Why does microsoft have to make everything so hard?

Does anyone else find it very inconvenient that you have to call in to technical support just to turn off auto renewal now?

Does anyone else find it very inconvenient that you have to call in to technical support just to turn off auto renewal now?

Tomoto1989

Is it set up that way where you have to put it on auto renewal?

I believe it's deliberate, their diabolical plan is that eventually you just give up.

/conspiracy. At least, it was. I did hear that the option to switch off auto renewal was put onto the recent XBL site redesign, maybe someone can confirm.

they hope you will forget to cancel it so they get more money but technically it isn't their fault so they don't get in trouble its so stupid i wish ps3 would have 360 games because thats the only reason i prefer 360. but if both systems had the same games id definetly get ps3

I believe it's deliberate, their diabolical plan is that eventually you just give up.

/conspiracy. At least, it was. I did hear that the option to switch off auto renewal was put onto the recent XBL site redesign, maybe someone can confirm.

Floppy_Jim

[QUOTE="Floppy_Jim"]

I believe it's deliberate, their diabolical plan is that eventually you just give up.

/conspiracy. At least, it was. I did hear that the option to switch off auto renewal was put onto the recent XBL site redesign, maybe someone can confirm.

dragonic9100

Does anyone else find it very inconvenient that you have to call in to technical support just to turn off auto renewal now?

Tomoto1989

And the title of this thread sounds a pit pervy. : )

I just buy cards. Just like adding points to my account. That way ya don't have to worry about auto renewal.

Unless... they aren't planning on stopping that anytime soon are they?

I just buy cards. Just like adding points to my account. That way ya don't have to worry about auto renewal.

Unless... they aren't planning on stopping that anytime soon are they?

You can still turn it off on Xbox.com. I just did it... Look harder. :)Elann2008

http://support.xbox.com/en-us/pages/xbox-live/how-to/xbox-live-account-management/cancel-account.aspx

Somehow I doubt this is what you mean but it's the closest I could find.

The option is probably somewhere extremely obvious and I'm king of the simpletons.

You can still turn it off on Xbox.com. I just did it... Look harder. :)Elann2008

You can still turn it off on Xbox.com. I just did it... Look harder. :)Elann2008

Pour annuler votre abonnement Xbox LIVE ou modifier votre statut de renouvellement automatique, appelez le Support technique Xbox.

Which translate to "To cancel your membership Xbox Live, or edit your status of automatical renewal, please call technical support xbox."

But you guys must've figured it out! Either way, ya can't do it from xbox.com

haha

it can be done in a minute an half... xbox.com, sign, go personal settings, turn it off...

don't blame microsoft because you made it harder when they put nearly every setting that able online

haha

it can be done in a minute an half... xbox.com, sign, go personal settings, turn it off...

don't blame microsoft because you made it harder when they put nearly every setting that able online

k2theswiss

not seeing an option for personal settings

It's not there anymore, MS removed the ability to turn off automatic renewel when they updated their site.

Yeah it used to be there but i just checked the new site and it specifically says that you need to call xbox support in order to cancel it which does suk.

there was a promotion a while back, 1 month gold for £1, so i added my card details and i came across this problem where they automatically renewed a 1 month membership, every month, believe it or not :P. you do have to ring microsoft and turn off auto renewal and can only do so speaking to an advisor. the good thing about this is you can get a good deal, i said i wanted off auto renewal because i was gonna buy a 1 year subscription. the advisor tried selling me one asked how much i payed, i told him i can get it for £34 so he offered me it at £32.... good times

thats what she said..... -.-....when i worked at microsoft :P

the reason behind the change was due to parents cancelling memberships ect, that's what I was told by Microsoft customer services when I complained a while ago.. you can only change it over the phone now

there was a promotion a while back, 1 month gold for £1, so i added my card details and i came across this problem where they automatically renewed a 1 month membership, every month, believe it or not :P. you do have to ring microsoft and turn off auto renewal and can only do so speaking to an advisor. the good thing about this is you can get a good deal, i said i wanted off auto renewal because i was gonna buy a 1 year subscription. the advisor tried selling me one asked how much i payed, i told him i can get it for £34 so he offered me it at £32.... good times

colganraz

thats just....bad...even for microsoft

It's made deliberately hard so they can charge more money on your card whether you want it or not.

You can fix it on xbox.com. Just log into your account.Ghost_702

This.

All I've found is that it says to call microsoft to cancel automatic renewal. Sign in, go to My Xbox --> Accounts --> Search "Account Management" and it says it right below that.