So I've got this rather big problem...

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0xxxplayboyxxx0

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#1 0xxxplayboyxxx0
Member since 2005 • 190 Posts

When I first got my X360, and created my user, I somehow managed to input 1992 as year of birth, when it actually is 1991.

When i turned 18, I still couldnt manage the stuff I was supposed to, and figured out that I had put the wrong information. I therefore used my friends e-mail adress instead, his email account has now been hacked, and now I need to fill in his password to accept the new terms of agreement. Is there any hope of fixing this? We have tried contacting Hotmail, but they say we don't have enough info to fix this. I doubt this even "legal", so I am slightly reluctant to call techsupport.

PLEASE, help!

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0xxxplayboyxxx0

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#2 0xxxplayboyxxx0
Member since 2005 • 190 Posts

Bumpz

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soapman72

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#3 soapman72
Member since 2010 • 2714 Posts

... Call microsoft...

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wolfbm

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#4 wolfbm
Member since 2002 • 630 Posts
Apparently you need to have an adult profile on live in order to "promote" your child account to adult. As far as making an account under your friends info thats a bit iffy and I would probably shy away from reporting problems unless you could get your friend to give them a call. I would hate to see you call xbox claiming to be your friend (especially since they will not help you with someone elses account) fail to know a certain question and get banned from xbox or worse be the one convicted as the one who hacked your friends email. Sometimes you will get a cool rep who will help you but I have even had troubles when dealing with my wife's account (my wife and I are fine it's just xbox ,or any company for that matter, doesn't normally want to talk to "Bob" about "Jills" account. If you can make a parent account then follow these steps. If the "Child" account has reached the age of 18, then you need to sign into the "Parent" account and follow these steps to convert the account to an "Adult" account:- *Go to My Xbox, and open your profile. *Select Manage Account. *Select Promote Child Account. *Follow the required step