TV Voice issue Possible Xbox Design Flaw If no HD TV

Hello,

I have a issue when I command my xbox to go to a certain channel it goes to the HD version of that channel. Problem is, I do not pay for HDTV with comcast. So my xbox takes me to the HD channel and I get a black screen with the comcast pop up saying to please call to order HDTV service. I called support and chatted with them, I even have the chats saved. They claim I need to send my xbox in, that is complete bull crap. It is a software design issue. The xbox is programmed to automatically go to the HD channel if it has a choice between HD and SD. There are options to filter out SD and duplicate channels, but no option to filter out HD channels. So currently when I say "Xbox, Watch ESPN" it take me to the ESPN HD and I get a black screen, same goes for any other channel that comcast offers in regular and HD tv. So, with that being said, is anyone having the same issue? I cant believe xbox thinks its my console. I am 99% sure it is a software issue and someone didnt think about if people didnt pay for HDTV. Please, others let me know if you are having this same issue!

Thanks

@RJDHeadshot: Haven't hooked my Verizon box yet, so I've no experience with the system, but ¿is it possible to tell it the number of the channel to switch to?

That is an idea that I will try, but even then, it still is a pain. I do not have the channel numbers memorized, and any guess wouldnt either.

After speaking with Microsoft again, it is a design flaw. Those that do not have HD service will have issues when they tell there xbox to go to a certain channel. It will prefer the HD channel over a standard definition (if your cable provider still displays the HD channels) and there is no current way to change that. I am calling them back now to see what they will do for me since this xbox is not performing like it was advertised to.

I finally hooked my box up and it seems channel numbers can't be issued as a voice command. Best I can think is using the jump command to skip a huge chunk of the guide and display the SD channels.

My only issue is that it's slow as hell to change channels. Voice only works with the Xbone TV guide interface to generate the RF commands of a remote control. Telling it "Watch HBO" makes it slowly bring up the info bar and then punch in 8, then 9, then 9, then it enters them. If I'm not near my remote it's fine, but if I'm sitting with the remote next to me, I'll keep using that. I'm not sure why it pulses out the commands more slowly than human fingers can punch them in.