My Xbox 360 has gone out!! e74 HELP!!

This topic is locked from further discussion.

Avatar image for Taylorgc2004
Taylorgc2004

2624

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#1 Taylorgc2004
Member since 2003 • 2624 Posts

My Xbox 360 has been in perfect working condition for the two years I have had it. I've never had it freeze, get the RROD or anything else go wrong. Yesterday is when things went wrong. I watched a streaming video off of the marketplace, and after it finished and went to the dashboard, one portion of the screen started to have black squares flickering in a perfect rectangular shape across the screen. I wriggled the cables around on the tv and the back of the 360 and the squares remained. I could still see everything at this point just with the black squares covering some of the picture.

Then things got worse. I unplugged everything including the hard drive, then plugged it all back in and turned it back on. To my surprise the console did not load to the dashboard, and instead brought up a screen with all foreign languages that say something along the lines of "system failure, contact Xbox support." Underneath that it says E74 in large letters.The bottom right light is red, not RROD because only one solid light comes up. I looked up some stuff, and some people say it is a GPU failure.

This is where things get strange. Even though it is a different problem then the RROD, I tried the towl trick and it worked. I wrapped it up and twenty minutes later it shut down from heat so I unwrapped it and it went straight to the dashboard with no problems when I turned it on. The squares were gone, everything looked as if nothing had happened. This happened yesterday, and everything worked well for 24 hours with games and music on my Xbox just like normal.

I just popped in GTAIV and within 5 mins the screen turned all green during the game. I could still see parts of the game like the map but everything else was all green. I pushed the Xbox Guide button and it popped up over the green screen in perfect clarity!! Nothing green over it at all, and pushed Y to go back to the dashboard and the squares are back. I restarted the console and now it only boots to the E74 screen.

I always hear about the RROD on Gamespot and never this. Has anyone ever experienced this E74 problem? I hear it will cost $150 to get Microsoft to fix the problem but I will demand they fix it with the 3 year warranty for RROD issues. I will post how that goes, but they have to be held responsible for making a console that fails even with the excellent care I take of my console. I have always thought that the 360's massive failure rates were because of misuse by the users, but this proves to me that you can get a problematic console even if you take great care of it.

Avatar image for LeviLRP
LeviLRP

751

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#2 LeviLRP
Member since 2008 • 751 Posts
Well the towel trick is only a temporary fix any way. Good luck on getting them to fix it under the RROD warranty. It won't happen though as it is not the RROD. As far as I know it only costs $99 to get it fixed. That includes shipping and a new one year warranty. Could be more depending on were you live.
Avatar image for FamiBox
FamiBox

5481

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#3 FamiBox
Member since 2007 • 5481 Posts

Exact same thing happened to me.

I have noticed quite a few people (on this and other message boards) who have gotten this code too (many after having the console for a long time.)

So it seems (in the case of older 360 models at least) if the RROD doesn't kill it... the e74 code will.

Just send it back to Microsoft and say it got the RROD.

Avatar image for SmokieX
SmokieX

2412

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#4 SmokieX
Member since 2005 • 2412 Posts
The same thing happened to me around February. My local Futureshop couldn't fix it, so I got a brand new Elite from them under their PSP. At first I thought the failure rate was a bit exaggerated until I got the E74 problem. Now I'm a believer:(
Avatar image for Taylorgc2004
Taylorgc2004

2624

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#5 Taylorgc2004
Member since 2003 • 2624 Posts

Exact same thing happened to me.

I have noticed quite a few people (on this and other message boards) who have gotten this code too (many after having the console for a long time.)

So it seems (in the case of older 360 models at least) if the RROD doesn't kill it... the e74 code will.

Just send it back to Microsoft and say it got the RROD.

FamiBox

If I call them and tell them I have the RROD and send it in, do you think they will just fix it anyway? I shouldn't have to lie, they should just fix it since it is their fault they aren't building their products correctly. I don't know what to do, I haven't talked to them yet, I don't even know if they are going to say that there is a charge.

