you cannot re access the account. It sounds to me like your brother gave his account to a friend or something who then just decided to be an idiot and change it. Or you or your brother are not giving us the full story.

Basically all you can do is change the password to the e-mail address and suck it up, a report isn't going to do anything, you can do the same as well and try to be more careful with who you give your personal information next time....

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Arcade-Fire

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#10 Arcade-Fire
Member since 2008 • 365 Posts

[QUOTE="Arcade-Fire"][QUOTE="mECHwARRIORx2"]My brother tried to sign in to his account and it gave him the error message that you receive when your account has been recovered on someone else's 360. It wouldn't let him recover it. I looked at my friend's list for his gamerpicture and it was under another name. He tried that gamertag along with the email and password, and he recovered it just fine. The only problem is that the guy who took his account used 800 of his microsoft points to change the gamertag (I assume so my brother couldn't find it). He doesn't want to file an official complaint, but I sure as hell do. I don't want my account hacked - this crap needs to be reported. I have called 1-800-4MY-XBOX enough times to know that if I call them about this, they will have no idea what to do (I can't even understand them anyways). Here's the bottom line: does anyone know how to officially report hacking to microsoft? I don't want this guy to end up stealing my account and beautiful gamerscore.xRmRxfreakBOMB

hmm well ill tell you how to get it back if you just tell me your e-mail and password

that would be so funny if he did it :P

sssssssssshhhhhhhh you will foil my plan....erumm anyway, dont listen to him, giving me your details is the smart thing to do.
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SQUIGLEY101

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#11 SQUIGLEY101
Member since 2008 • 35 Posts
dude did you talk to a person cause if you did they're worthless
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VoodooHak

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#12 VoodooHak
Member since 2002 • 15989 Posts
I agree that maybe your brother shared his info when he wasn't supposed to. Get to the truth of what he did. Then make sure you don't do the same.
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stringer4

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#13 stringer4
Member since 2006 • 674 Posts
just shut it down, you dont want to take any chances
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mECHwARRIORx2

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#14 mECHwARRIORx2
Member since 2004 • 1003 Posts
I remember that one day he was using someone else's account for Halo 3 (I think he was ranking him up). Maybe he gave his info like an idiot and some douche bag screwed him over.
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Sacif

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#15 Sacif
Member since 2006 • 1830 Posts
[QUOTE="xRmRxfreakBOMB"]

[QUOTE="Arcade-Fire"][QUOTE="mECHwARRIORx2"]My brother tried to sign in to his account and it gave him the error message that you receive when your account has been recovered on someone else's 360. It wouldn't let him recover it. I looked at my friend's list for his gamerpicture and it was under another name. He tried that gamertag along with the email and password, and he recovered it just fine. The only problem is that the guy who took his account used 800 of his microsoft points to change the gamertag (I assume so my brother couldn't find it). He doesn't want to file an official complaint, but I sure as hell do. I don't want my account hacked - this crap needs to be reported. I have called 1-800-4MY-XBOX enough times to know that if I call them about this, they will have no idea what to do (I can't even understand them anyways). Here's the bottom line: does anyone know how to officially report hacking to microsoft? I don't want this guy to end up stealing my account and beautiful gamerscore.Arcade-Fire

hmm well ill tell you how to get it back if you just tell me your e-mail and password

that would be so funny if he did it :P

sssssssssshhhhhhhh you will foil my plan....erumm anyway, dont listen to him, giving me your details is the smart thing to do.

and a list of all your fears :P

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freshgman

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#16 freshgman
Member since 2005 • 12241 Posts
so what get a new one its not the end of the world
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gamer082009

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#17 gamer082009
Member since 2007 • 6679 Posts

My brother tried to sign in to his account and it gave him the error message that you receive when your account has been recovered on someone else's 360. It wouldn't let him recover it. I looked at my friend's list for his gamerpicture and it was under another name. He tried that gamertag along with the email and password, and he recovered it just fine. The only problem is that the guy who took his account used 800 of his microsoft points to change the gamertag (I assume so my brother couldn't find it). He doesn't want to file an official complaint, but I sure as hell do. I don't want my account hacked - this crap needs to be reported. I have called 1-800-4MY-XBOX enough times to know that if I call them about this, they will have no idea what to do (I can't even understand them anyways). Here's the bottom line: does anyone know how to officially report hacking to microsoft? I don't want this guy to end up stealing my account and beautiful gamerscore.mECHwARRIORx2
Um.. no one can actually hack someones Xbox Live account. Odds are your brother gave him the password because the perpetrator probably told him he can give him free points or easy achievements. So in Microsoft's eyes that's negligent and stupidity. So you need to talk to your brother and ask him who he gave the password to. There's no way for someone to hack your account. And I know there's some hype person gonna come in here and say other wise. Anyways, tell him in the future not to give his password to random people on Live that say they can do things for him, cuz it's lies.

