pissed with xbox360 repair service

ok i called the xbox hotline and i told the guy my 360 has had the red lights of death and that i had freezing issues
he tells me that hell have to charge me 50 dollars because my warranty expired last month (my 1 year warranty) but i retort what about the 3 year warranty? I had the red lights its free he gives me some **** about it having to display the red lights on the work bench or testing??

what is this guys true or false? Im pissed i want my damn hard earned money back, i was promised i wouldnt pay anything yet here i am paying up front for them to just send out the box to ship it in..

Double check this Q&A with Microsoft:
http://www.gamespot.com/news/6173660.html

"We're announcing today a specific warranty coverage that extends to three years for any console that displays a "three flashing red light" error message. So if the customer has a "three flashing red light" issue, we'll repair the console free of charge. Now, that's including shipping, for three years from the purchase date. So, whenever you purchased it, you've got a three-year warranty from that date for this particular issue."

So did the phone person say they'd test the console and if it has 3 red lights they'd pay you back for the shipping?

More info:
http://www.xbox.com/en-US/support/petermooreletter.htm

Seeing how the problem has showed 3 red lights, then how can they charge you shipping?

I live in the Netherlands and my experiece with the repair service is flawless. Ups picked up the package at my home and a week later my baby was back and i could continue with Gears of War. The repair/shipment didn't cost a thing.einstein666

service in the UK to me has been pretty good all round, i got a replacement unit in 6 days after sending it in.

More info:
http://www.xbox.com/en-US/support/petermooreletter.htm

Seeing how the problem has showed 3 red lights, then how can they charge you shipping?

TimothyB

i know wtf huh? i need to get that guy fired

I called in and they reversed the charges and have agreed to repair my 360 free of charge :-) so im happy !