To Those Who Already Bought Undertow and Called Customer Service

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Joseph881

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#1 Joseph881
Member since 2004 • 1184 Posts
What happened on the phone call? I got a woman that was ok, after she made me verify my account, she kept putting me on hold saying she is contacting her superviser and about 30 she told me to check my Microsoft points. I'm just curious to know about what happened with other people for this and any other issue regarding Customer Service.
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Squeets

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#2 Squeets
Member since 2006 • 8185 Posts

It should be like any other DLC content that was once paid and is now free... like the multiplayer packs on Rainbow Six Vegas... people who bought the things when they were released got a check in the mail a few months later from Ubisoft for the amount of microsoft points paid... so 800 points per pack... so $20...

So either Microsoft will refund them or the game developer will refund them...

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gregbmil

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#3 gregbmil
Member since 2004 • 2703 Posts
How long is it free for, because I had to send my Xbox to Microsoft (RROD). And by the time I get it back I don't think it will be free anymore. I wonder how they will handle that.
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Squeets

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#4 Squeets
Member since 2006 • 8185 Posts

How long is it free for, because I had to send my Xbox to Microsoft (RROD). And by the time I get it back I don't think it will be free anymore. I wonder how they will handle that.gregbmil

From Yesterday to sometime next week... and they will handel it by making it cost money again after the week is over... so if you don't get it now then you don't get it free...

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Fredrick2003x

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#5 Fredrick2003x
Member since 2005 • 2056 Posts

Last time I checked, there wasn't an "end date" for it being free.

If there is one, I would assume you would just follow the process that the topic creator is doing...?

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SMASHED_ASPHALT

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#6 SMASHED_ASPHALT
Member since 2007 • 1777 Posts

Last time I checked, there wasn't an "end date" for it being free.

If there is one, I would assume you would just follow the process that the topic creator is doing...?

Fredrick2003x

It is supposed to be free starting this Wednesday thru this Sunday the 27th.

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bazanger

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#7 bazanger
Member since 2004 • 2838 Posts
i emailed microsoft about this last week, since my 360 is being repaired i won't be able to download it. the reply i got said that they were sorry for the inconvenience but that there was nothing they could do about it. needless to say, i'm a little mad about that. i went through all of live's problems just like everybody else, and i think it's unfair to be left out, especially when i had no control over it happening.
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NOD_Grindking

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#8 NOD_Grindking
Member since 2004 • 2778 Posts

i emailed microsoft about this last week, since my 360 is being repaired i won't be able to download it. the reply i got said that they were sorry for the inconvenience but that there was nothing they could do about it. needless to say, i'm a little mad about that. i went through all of live's problems just like everybody else, and i think it's unfair to be left out, especially when i had no control over it happening.ctfvyrsgurbnorn

if you call them and raise a big enough stink.....you'll get it

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bazanger

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#9 bazanger
Member since 2004 • 2838 Posts

[QUOTE="ctfvyrsgurbnorn"]i emailed microsoft about this last week, since my 360 is being repaired i won't be able to download it. the reply i got said that they were sorry for the inconvenience but that there was nothing they could do about it. needless to say, i'm a little mad about that. i went through all of live's problems just like everybody else, and i think it's unfair to be left out, especially when i had no control over it happening.NOD_Grindking

if you call them and raise a big enough stink.....you'll get it

alright i'll try that. thanks :)
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OfficialBed

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#10 OfficialBed
Member since 2005 • 17668 Posts

[QUOTE="ctfvyrsgurbnorn"]i emailed microsoft about this last week, since my 360 is being repaired i won't be able to download it. the reply i got said that they were sorry for the inconvenience but that there was nothing they could do about it. needless to say, i'm a little mad about that. i went through all of live's problems just like everybody else, and i think it's unfair to be left out, especially when i had no control over it happening.NOD_Grindking

if you call them and raise a big enough stink.....you'll get it

exactly