Avatar image for THE_PREZIDENT
THE_PREZIDENT

2067

Forum Posts

0

Wiki Points

0

Followers

Reviews: 16

User Lists: 0

#6 THE_PREZIDENT
Member since 2005 • 2067 Posts
Same thing happened to me. Was gonna do the towel trick, but decided not to and I got red dots on my screen. Now Im waiting for my 360 to come back.
Avatar image for THE_PREZIDENT
THE_PREZIDENT

2067

Forum Posts

0

Wiki Points

0

Followers

Reviews: 16

User Lists: 0

#7 THE_PREZIDENT
Member since 2005 • 2067 Posts
[QUOTE="FamiBox"]

Exact same thing happened to me.

I have noticed quite a few people (on this and other message boards) who have gotten this code too (many after having the console for a long time.)

So it seems (in the case of older 360 models at least) if the RROD doesn't kill it... the e74 code will.

Just send it back to Microsoft and say it got the RROD.

Taylorgc2004

If I call them and tell them I have the RROD and send it in, do you think they will just fix it anyway? I shouldn't have to lie, they should just fix it since it is their fault they aren't building their products correctly. I don't know what to do, I haven't talked to them yet, I don't even know if they are going to say that there is a charge.

Did you buy the extended warranty?
Avatar image for Taylorgc2004
Taylorgc2004

2624

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#8 Taylorgc2004
Member since 2003 • 2624 Posts
[QUOTE="Taylorgc2004"][QUOTE="FamiBox"]

Exact same thing happened to me.

I have noticed quite a few people (on this and other message boards) who have gotten this code too (many after having the console for a long time.)

So it seems (in the case of older 360 models at least) if the RROD doesn't kill it... the e74 code will.

Just send it back to Microsoft and say it got the RROD.

THE_PREZIDENT

If I call them and tell them I have the RROD and send it in, do you think they will just fix it anyway? I shouldn't have to lie, they should just fix it since it is their fault they aren't building their products correctly. I don't know what to do, I haven't talked to them yet, I don't even know if they are going to say that there is a charge.

Did you buy the extended warranty?

No, I didn't, but even if I did, it would have expired 4 days ago, because I bought it May 8th, 2006.

Avatar image for THE_PREZIDENT
THE_PREZIDENT

2067

Forum Posts

0

Wiki Points

0

Followers

Reviews: 16

User Lists: 0

#9 THE_PREZIDENT
Member since 2005 • 2067 Posts
[QUOTE="THE_PREZIDENT"][QUOTE="Taylorgc2004"][QUOTE="FamiBox"]

Exact same thing happened to me.

I have noticed quite a few people (on this and other message boards) who have gotten this code too (many after having the console for a long time.)

So it seems (in the case of older 360 models at least) if the RROD doesn't kill it... the e74 code will.

Just send it back to Microsoft and say it got the RROD.

Taylorgc2004

If I call them and tell them I have the RROD and send it in, do you think they will just fix it anyway? I shouldn't have to lie, they should just fix it since it is their fault they aren't building their products correctly. I don't know what to do, I haven't talked to them yet, I don't even know if they are going to say that there is a charge.

Did you buy the extended warranty?

No, I didn't, but even if I did, it would have expired 4 days ago, because I bought it May 8th, 2006.

well then a white lie never hurt anyone..............
Avatar image for TM1
TM1

7249

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#10 TM1
Member since 2004 • 7249 Posts
Just tell them it got the three red lights and send it in. They can say RROD isn't the source and tell you to pay for the repair which is what you would probably do anyway if you didn't lie to them. If they fix it for you then consider yourself lucky. Since your sending it to them anyway and they say no just tell them to repair it for a fee or have them ship it back to you.
Avatar image for G013M
G013M

6424

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#11 G013M
Member since 2006 • 6424 Posts
Any questions about non-working 360's needs to go into the Broken 360 Information and Discussion sticky up the top of the page