First I would like to say that I am a very hardcore gamer.In fact until just recently I was a very determined achievement hunter and would probably play around 10 hours a day, I have major health problems so im inside alot. I am also a very safe person and had never had anything ive owned stolen or hacked before. However yesterday I had a strange message pop up when I turned on my account to watch Netflix. Apparently my account was signed onto another console. I than noticed that my perfect 106k gamerscore now said 106035G. I immediatley checked my games to see FIFA12 on it with three achievements. I knew from looking it up before that it was a common hack steal someones account and then use their MS points or credit card to purchase FIFA content which using certain methods will allow them to give that content to one of their own accounts on their Xbox, which they would later sell on Ebay or other sites. After I saw the game I checked my MSP balance to find my 5000MSP I used prepaid codes to get, now at a low 11MSP. Horrified I called Microsoft customer support who than put my info down and said that an investigation will be filed,my account will be locked, and I will be emailed at a new email address when they find something. Well today, I checked that email and found that the investigation is over in a single day and that they found no trace of unauthorized activity. Account unlocked, no refund, no demands met, and at that point I was furious. Trying to keep a cool head, I called again to have a horrible support rep,say that my only option is to deny their "findings" and attempt this again except they wont lock my account this time. I hung up and called about 5 min later , because I felt that I needed more info than that. The kind new rep I got seemed to be just as interested at how this happened as I was. Throughout the conversation he said I should change EVERYTHING, including privacy setting, security setting, passwords, and even my Facebook in case of phishing. Id like to state that there was no way this was phishing. My passwords and security questions are far beyond any conversation or piece of info I can put on a site. In the end I did change all my setting and even erased my Facebook. At the end of the phone call he told me that there was quite a bit of information that he added to my account for the investigation team. He told me to continue to pursue this no matter what the result is and to call back in 5 days if I do not receive any news. Im am now waiting to hear what they have to say. For the longest time I trusted Microsofts Security and my information, now I am not so sure. I am 99% positive that phishing would be impossible, so it has to be by some other means. Anyway I will not rest until this is taken care of. I demand that they promise me that my account is now protected and they found the hacker, a perfect refund, and this FIFA12 stain taken off my account with that 35gamerscore. I will post this message all over the internet and hope that people will see it. I know this has been happening to alot of people and its not fair that this can happen to people who are safe and secure. Anybody who has been hacked like this before please speak up! We cant let these hackers get away with this and we need Microsoft to update their security on Xbox Live. I will be monitoring my own progress in this and hope it gets resolved, but I am afraid I will not trust Xbox Live again and anything I do on Live will be updating my games and occasionally buying dlc. Thanks for everybody who read this far and good luck to those who are also going through the same right now.
Xbox Live Gamertag Hacked
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