I finally got my 360. The problem was something to do with the heart drive. When I pulled my 360 out there was no heart drive. They for got to replace it!!!!! I called there help desk they said they would send it and it would take 3 weeks. For this they gave me the choice of three games two pinyata games and some three year old racing game and I really don't quite like racing games. I picked the racing game. I have lost so much Xbox live time!!!!!!!