Wopps,
I can tell you for sure that Best Buy is NOT a place you want to do business with. I dealt with three different Best Buy stores in Michigan, and I can tell you that Best Buy is a TERRIBLE place to do business with. The worst of all was Best Buy store 415 in Port Huron Michigan. A Customer Relations Manager named Brian and a General Manager named Dave would NOT allow me to exchange my Xbox 360, even though it was less than two days old!!! The system had never even been hooked up to a TV. I simply wanted to exchange the games, because they were shattered due to the fact that the system had been dropped or handled very carelessly when it was being restocked with the games during the deal in 2007 when Forza Motorsport 2 and Marvel Ultimate Alliance were packed in with the system. I called 888 BEST BUY to complain against those managers, and they were literally laughing at me saying "We will lie to back each other up; do you really think they will believe you instead of us. We get to do whatever we want in our store." The woman named Pilar at 888 BEST BUY actually heard those idiots saying such things, so SHE filed a corporate complaint against them. When I told an assistant manager named Jeff about the situation, he said, "The complaint from 888 BEST BUY won't do anything against Brian, because ultimately it will end up on the desk of Dave, since he is the GM of the store, and there is no way he will punish his buddy Brian. He will throw that complaint in the trash as soon as he see's it." I asked Jeff how he knew that would happen, and he said "Because I've seen this happen before while I've worked at Best Buy." When I called Best Buy corporation in Minnesota to talk about this situation, I found out that those arrogant managers were correct--the people at Best Buy Corporate didn't care about what the customer had to say.
It isn't just the Xbox 360 that I have had problems with at Best Buy. I also found out that their insurance is 100% useless on computers and also televisions. I bought a laptop and found out that virtually anything wrong with it will be labeled as a "software problem," which is something that the insurance does NOT cover. My laptop clearly had a defective hard drive, but I was continuously told to partition my hard drive and reinstall everything. Nothing would work, and Best Buy refused to admit there was a hardware problem. I even sarcastically said "I should just break the thing so then the hardware will be damaged." Best Buy then said, "Insurance does not cover that type of hardware problem." The type of hardware problems they are apparently referring to are the ones where CPU motherboards melt on their own and things that very rarely happen within the time period that insurance covers.
Oh, then there is my HDTV. I spent $400 on my 60" HDTV insurance. In just over a year I started to see what appeared to be greenish tint all over the screen. It was especially bad on white background and blue backgrounds. The entire lower-left of the screen was a green ball, as well as the outside perimeter of the left, top, and right. I called Best Buy about this. A Geek Squad guy came to my house. He said, "I see the problem, but I think you should leave it as it is." I said "WHAT!" I said, "Why would you say such a thing?" He said "I don't think I can repair this problem." I said, "Well, then I guess that means you will replace this HDTV with another Projection HDTV." The guy from Best Buy said, "We aren't going to replace an HDTV with this problem, because the center of the screen is where most of the action takes place in movies, and that area isn't affected." I said "WHAT!" The man then said, "It's like that with Plasma HDTV sets, too. People think that just because they bought insurance from us that it means we will replace their HDTV just because a few dozen pixels burn out. But we aren't going to replace an entire HDTV with hundreds of thousands of pixels just because a few dozen burn out." I could not believe what I was hearing, but when i called Best Buy corporate, they sided with the repair guy. I am currently staring at a 60" HDTV set with green tint as a background that looks like burn-in on a picture tube TV...But hey, at least I have that $400 insurance that is 100% useless.
TRUST ME...PLEASE....Do NOT waste your money on products from Best Buy. I have since found out that during the last 48 months there have been over 40,000 complaints filed against Best Buy with the Better Business Bureau because they refuse to honor warranties and insurance polices. In fact, there are currently FIVE states who have Attorney Generals that are seeking legal action against Best Buy for refusal to honor warranties and insurance, false advertising, bait-and-switch advertising, and other factors. Those states are Connecticut, Florida, Ohio, Pennsylvania, and Wisconsin.
I hope this helped you out. But I don't want you to get burned the way that I did with Best Buy. I will never give Best Buy another cent of my money. Best Buy only cares about getting rich off of people, and they do not care about customers...especially the Best Buy store 415.
I noticed that the Xbox 360 has a really good sale at K-Mart right now until February 28, 2009. If you buy the $399 Xbox 360 Elite at K-Mart, you get a $50 discount that can be used on any game that costs $50 or more. So, for example, if you buy your Xbox 360 for $399, and you decided you want to buy Street Fighter 4, which sells for $59, you will actually only pay $9.99 for Street Fighter 4. I think that is a really good deal. K-Mart also has the Xbox 360 controller on sale for $49, if that helps. But personally, I think it is a better idea to buy a controller online for a lot less. Amazon is a really good website to buy from.
Please let me know what your thoughts are. I hope I helped you out.
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