Regretting not purchasing the Best Buy warranty

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Illidan311

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#1 Illidan311
Member since 2003 • 500 Posts
I've been trying to report my Xbox for repairs to Microsoft for about a week with no luck. I called the 1800 number, it's some voice-activated guy named Max, and he tells me in order to report it, I have to go to service.xbox.com. every time I try to put in the serial number for my xbox, it says "A problem occurred, and your request cannot be completed." So much for my "top-notch" service that I payed extra for. Anyone know what to do?
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cbxero

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#2 cbxero
Member since 2007 • 63 Posts
Buy a new one, then take the broken one in the new box and take it back for a refund.
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PMatt722

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#3 PMatt722
Member since 2007 • 935 Posts

Buy a new one, then take the broken one in the new box and take it back for a refund.cbxero

lol omg people actually do this?

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marcus4hire

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#4 marcus4hire
Member since 2003 • 2684 Posts

That sucks. I never had any trouble getting past Max. Not sure what optionI took but they registered mine over the phone in a couple of minutes.

Before that I did use my Best Buy Warranty and they were adamant that I couldn't keep my HDD and had to take the new one. I traded it in thinking there wasn't THAT much saved on it I wanted to keep.......then I got home and remembered Forza 2!! Man, I was in the upper 20's too. Still don't have the heart to replay it.

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marcus4hire

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#5 marcus4hire
Member since 2003 • 2684 Posts

[QUOTE="cbxero"]Buy a new one, then take the broken one in the new box and take it back for a refund.PMatt722

lol omg people actually do this?

Does it work?? I thought there is a code on the box and the console that they match. Not sure though. Good idea if tehy don't check it or anything.

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eljefe91199

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#6 eljefe91199
Member since 2003 • 25 Posts
I had a 360 that took a dump 15 days after purchase. When I took it back to Best Buy they did check the console S/N# with the one on the box. This was about 5 months ago.
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OpperationIrie1

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#7 OpperationIrie1
Member since 2007 • 25 Posts

I've been trying to report my Xbox for repairs to Microsoft for about a week with no luck. I called the 1800 number, it's some voice-activated guy named Max, and he tells me in order to report it, I have to go to service.xbox.com. every time I try to put in the serial number for my xbox, it says "A problem occurred, and your request cannot be completed." So much for my "top-notch" service that I payed extra for. Anyone know what to do?
Illidan311

when you call xbox help line just keep saying flashing red lights, thats what i do and i get someone within the next 5 minutes. Im on my second replacementwithout any problemsand i bought mine used i call that good service.

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ksolorio

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#8 ksolorio
Member since 2007 • 25 Posts
I had a friend do it. He took extreme care and pulled off the Serial Number sticker from the new unit and placed it on the old one so it would match. Plus he took it back to Wal-Mart, which will take just about anything back.
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gagit811

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#10 gagit811
Member since 2005 • 3632 Posts
I had a friend do it. He took extreme care and pulled off the Serial Number sticker from the new unit and placed it on the old one so it would match. Plus he took it back to Wal-Mart, which will take just about anything back. ksolorio
they have new return polices. With people buying PS3's and getting phone books they will check carefully. But you may get lucky and slip one buy. Just keep trying M$.