xbox 360 repair

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XSlyGOG

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#1 XSlyGOG
Member since 2005 • 1103 Posts
so far it's been about 5 days since i called repair and i think they said they'll send me a box to put in my 360 unless someone else had other experiences. I wasn't sure if i was suppose to send in my 360 with my own box and use UPS or could i use US postal service?
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shockwave04

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#2 shockwave04
Member since 2002 • 19257 Posts
They send you a box. Don't send any controllers, games or your HDD... you won't get them back if you do.
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XSlyGOG

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#3 XSlyGOG
Member since 2005 • 1103 Posts
oh.. btw did you use UPS or USPS? i wasnt sure if they wanted specifically UPS
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shockwave04

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#4 shockwave04
Member since 2002 • 19257 Posts
I beleve it come pre-paided via UPS
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Legolas_Katarn

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#5 Legolas_Katarn
Member since 2003 • 15556 Posts

so far it's been about 5 days since i called repair and i think they said they'll send me a box to put in my 360 unless someone else had other experiences. I wasn't sure if i was suppose to send in my 360 with my own box and use UPS or could i use US postal service? XSlyGOG

I recieved my box on Saturday, I think it was five or six days after my call and I sent my Xbox 360 in Monday. The box was crushed and in bad shape, thanks to Microsoft for only putting two little foam things to put around my 360 in a box that they sent with cheap shipping. I was able to get the console in the box and tape it up so it should be fine. The box also has a new label to stick on it for the new shipping address and it shows that it is prepaid. All I included in the box was my 360 (minus harrdrive and all power cords), the two foam pieces around my 360, and a piece of paper saying the number the person at 18004myxbox gave me, my name, phone number, and address.

I just dropped my box off at a UPS place about a minute away, where it was picked up and I recieved my tracking number.

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XSlyGOG

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#6 XSlyGOG
Member since 2005 • 1103 Posts
so we call UPS and tell them to pick up our box or do we give it to UPS to send it. Sounds like that was a terrible situation
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Canadian_Merc

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#7 Canadian_Merc
Member since 2005 • 79 Posts
They tried to send me a box 3 times so I just sent mine myself
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Legolas_Katarn

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#8 Legolas_Katarn
Member since 2003 • 15556 Posts

so we call UPS and tell them to pick up our box or do we give it to UPS to send it. Sounds like that was a terrible situationXSlyGOG

Calling them to pick it up would cost about $20, kind of defeats the purpose of waiting for a box for free shipping.

Just go to ups.com and see what the nearest dropoff place for you is.

The box comes with a piece of paper saying what to do.

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XSlyGOG

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#9 XSlyGOG
Member since 2005 • 1103 Posts
ooo thanks, stupid microsoft told me to call, damn 20 bucks, that's alot, could buy me something worth more. We need the tracking # there that microsoft gave us right? how do we put it on? just put it on a post it note and put it on the 360?
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X-Konker

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#10 X-Konker
Member since 2005 • 145 Posts
5 days? Sucks for you guys, i called on wednesday and got my box on thursday, and yes all i did was tape piece of paper with all the info to the bag of the console.
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XSlyGOG

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#11 XSlyGOG
Member since 2005 • 1103 Posts
wait dont we only need the tracking #? or what other info do we need
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LessThanMarcus

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#12 LessThanMarcus
Member since 2003 • 655 Posts
i dropped off the xbox monday evening and recieved it today