Xbox Live Gold - suspended account, gutted.

Hi, new here, my email to MS should fill you in on my situation. Not a happy bunny!!!

Hello,

I hope someone can help, I have spent around 3 hours on the phone to your technical support department, and I am not getting any further forward with my concerns and problem. I will try and keep the situation as detailed yet simple as I can.

In Hospital, my Xbox Live Gold account was due for renewal. I was in for surgery, and as a result I was unable to access my Xbox 360 and I was also absent from work where you had been sending reminder emails to renew.

2. I was recently discharged from Hospital, and when I got home, I decided to catch up with the latest downloads and marketplace releases.

3. When trying to sign in to Xbox Live, I am told I need to "update payment option", and when I press OK to confirm, my account signs in to the account mananegement page for a period of roughly 2 seconds, then I am automatically signed out and returned to the dashboard. This happens every time I try.

4. Upon speaking with your support team, they worryingly tell me that my account is in their words "A complete write off". Several of your call centre staff used this term. They tell me there is NOTHING that can be done to rescue my account.

5. It would appear that you have returned ALL my xbox live arcade games to TRIAL format, I have spent quite literally hundreds of pounds on your downloads, and unlocked nearly all games (40 of them!!!). I am hoping desperately that I am not in the position where I have to pay for these again, however as they are in trial format, and as you have blocked access to Xbox Live, I am stuck in a vicious circle

I am really hoping you can take my circumstances into account and reactivate my account, which I am MORE than happy to pay for. I have collected around 50 Xbox 360 games to date (bought brand new from the shops), I have downloaded and paid for another 40 or so, your records should also show I own two of your consoles. I have 4 wireless controllers, 2 headsets (one is wireless), and I have enjoyed your service hugely. I have spent into the thousands on your console, and I hope you are able to reward my loyalty to your company and the brand by forgiving my oversight during my stay in Hospital.

I would appreciate hugely any help and assistance you are able to offer. I am truly sorry for not keeping on top of my affairs, however I was genuinely not able to access email or the 360 whilst in hospital. If I had known about the problem I would have acted immediately.

Kind Regards,

Gary.

Well as circumstances have it...I see your point. You must understand that they are flooded with tons of excuses. Hopefully, the right person will view your letter and restore your account. Didn't you know before your stint in the hospital, that your subscription was coming to an end? MsCortana

wouldn't his account become silver if he choose not to pay for gold?

I would hope so...

There's definitely another reason you we're suspended. Anyone have access to your 360 while you we're in the hospital?

how can you lose your account if you don't pay for gold? wouldn't it normally becomes silver in such case?Mystery_Writer

That's what I'd think. When I had my old XBOX and I let my XBL membership lapse, they completely deleted it because there was not Silver membership to fall back on.

like the same thing that happened to me, You actually Owe Microsoft $7.99 or the pound equivalent, most likley it's in collections have fun!

EDIT: I made a seprate account under another Gaming alias I have frankley I'd rather start over and wait till they tell me to pay them :)

[QUOTE="MsCortana"]Well as circumstances have it...I see your point. You must understand that they are flooded with tons of excuses. Hopefully, the right person will view your letter and restore your account. Didn't you know before your stint in the hospital, that your subscription was coming to an end? Mystery_Writer

wouldn't his account become silver if he choose not to pay for gold?

[QUOTE="MsCortana"]Well as circumstances have it...I see your point. You must understand that they are flooded with tons of excuses. Hopefully, the right person will view your letter and restore your account. Didn't you know before your stint in the hospital, that your subscription was coming to an end? Mystery_Writer

wouldn't his account become silver if he choose not to pay for gold?

Yes it would, something he is saying is not right and even if it was there is nothing we can do about it.

wouldn't his account become silver if he choose not to pay for gold?Mystery_Writer

If he paid by credit card and it was declined then he owes them money, badassscotsmann do yourself a favor and call them then ask them to talk to a supervisor. Funny thing is when I did that the CSR told "Well my supervisor's going to say the same.." I told him. "I garun-damn-tee he's not." I then procedded to a acted rant and got some answers seems my CC company Declined the payment and it sat there for a while, but I DID cancel my account so the bastards owe me money.

have you tried updating yout account and membership details over www.xbox.com ?

its probally in the terms and conditions if you owe them money for a certain amount of time and dont pay they cancel your account.

phone and ask to speak to a supervisor/manager. they should be no real reason why you cant get out your credit card over the phone and pay anything thats owed to them and get back to normal. if they say they will say the same thing then insist they put you through no matter. they will eventually. customer service teams are meant to decline your request initally and try to do it themselves but if you insist they will have to put you through. you just have to be firm without being abusive or getting mad with them

Too late for the thread starter probably, so this one goes for the archives: You can't re-activate the account from xbox.com nor from the dashboard (because you can't sign in). Go to billing.microsoft.com to sort out the credit card details.

This is just another reason to not support there system for me. I love the fact that PSN is a free service and any time I purchase something there is a perment record of the purchase that can be downloaded several times before there's a problem, this is to cover the consumer if the hardware happens to fail.

man thats so brutal...hopefully someone with a heart at MS will see your email....not sure if they exist there tho

i would def not wanna pay all those MS points again

This makes no sense. When my sub ran out I was downgraded to silver and that was it.

This is just another reason to not support there system for me. I love the fact that PSN is a free service and any time I purchase something there is a perment record of the purchase that can be downloaded several times before there's a problem, this is to cover the consumer if the hardware happens to fail.

jimm895

And the same exists for XBL. This problem is not the norm, and I'm sure there are circumstances or details we don't have that could explain why this happened.