I'm waiting for my box too (Stupid Ring of Death!) but the customer support guy told me within 3-5 business days you should get the box, and then within three weeks of them receiving it you should get it back. Hopefully he was accurate.
it took me 20 days all together for everything but im in NYC...dont know if that helps...i had RROD..they didnt even fix it though they just gave me a new one
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