Has Possibilities
You report the problem to support, where they promise you a game payment that they DON'T follow through with. There are still many bugs to fix, unfortunately some in support DON'T support game users.
It's been at least a week since I reported the problem and their reply of payment. I've contacted support numerous times since then but NO REPLY.
So that's why I give the rating I did. It's like buying a new car. Everything's great til something goes wrong with the car, then you get crappy service. Support and the game itself go hand in hand.