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p00phead

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#18 p00phead
Member since 2007 • 1203 Posts
put a xbox live pass code and a different password for your windows live id
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#19 djrobst
Member since 2007 • 2404 Posts
I dont really think that there's any way to hunt down the person that "hacked" your bro's account. (BTW your bro probably gave his password to a friend or something. Or a a no-life sat in his basement for a year and tried a TON of passwords and got really really really REALLY lucky)xRmRxfreakBOMB
ip addresses. this guy shud phone up xbox customer support, and change the email address used for the profile. change the password and also change the secrurity question so it cannot be guessed at all
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AsHeavenIsWide

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#20 AsHeavenIsWide
Member since 2007 • 247 Posts

do what i did created a unique msn live account for my 360 and only ever log on the msn over ya 360.

the only way is if the password is dumb or that ya bro gave it away.....if he has a mega gamerscore then it could be possible your bros comp was key logged in order to get to the 360 account......all the WOW accounts get stolen by keylogs.

you should probs change the 360 account name again...also delete any random friend adds or people u dont trust or actually play with off ya bros account b4 u change the name.

also exsplain that websites offering free gamerpoints for your msn address and passwords are not legit

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Bronzeskull

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#21 Bronzeskull
Member since 2008 • 25 Posts
I got hacked just today...i cant put the pin on the paper on how to spell all my friends names for my new account. people need to get a life. seriously who would do that
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CardiacKid07

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#22 CardiacKid07
Member since 2007 • 1225 Posts
he probably when to a site that asks you to sign in to your gamercard. and when he did it just toke his info and later got it hacked. its the same with myspace.
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kozzy1234

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#23 kozzy1234
Member since 2005 • 35966 Posts

Tell your bro not to sign up for FREE MICROSOFT POINTS and this wont happen.

Happened to my cousin cuz he was silly enough to sign up for that crap.

If it soudns to good to be true, then something probably isnt right with it.

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Red122

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#24 Red122
Member since 2005 • 409 Posts
You should seriously ask your bro if he gave someone his password maybe a friend or an achivement glitcher to glitch his account. Anyways you cnat do jack espicially if you dont have his the guys gamertag. As far as your account unless your password and email are almost identical dont worry just keep your passwrod safe and if need be change it every so often just to be safe.
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Nightmare-JD

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#25 Nightmare-JD
Member since 2004 • 25 Posts
I remember reading about this last year. What these people do is keep calling Microsoft a lot with the gamertag they want, claiming to have just forgotten the password, requesting it to be reset. Now protocol is for Microsoft to ask your name, address and answer your secret question but there are a few idiots at Microsoft that don't follow that procedure and do it anyway. These people know the best times of days to do this (my guess first thing in morning, last thing at night and busy times) and do it to steal your gamer score, ms points and worst, your identity in the real world as they can obtain your name, address, D.O.B. etc. Microsoft are aware of this and yet have no official comment as it is their own staff being negligent Now before people start saying that I am to bash the 360, I am a 360 patriot, launch console and all:DI just remember this on gamespot last year
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chaoscougar1

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#26 chaoscougar1
Member since 2005 • 37603 Posts
unless u know who it was i dont think theres much they can do (now that uve got the gamertag back)
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#27 KoRn_Eddy_88
Member since 2005 • 1619 Posts
go to xbox.com have your brother sign in there. find out what the gamer tag is. change the password then recover it. ta-da all fixed
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killB_O_T

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#28 killB_O_T
Member since 2008 • 246 Posts

This is how he could have lost his password, a security flaw in Internet Explorer

http://news.bbc.co.uk/1/hi/technology/7784908.stm

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kozzy1234

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#29 kozzy1234
Member since 2005 • 35966 Posts

This is how he could have lost his password, a security flaw in Internet Explorer

http://news.bbc.co.uk/1/hi/technology/7784908.stm

killB_O_T

Firefox FTW!