will MS replace a scratched game?

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i-like-pie

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#1 i-like-pie
Member since 2005 • 4070 Posts
My mass effect got scratched(i didn't touched anything while it was playing). So will MS replace my mass effect?
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Muppetchief

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#2 Muppetchief
Member since 2006 • 107 Posts

are you not able to play the game? if so then they should be able to replace it if you explain to them that the disc is corrupt and doesnt work anymore. or you could try going to a local game reatailer and see if they have any scratch removal equipment or service you can use.

__________

Muppetchief

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pappyissocool

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#3 pappyissocool
Member since 2007 • 135 Posts

o was wondering this because i was playing call of duty and my xbox fell sideways and made a ring on the disc. now i cannot play certain parts of single player and some multiplayer games.

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CodingGenius

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#4 CodingGenius
Member since 2004 • 8118 Posts

my xbox fell sideways and made a ring on the disc.

pappyissocool

I don't think that Microsft will replace for that reason, because the console falling over is not a manufacturing defect.

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i-like-pie

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#5 i-like-pie
Member since 2005 • 4070 Posts

yeah it was all fine untilthe disc stopped spinning and showed me "disc is unreadable". First it happenend whenI talked to a certain guy. Now it stopped reading at the press start screen.

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Justin2009

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#6 Justin2009
Member since 2007 • 25 Posts
the warranty covers cetain things, i have never gotten anything replaced, because it lokks like i did the scratching (which i did) just dont make it soundlike its your fault and you ahuld get one, but it will take 4-6 weeks:D yay
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Trogeton

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#7 Trogeton
Member since 2005 • 2776 Posts
NO they don't... ms is not responsible for anything that happens to the game, after the production
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iamfudge

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#8 iamfudge
Member since 2007 • 193 Posts
go to one of those disc fixing sites
http://www.cdfixer.co.uk/Scratched%20XBox%20360%20Discs.htm
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djrobst

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#9 djrobst
Member since 2007 • 2404 Posts

if its broke and wont work ur covered by 90 day gurantee at the shop, they can either repair, replace or refund at the shops choice if you bought it new and still got receipet

microsoft will change disc but they only replace them in out of gurantee services and its send off ur disc and £10 or $10 i think and they send a new disc out for any broken games. warranty is with the retailer thought if ya read ur instructions

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k2theswiss

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#10 k2theswiss
Member since 2007 • 16599 Posts
make sure you do it in the 90 days you is good right now only been 40 days since shiped
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BuckTheWorld

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#11 BuckTheWorld
Member since 2007 • 77 Posts
when my friends Vice City stopped working, he just took it to like a walmart or kmart and said this doesnt work, and he didn't have the receipt and he was able to exchange it for the same game
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ratchet3

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#12 ratchet3
Member since 2004 • 7883 Posts
This happened about 2 years ago with my PS2. I made a scatch around the CDs, in fact three of them. So I told them what had happened and I also decided to send in my PS2 because it keep freezing on me. So they sent me back a $150 dollar check. Hope MS does the same.
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thirtytwoshoe

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#13 thirtytwoshoe
Member since 2007 • 261 Posts
[QUOTE="pappyissocool"]

my xbox fell sideways and made a ring on the disc.

CodingGenius

I don't think that Microsft will replace for that reason, because the console falling over is not a manufacturing defect.

But still if they fixed that problem they wouldn't have to worry about it, would they? Nothing sucks more than coming home after purchasing a new game only to have it scratched up because the 360 moves slightly :evil: damn you microsoft and your cheap ways.