Xbox Live subscription issue (please help)

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tezz69

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#1 tezz69
Member since 2005 • 25 Posts

Hi.. A friend of mine who lives in the US recently sent me the code for an Xbox Live 12-month Gold subscription..

I live in Australia but I still assumed it would work.

I connected to Xbox live, Input the code and it recognised it as being correct and came up with the screen saying what the code was for and had a button saying "Redeem Code" I clicked redeem and this error came up:


"Cannot retrieve information from Xbox LIVE. Please try again later"

"Error code:8016a04b"

I waited and tried again 30 minutes later and still nothing....

I know im connected to Xbox Live as i can chat to friends etc and my Xbox Connectivity test says everything is fine...

I will try again later tonight but want I would like to know is:

If a code is bought in the US, Is it able to be redeemed on an account in Australia? Xbox Live recognises the code as a 12+1 month membership code.. But wont redeem it....

Thanks

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ForsakenWicked

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#2 ForsakenWicked
Member since 2008 • 3745 Posts
Up to what i know, it should still work in other areas. Haven't heard/read anything about codes being area restricted.
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Dredg11

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#3 Dredg11
Member since 2008 • 1266 Posts
The code should still work. I've gotten the error you're talking about when downloading demos or XBLA games. You just have to try again later. Usually a minute later works though...so I dunno.
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tezz69

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#4 tezz69
Member since 2005 • 25 Posts

Up to what i know, it should still work in other areas. Haven't heard/read anything about codes being area restricted.ForsakenWicked

Yeh neither have I...

Im hopeing that it's just that there is alot of traffic on Xbox Live atm..

If anyone knows of any restrictions id like to know thanks.

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tezz69

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#5 tezz69
Member since 2005 • 25 Posts
Any Xbox live experts who can tell me for certain whether the card from the US can work in Australi?
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Dredg11

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#6 Dredg11
Member since 2008 • 1266 Posts
Any Xbox live experts who can tell me for certain whether the card from the US can work in Australi?tezz69
To get that answer, I'd say your best bet is to call MS support. Worst case scenario, you may be able to give them to code and have it activated over the phone...
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hockeyboy18

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#7 hockeyboy18
Member since 2009 • 25 Posts
I just called ms about this problem It will never work for you If the Card was bought in US only work in us I was at the airport thought id pick one up they said you will need to fax it in with proof of purchase xbox live 25 digit code and bill of sale needs to be faxed in this totally sucks why does ms do this
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hockeyboy18

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#8 hockeyboy18
Member since 2009 • 25 Posts
it wont work unless you called them They will need you to fax in code and bill of sale or the guy said you could just create a new account pay close attention to the country