Shop or Microsoft?

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jam_101

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#1 jam_101
Member since 2006 • 159 Posts

Ok so i've just got the 3 red lights appear on the console meaning a hardware failiure, I bought the console in October last year so who is my one year waranty with; the shop (GAME UK STORES) or Microsoft.

In other words should I take the console back to the shop for a replacement or send it off to Microsoft for repair?

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zerooslo7990

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#2 zerooslo7990
Member since 2006 • 1222 Posts
Get it replaced. It doesn't take nearly as long, and you get a brand new console.
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imjusthatawsum

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#3 imjusthatawsum
Member since 2006 • 116 Posts
The 360 comes with a 90 day warranty to Microsoft but if you purchased a warranty at the shop, then bring it to the shop.
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Staryoshi87

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#4 Staryoshi87
Member since 2003 • 12760 Posts
Bring it into the hsop before October. Seeing the 3 red lights doesn't always mean death, though. I get 1-3 lights every once and a while when I turn my system on. I just turn it off and then back on, and presto. Never crashed once, either.
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jam_101

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#5 jam_101
Member since 2006 • 159 Posts

Don't I have a 1 year warranty with the shop as standard,as it's UK law?

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clyde46

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#6 clyde46
Member since 2005 • 49061 Posts
no GAME do not replace units more than 3 months old, i think. send it back to M$, i got mine back in 6 days
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jam_101

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#7 jam_101
Member since 2006 • 159 Posts

Bring it into the hsop before October. Seeing the 3 red lights doesn't always mean death, though. I get 1-3 lights every once and a while when I turn my system on. I just turn it off and then back on, and presto. Never crashed once, either.Staryoshi87

Freezing occured quite often before the 3 red lights came up so i suspect it does meen a hardware failiure

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DevilMustCry

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#8 DevilMustCry
Member since 2005 • 1222 Posts

The 360 comes with a 90 day warranty to Microsoft but if you purchased a warranty at the shop, then bring it to the shop. imjusthatawsum

Manufaturer's warranty for the 360 is 1 year. I heard that Microsoft puts a new heatsink in 360's they repair now, so that might be something to consider.

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FearlessSpirit

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#9 FearlessSpirit
Member since 2007 • 2015 Posts

Don't I have a 1 year warranty with the shop as standard,as it's UK law?

jam_101

No. UK law is one month of shop warranty and at least one year of warranty at the manufacturer. Which would be Microsoft.

I know, because we have the same law in the Netherlands. You can call the shop to clarify though. Maybe they did gave you a year, but it's not law for them to do so.

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FearlessSpirit

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#10 FearlessSpirit
Member since 2007 • 2015 Posts

[QUOTE="imjusthatawsum"]The 360 comes with a 90 day warranty to Microsoft but if you purchased a warranty at the shop, then bring it to the shop. DevilMustCry

Manufaturer's warranty for the 360 is 1 year. I heard that Microsoft puts a new heatsink in 360's they repair now, so that might be something to consider.

That would explain why they keep mine so long. I want it back already.

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jam_101

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#11 jam_101
Member since 2006 • 159 Posts
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