So MS just charged me $50 for nothing...

I checked my email yesterday and saw that it said something about my CC expiring and that they attempted to charge it(have no idea why they'd even try, you'll see why later). And then it said something about using my 12+1 month renewal code(Which shouldn't be activated until January 2010).

Well the thing is, back in Janurary I renewed it for the standard $49.99, and then a couple weeks ago I got a 12+1 month renewal code from Best Buy for $30. I got it cuz I thought it was a good deal, and that I shouldn't have passed it up.

Well anyway, I check my balance online and see that MS charged me $49.99 the same day as the email and I was like. Oh great how did this happen? I didn't authorise any transactions on my CC since I renewed it back in January.

So now I'm jumping through hoops to find out what happened, and I finally get to my billing history on Xbox support, and I see my renewal through my CC in January and my 12+1 code redemption about a month. For this week, I see a transaction for $49.99 and all it says is "Payment Recieved, Thank you."

Payment for what? I don't have any MS points, and my Xbox Live suscription is set until February 2011? There isn't anything I could have, or would have payed for. I didn't say ok to any kind of charge.

I then went to email them and today got a reply

It basically said, Oh our bad. We stole $50 from you. But there isn't anything we can do through email. So now you are going to have to go through ourbureaucracy if you want to see your money back. Soz :)

So here I am, about to spend the rest of the day to get my $50 back. Wish me luck.

If you are paid through Feb 2011, that's 2 years right, so they used your card and then took $50 for another year. How did they steal $50?thecreechxxx

So call 1-800-4MY-XBOX and have them straighten it out. This thread has no weight unless M$ says there's nothing they can do.Large_Soda

[QUOTE="Large_Soda"]So call 1-800-4MY-XBOX and have them straighten it out. This thread has no weight unless M$ says there's nothing they can do.Infinite-Zr0

I hate the fact that you have to ring up to get your credit card removed, that's just wrong, you should be able to just remove it on your account page...so I just removed mine so the greedy *insert rude word here* don't have my details...and do something like they have done to you.

Good luck getting your money back...

[QUOTE="Large_Soda"]So call 1-800-4MY-XBOX and have them straighten it out. This thread has no weight unless M$ says there's nothing they can do.Infinite-Zr0

Billing errors happen in all businesses

Why are you acting like this is a special case?

I mean why even make a thread about it

You saw a billing error and you then call the company.

This isn't a special case of this happening, it's happened many many times before and will happen many more times in the future.

Well that sucks, but I'm sure they'll fix it. I work in CS and I know our company deals with numbers that are a lot less than microsoft's client base, and mistakes are a part of the game, nobody does everything right 100% of the time. Last time I called MS it was to recover my gamertag. I didn't have a security question and they couldn't email because my email was a work email at an old job. I didn't know the password either. They bent over backwards to help me and I was good to go in about a day. I'm sure they'll make it right. You should also ask for some extra XBL time for the inconvenience! IT's worth a shot!thecreechxxx