The wheel bearing(s) are either gone or going in my Ford Focus, so I need to order replacement parts to install.

I am not one to complain about outsourced phone or service representatives in other countries. Everyone has to make a living somehow. I am one to complain about individuals that are unable to perform their job function properly. One such service agent provided endless entertainment in my recent "Live Help" session with Auto parts Warehouse. I had no issue needling them after failing to accept a return request a few months ago, and I certainly will not be ordering from them in the future.

The unedited text - colored for readability - is provided for your entertainment. Somebody set up us the bomb:

Thank you for contacting Live Help
2:47:29 PM SystemSystem
ken has joined this session!
2:47:29 PM SystemSystem
Connected with ken
2:47:39 PM Agentken
Welcome to Live Help! How can I assist you today?
2:48:04 PM CustomerBrian
Can you tell me what is included with Part TM510056 - Timken Front Wheel Bearing?
2:48:21 PM CustomerBrian
I need to know everything that is in the package. Thank you.
2:48:21 PM Agentken
What is the Year, Make, and Model of your vehicle?
2:48:33 PM CustomerBrian
2000 Ford Focus ZX3
2:48:45 PM CustomerBrian
Hatchback
2:49:00 PM Agentken
Please allow me to look into the information for you. Would you mind holding a moment?
2:49:09 PM CustomerBrian
Okay.
2:55:31 PM CustomerBrian
Still there?
2:55:40 PM Agentken
Timken Front Wheel Bearing
2:55:45 PM CustomerBrian
Yes
2:55:55 PM Agentken
Price: $42.44
2:56:03 PM Agentken
Perfect fit for 2000 Ford Focus ZX3 4 Cyl 2.0L
2:56:10 PM Agentken
Shall I save a quote for you so that you can place the Order?
2:56:22 PM Agentken
So that I can follow up the shipping process and try to make this reach you sooner.
2:56:23 PM CustomerBrian
Right; I see what's on the web site, but it does not tell me what parts are in the package; only that it is a Timken wheel bearing.
2:56:35 PM Agentken
Its included all the Stuffs
2:56:41 PM CustomerBrian
What does that mean?
2:56:55 PM CustomerBrian
Is there a cotter pin inside?
2:57:40 PM CustomerBrian
What else is in the packaging; it should be more than just a wheel bearing to install properly.
2:57:50 PM Agentken
Yes
2:58:00 PM Agentken
Its Included
2:58:05 PM Agentken
Its Direct fit
2:58:19 PM Agentken
ken pushes page, http://www.autopartswarehouse.com/basket.php?quote=retrieve
2:58:23 PM Agentken
Click on the above Link
2:58:24 PM CustomerBrian
You are not answering my question directly: What is included in the packaging exactly.
2:58:35 PM Agentken
This is your Quote Number: 1371914
2:58:45 PM Agentken
cotter pin
2:58:50 PM Agentken
Its Included the Pin
2:59:02 PM CustomerBrian
What else?
3:01:00 PM Agentken
Its Just wheel bearing.
3:01:10 PM Agentken
Price For Each
3:01:25 PM Agentken
Direct fit OE replacement
3:02:55 PM Agentken
Enter Quote Number in "Retrieve Quote " box & Click "Go"
3:04:07 PM CustomerBrian
Is it "Just Wheel Bearing" or does it include the Cotter Pin, as you indicated. Your response is not clear.
3:05:30 PM Agentken
Its Just Wheel bearing ...
3:05:44 PM CustomerBrian
Then why did you say "Its included the Pin" earlier?
3:05:55 PM Agentken
Sorry
3:06:16 PM Agentken
I checked with the manufacturer ..
3:06:27 PM CustomerBrian
Ken, I'm afraid I cannot place an order confidently with you at this time. Thank you for your assistance.
3:09:05 PM SystemSystem
ken has left this session!
3:09:05 PM SystemSystem
The session has ended!