phone up the 25p per minutevirgin technical support. the reason they have the charge on is for people phoning up with internet problems that arnt to do with the virgin hardware so they charge them for support they aint meant to give, this is something genine getting ur setup sorted and what they will do is time the converstation and refund u the costs on ur telelphone bill from what they should of cost.
now i dont know much about using the digital tv for the internet, im sure this is a option they do for if u have a seperate modem for ur pc and for ur xbox go off the tv box. but phone them as they need to put the mac address of ur xbox into the kit or it wont work.
if u got a cable modem for ur pc u should be able to use this no bother, but u need to clone ur mac address of ur pc's network card to use it.
go on ur pc and click start, then click run. in the run box type "cmd" and click ok. this will bring up a dos command prompt in this type "ipconfig /all" this then brings up all the info for all the network cards in your computer, look for the one that is connected to the ETHERNET on the cable modem. (might have to scroll up to find it) it should say loads of stuff like ip address etc, look for PSHCYICAL ADDRESS and write down that number, its the mac address should be loads of groups of 2 characters seperated by -
disconnect the ethernet from the pc and turn the cable modem off and connect the xbox to the ethernet on the cable modem, the load up ur xbox and then go on the dashboard, system page, network settings, then they a bit on the ip addresses page for additonal settings, then input the numbers and letters u wrote down from the psycical address off ur pc into alternative mac address. make sure all the ip settings are still set to automatic and make sure all traces of the ip addresses u inputed are deleted. then start the tests. cancel them straight away. shut down ur xbox. and then turn on the cable modem give it 30 secs and then turn the xbox on and run the xbox live tests.
now if that dont work. or u only can use the top set digital tv box then while writing this im sure i remember seeing on the back that it has a sticker that says what its mac addresss. try connecting the xbox to the tv top set box ethernet, then use the mac address with the above method, changing the alternative mac address to the same one as the top set box and it might work. if it dont call virign up and they will sort it for u on the paid up line and they will and can refund ur call on ur next phone bill so it wont cost u anything.
i think with the top set box they have to know the mac address of ur xbox (which is found near the page to set an alternative mac address on ur dashboard) and they have to manually add it from they end to the top set box.
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