Please help in anyway you can! :(

So, i've been waiting for dragon age for months and months. I've had my collectors edition pre-ordered since June. Yesterday, i ran out to get the game as soon as i could, and i get home, literally bursting with excitement to play the game.

The thing is, i can't play the game!! I started off creating a dalish elf. The opening cutscene in the forest began to play, and suddenly it freezes! I didn't think it was a huge deal, so i turn it off, turn it back on, go throug the whole character creation process and try again.

It wasn't untill i had repeated this process 4 times, that i started to get really upset. Each time the cutscene would extend a few seconds farther, untill it would freeze again. I decided that maybe itwas just the character, and tried again. This time, i created a city elf. I got all the way through the opening cutscene and into the gameplay this time. I was so happy, its finally working! But less than 3 minutes later, it froze again. I attempted to play 5 more times, each time freezing in a different place than the last. I got so upset, i just gave up.

I don't know what to do. I don't think its my xbox, cause this is the only game that I am having trouble with? But at the same time, it keeps freezing in different places, plus there are no visible scratches on the disk, so i don't know if its the game? I also tried installing the game to my hard drive, and clearing my hard drive cache. Nothing worked, and i am literally begging for your help.

Thank you so much in advance

Examine your disk very well. Clean it if necessary. Then go ahead and try it again, and if that doesn't work, try another game. If that game doesn't work either, it's your xbox. If every other game works, it's your disk. If it's your disk, return it for a new copy.

if other games dont do this then you might just got one of the unlucky disc. it must be a defect return it to the store tell them they should replace it. (when your making millions copies of something your sure to run in some bad ones.) k2theswiss

Take it back and have them give you a new copy.

Examine your disk very well. Clean it if necessary. Then go ahead and try it again, and if that doesn't work, try another game. If that game doesn't work either, it's your xbox. If every other game works, it's your disk. If it's your disk, return it for a new copy.

IOwnsGh2

Did you have to download an update before playing the game?

Recently all games that I had to download an update for would freeze after a few minutes, I ended up buyin a new xbox coz microsoft were gonna charge my 80 quid to get it fixed. ever since all these games have worked, so it wasnt the disc in my case. I think it might have had something to do with the memory or xbox itself.