"Some people have argued that in Mass Effect 3, BioWare has delivered something different from what it promised. This is irrelevant. In its role as both an art object and a consumer product, Mass Effect 3 remains the property of its maker." You order a car. The manufacturer promises it'll be a right-hand drive saloon, in blue. When it arrives, it's a left-hand drive estate in red. Is this irrelevant?